What piss poor service.. dont have a problem selling you a product. But dont want to know you after you bought it. Call center is absolutely beyond functional. No one understands plain simple English.... See more
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The eagle 7 worked great for a year then I decided to upgrade two a triple shot so I could get side scan. From everywhere I saw it said it was compatible and it has the same plug in. When I get the ne... See more
Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd... See more
Company replied
I've always liked Lowrance, so I'm probably a little partial. We'll see how things turn out in the big picture. If I continue to have problems with the GPS "seeing the sky," I am going to be extremely... See more
Company details
Information provided by various external sources
Lowrance has been a leader in marine electronics since it invented the first consumer sonar device in 1957 -- The Little Green Box. In the years since, Lowrance has never wavered from its purpose to push the envelope of innovative performance to help anglers find and catch more fish. Our most popular products include Fishfinders, Chartplotters, Radar and Sonar. We simply help you find more fish easily. Approximately one million Lowrance products are now being sold every year. One important reason for this success is the extent of the product range. And it is equally important that the Lowrance brand has become associated with more innovations, new patents and distinctions than any other brand in the marine electronics industry.
Contact info
4500 S. 129th East Avenue, Ste. 200, 74134-5885, Tulsa, United States
- lowrance.com
3.0
Average
3K reviews
Hasn’t replied to negative reviews
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First time they send the wrong cable…
First time they send the wrong cable the website describe a female to female cabale. The second time I receive the right cable pay attention to the model number and not the picture on the website. M is for male and F...
Other than that this is a fine product.
7 December 2022
Reply from Lowrance
Thanks for your review, Jerome. We're glad to hear you did get the cord you needed. We appreciate you.
Fast shipping for a quality product
6 December 2022
Reply from Lowrance
Thanks for choosing Lowrance, Mike! We appreciate you!
Ice transducer
Ordered an Ice transducer and power cord for my HDS 7. Got it in 2 days, worked perfect. Thanks...
1 December 2022
Reply from Lowrance
Fantastic! Thanks for doing business with us, Larry. We appreciate you!
Rapid response to question and rapid…
Rapid response to question and rapid shipment of new sonar sensor. Thank you.
6 December 2022
Reply from Lowrance
Thanks for the compliment, Bob! We're very happy to hear it! Thank you.
Best price for adding to another boat or kayak.
Found the best price here and it was delivered earlier than excepted.
6 December 2022
Reply from Lowrance
That's excellent news! Thanks for the kind words, Chris. We appreciate you!
Received order timely.
1 December 2022
Reply from Lowrance
Perfect! Thanks for letting us know, Dwight.
Reply from Lowrance
Thank you so much, Karen! We appreciate the positive review.
site was easy to navigate and get to…
site was easy to navigate and get to the products I was searching for quickly.
15 November 2022
Reply from Lowrance
Perfect!! Thanks for the positive review, Bob! We appreciate you.
Lost package
Package has gone missing and customer service is not even responding to my emails
29 November 2022
Reply from Lowrance
Hi, Lana. We see Chad recently reached out and is working on resolving this. We will go ahead and escalate this to ensure it's resolved soon. We're so sorry for the delay.
Wrong part discription? Not so sure now after talking with a RAP in another country.
Wrong part discription. I ordered and I am on week three waiting for a reply from Navico to get me the right part. Not upset, just need the right part for the Hook2 5HDI before hard water in Minnesota.
19 October 2022
Reply from Lowrance
Hi, Matthew. We're so sorry to hear that you didn't receive the correct part. Please write to our tech support on Facebook or give us a call at 1-800-628-4487 or email us at Lowrance.tech@navico.com. Please provide the serial number for your unit to ensure the correct part is order. We look forward to hearing from you. Thank you.
Lowrance rocks
Great customer service as usual and this time Jeremy was exceptionally helpful ! !
8 November 2022
Reply from Lowrance
Thank you so much for the compliment, Michael! We've forwarded your comment to Jeremy's supervisor. We appreciate you!!
Lowrance products, top notch
Running a Lowrance Ghost at 24 volts on an Allison XB21, plenty of all day power. Also running a Lowrance 9” Live at the drivers console networked to a Lowrance 16” Live on the bow, with 3 in 1 imaging at the transom and on the Ghost, all three run in unison very well. Thank you very much Lowrance for building great products.
20 November 2022
Reply from Lowrance
Thank you so much for choosing to be a Lowrance customer, Bryon! We appreciate you!! So glad to hear you're enjoying your equipment.
Customer service
The salesman was very helpful and courteous and the delivery was very fast
14 November 2022
Reply from Lowrance
That's fantastic!! Thank you so much for sharing your experience, James. We appreciate you!
I was missing components to my trolling…
I was missing components to my trolling motor. They sent them overnight. Awesome service.
14 November 2022
Reply from Lowrance
That's great to hear, Bob!! We're so happy to hear you were taken care of. Thanks for the positive review!
Reply from Lowrance
Thank you so much for the compliment, Douglas! We appreciate you!
Old man and the sea
Lowrance has good support videos to help thru problems during use. My unit is on a kayak. I don't know why yet but during shut down the unit sometimes defaults to settings that can be hard to get out of. I have had the unit for 6 months and I am still learning how to properly use it. That is on me.
One issue i think should be looked at is protection of the cables when not in use. A cable cap to keep out moisture when the cable is not plugged into the unit would be very beneficial. I just replaced the power cable because I could not clear the corrosion from when it got wet in a bad storm while it was under tarp. Would recommend purchase of this unit.
15 November 2022
Reply from Lowrance
Thank you so much for choosing Lowrance, Ed. We do appreciate your feedback about the port covers, we will forward your comment to management for consideration. Thank you so much!
You guys always get your product out…
You guys always get your product out quickly and promptly! Thanks!!
14 November 2022
Reply from Lowrance
Thanks for the positive review, Todd!! That's fantastic to hear. We appreciate your business!
Unacceptable Service
I have ordered my part and have not received any communication from Lowrance other than order acknowledgment. This has been ordered over a week ago and my email to then checking on this order has not been answered. Not sure when I will see the bracket I ordered.
4 November 2022
Reply from Lowrance
Hi, Es. We are so sorry for the delay. We show that the order was delivered on November 11th but we are still very sorry for the delay.
Perfect experience
26 October 2022
Reply from Lowrance
We're so happy to hear it, Claude! Thank you so much for choosing Lowrance!
I have been a Lowrance user for 35 years
9 November 2022
Reply from Lowrance
Wow!!! That's fantastic to hear, Van!! Thank you so much for being a loyal customer for so long. We truly appreciate you!!!
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