LPA Now Reviews 540

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding approach, making the entire process easy and stress-free. Many people highlight the excellent customer service, noting the detailed explanations, patience, and the smooth, trouble-free user experience, often facilitated by convenient home visits. A few other people also felt that the initial visit from an agent had some errors, but these issues were promptly rectified with a second visit, ensuring everything was completed correctly.

What people talk about most

Staff

Customers consistently report highly positive experiences with the staff. Reviewers frequently praise the... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficiency and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently mention the... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its ease and efficiency.... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease and professionalism of communication. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Have just used LPA Now in the last few weeks and without a doubt would wholeheartly recommend their services. From the first telephone Call to their office I was struck by their attention to detail... See more

Company replied

Rated 5 out of 5 stars

I required two types of forms for lasting power of Attorney -Finance & Property and Health & Welfare, and contacted LPA Now. The Person that I spoke to went into great detail to explain what was requ... See more

Company replied

Rated 5 out of 5 stars

Wasn't sure at first if legitimate. Soon forgot about that when got to talking with them (and reading reviews). Very good advice given and straight forward procedure. Home visit made with went withou... See more

Company replied

Rated 5 out of 5 stars

It was incredibly simple and easy to do. Michelle was so patient and helpful, and didn't try to sell us anything extra.She just went through the form slowly so that we understood where we all had t... See more

Company replied


Company details

  1. Paralegal Services Provider

Written by the company

LPA Now can help with the completion of your Lasting Power of Attorney paperwork. We are able to visit you at home anywhere in England and Wales, or complete your documents on the phone if you prefer. We provide a complete service from initial enquiry through to registration of your documents with the Office of the Public Guardian. We are proud to provide our clients with a sensitive service at an affordable price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

540 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Friendly

Friendly, supportive, and excellent value.

6 January 2025
LPA Now logo

Reply from LPA Now

Thanks so much for your kind words! We're thrilled to hear you found our service friendly, supportive, and great value.

Rated 5 out of 5 stars

The solicitor was very helpful and…

The solicitor was very helpful and talked through whole process. Would definitely recommend your services

27 May 2025
LPA Now logo

Reply from LPA Now

Thank you for your kind words! We're so glad to hear you felt supported throughout the process. We really appreciate your recommendation.

Rated 5 out of 5 stars

Michelle was very helpful and talked me…

Michelle was very helpful and talked me through each step thoroughly.
I wasn’t rushed.
I still have a couple of questions pending. However I know that my queries will be dealt with promptly sand efficiently X
I have passed on company details to my friends.

21 May 2025
LPA Now logo

Reply from LPA Now

Thank you for your kind words! We're so pleased to hear that Michelle made you feel supported and never rushed. Rest assured, any remaining questions will be handled promptly and efficiently. We really appreciate you sharing our details with your friends – it means a lot.

Rated 5 out of 5 stars

Highly recommend

An excellent, informative and helpful company. From the very beginning they were extremely efficient! I highly recommend their services

13 May 2025
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Reply from LPA Now

Thank you so much for your kind words and recommendation! We're delighted to hear you found our service efficient and helpful from the start.

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect. Took the worry out of getting LPA's for my wife and myself. Decided to have a home visit to explain and complete the documents...brilliant service. Smooth and trouble free. LPA's subsequently arrived from OPG. Would not hesitate to recommend LPA NOW.

30 April 2025
Unprompted review
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Reply from LPA Now

Thank you for your kind words! We're so pleased to hear everything went smoothly and that you found the home visit helpful. It was our pleasure to assist you both—thank you for recommending LPA Now.

Rated 5 out of 5 stars

Excellent service.

Friendly, informative, helpful. Straight forward process that was carried out quickly and no length of time having to wait.
Would recommend.

2 May 2025
LPA Now logo

Reply from LPA Now

Thank you for your kind review! We're glad you found the process smooth and our team helpful. We really appreciate your recommendation!

Rated 5 out of 5 stars

Great service from the start

Great service from the start , Michelle was friendly and helpful from the start , it was the first call we had made , so I felt confident to stay with this company from the start , the lady who came out to my mums home was also so polite and so friendly, will recommend this company to anyone

29 April 2025
LPA Now logo

Reply from LPA Now

Thank you for your lovely review. We're so pleased to hear that Michelle made such a great first impression and that you felt confident choosing us from the start. It's also wonderful to know our agent who visited your mum was polite and friendly. We truly appreciate your recommendation!

Rated 5 out of 5 stars

From my first phone call I was…

From my first phone call I was impressed by the helpful and professional staff. I would definitely recommend to anyone requiring help obtaining lasting power of attorney

7 April 2025
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Reply from LPA Now

Thank you for your kind words! We're so pleased to hear you had a positive experience and really appreciate your recommendation.

Rated 5 out of 5 stars

Arrived as expected at home

Arrived as expected at home, very polite introduction.
all was explained to myself and husband efficiently and witness. very satisfied.

18 March 2025
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Reply from LPA Now

Thank you for your kind review! We're delighted to hear that everything was explained clearly and that you were satisfied with the service. We truly appreciate your feedback!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I have had the LPA forms sat in my inbox for over a year and did nothing about them after speaking with LPA Now I had a gentleman sat in my kitchen, all done and dusted within the hour.
Excellent communication, and simple explanations. Well worth getting LPA Now to sort it all for you.

18 March 2025
LPA Now logo

Reply from LPA Now

Thank you so much for your fantastic review! We’re delighted to hear that we could make the process simple and stress-free for you. It’s great to know that our communication and explanations helped everything go smoothly. If you ever need any further assistance, we’re always here to help.

Rated 5 out of 5 stars

Friendly staff & really helpful

Friendly staff & really helpful, always at the end of the phone when I needed help. They made it really easy to understand.

10 March 2025
LPA Now logo

Reply from LPA Now

Thank you for your feedback! We're glad you found our team helpful and the process easy to understand.

Rated 5 out of 5 stars

Novice in the dark

From my first enquiry as a total novice to LPAs

I found Michelle very helpful and patient at explaining everything I needed to be made aware of in layman’s terms .
Michelle was very knowledgable and knew the answers to all of my questions , without a hint of hesitation .
That instilled the confidence I needed to proceed .

Michelle was well versed and was able to relay to me things I simply had no idea about . Or questions i would not have thought to even ask .

Michelle had the most friendly, welcoming tone , and was extremely professional .

I was extremely aware I needed to get this right , as I was arranging LPAs on behalf of 3 people .

Therefore I did make several calls to make sure I understood everything 100% .

The secretary was also equally helpful, friendly, patient, and answered my queries as I presented them.
The agent we had come to the house to do the paper work was the same .

Like a well oiled machine everything worked like clockwork .

Of course we are awaiting the final paperwork , but I foresee no problems . I have every confidence if anything unduly crops up with our applications , this company will endeavour to rectify them in the very professional and prompt manner I have experienced thus far .
I would like to make a 100% recommendation .

4 March 2025
LPA Now logo

Reply from LPA Now

Thank you for your wonderful review! We’re delighted to hear that you felt supported and confident throughout the process. Making LPAs can be daunting, and we’re glad we could provide the clarity and professionalism you needed.

Your kind words about our team mean so much. If you ever need further assistance, we’re always here to help.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, would highly recommend

3 March 2025
LPA Now logo

Reply from LPA Now

Thank you for your kind words! We're thrilled you had a great experience and appreciate your recommendation.

Rated 5 out of 5 stars

Excellent service

Excellent service

27 February 2025
LPA Now logo

Reply from LPA Now

Thank you for your kind words! We appreciate your feedback and are glad you had a great experience.

Rated 5 out of 5 stars

John was very friendly and helpful…

John was very friendly and helpful during his visit here at my mums home and we have so far been very happy with the service although we haven't received any of the power of attorney documents and haven't heard anything since our meeting however we were told that this could take up to 12 weeks to finalise.

14 February 2025
LPA Now logo

Reply from LPA Now

Thank you for your feedback! We're glad to hear that John was friendly and helpful. The process can take up to 8-10 weeks, we are now told by the OPG, but if you’d like an update, please don’t hesitate to get in touch—we’re happy to assist!

Rated 5 out of 5 stars

A load off my mind

Waiting for the LPAs to arrive. Have to say the service was excellent from LpaNow. Absolutely no difficulty. Home visit a massive help, especially when you're over 80!! Recommended.

14 February 2025
LPA Now logo

Reply from LPA Now

Thank you for your kind words! We're delighted we could make the process straightforward for you. Your recommendation is truly appreciated.

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