Love Jewelry  Reviews 

839
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company and deeply cherish their purchases. Customers frequently praise the stunning quality of the custom jewelry, noting that the picture details and lovely presentation boxes make memorial pieces truly special. Consumers also appreciate the exceptionally helpful support team, effortless website navigation, and smooth purchasing journey from start to finish. However, some people mentioned frustrating issues with delayed deliveries, missing important target dates, and extended waiting times for their packages. A few other reviewers also felt that communication could be challenging when attempting to resolve product flaws or track missing shipments.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing the jewellery as beautiful and... See more

Quality

Consumers find quality to be positive, regularly praising the beautiful design and clear pictures of the... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and frustration.... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a division in... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Jewellery have been amazing from ordering through to deliver. They have kept me informed of every step. I ordered a fingerprint necklace and a projection charm and they were beautiful. I also rec... See more

Company replied

Rated 5 out of 5 stars

Bought projector pendant as a gift for a friend's big birthday. Very pleased with purchase. Love Jewellery excellent at keeping me up to date with progress of order & very prompt at replying to emails... See more

Company replied

Rated 5 out of 5 stars

Quick & easy to order from. I ordered 4 finger print hearts & they was exact to the photo I had taken of my late mum. Really good quality, I ordered 4 heart necklaces 1 for myself & 3 for my children... See more

Company replied

Rated 5 out of 5 stars

This company was 1st class and very professional from start to finish. I bought 4 bracelets for my friends who recently lost their mum and were over whelmed and thought they looked gorgeous and the pi... See more

Company replied


Company details

  1. Jewelry Store
  2. Gift Shop

Written by the company

If you have any issues with your order please allow us to make it right - contact us at info@lovejewelry.co.uk for a prompt response! Before writing a review, please ensure you have purchased from ourselves www.lovejewelry.co.uk and not from a different company! Welcome to Love Jewelry, your UK-based store, where passion meets craftsmanship. Personalise your style with our personalised photo bracelet and photo necklace, each piece crafted to reflect your unique story. Immerse yourself in the charm of our photo projection jewellery creating a lasting connection between you and your most cherished memories. The perfect memorial jewellery & keepsakes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

839 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(839)

368 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely jewellery at a great price and…

Lovely jewellery at a great price and delivered very quickly. My friend absolutely loved it, I got her a photo of her dog put into the charm and she was really pleased. Thank you.

30 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Julie, thank you for your lovely review! We’re so pleased to hear you’re happy with the jewellery and that your friend loved her special gift. We truly appreciate your kind words and support, thank you! x

Rated 5 out of 5 stars

Absolutely beautiful necklace

Absolutely beautiful necklace, great quality image inside. Would definitely buy from this company again.

29 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Terri, thank you for your review! We’re so pleased you love the necklace and the photo quality. We truly appreciate your support and look forward to serving you again! x

Rated 5 out of 5 stars

Overall really pleased with my…

Overall really pleased with my jewellery and with the delivery , great company, happy customer, thankyou x

24 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Joanne, thank you for your review! We’re so pleased to hear you’re happy with your jewellery and the delivery. We truly appreciate your support, thank you! x

Rated 4 out of 5 stars

Gorgeous necklaces got two for my…

Gorgeous necklaces got two for my friends that have lost there mam the love hart with fingerprint only this is one of the necklace don’t fit other then that brilliant thank you ☺️

27 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Vicky, thank you for your lovely review! We’re so pleased you like the necklaces and that they’ve been such meaningful gifts for your friends. We really appreciate your feedback and support, thank you. x

Rated 5 out of 5 stars

Beautiful necklace love it

Beautiful necklace love it

24 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Lucy, thank you for your lovely review! We’re so pleased to hear you love your necklace. We truly appreciate your support! x

Rated 5 out of 5 stars

Good buy

Can’t remember delivery time as it was 5 months ago, but bloody fantastic! We’ve had ours on since Xmas day and it’s now nearly May. No green marks left, stayed on with no trouble, and customisable so nice and loose. Would recommend 💕

25 December 2025
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Sarah, thank you so much for your review! We’re really pleased to hear you’re still enjoying your bracelet and that it’s been durable and comfortable to wear. We truly appreciate your recommendation and support. x

Rated 5 out of 5 stars

I bought brackets for me and my mother…

I bought brackets for me and my mother because my dog sadly passed away and we wanted to have him with us always and they are so cute I love them

22 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Kaitlyn, thank you for your lovely review. We’re truly sorry for your loss, and we’re so pleased the bracelets bring you and your mum a little comfort and a way to keep your dog close. We really appreciate your support. x

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery. Personalised photo was lovely xx

22 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Leanne, thank you for your review! We’re so pleased to hear you’re happy with the jewellery and that the personalised photo turned out beautifully. We truly appreciate your support x

Rated 5 out of 5 stars

There birthday presents for my niece…

There birthday presents for my niece and my daughter they are gonna love them they are amazing thank you .
Can I just say customer service is top notch aswell so helpful thank you 🥰

21 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Craig, thank you so much for your lovely review! We’re so pleased to hear the birthday gifts are amazing and that you’re happy with our customer service. We really appreciate your kind words and support. x

Rated 5 out of 5 stars

Second purchase and so thrilled.

Second purchase and so thrilled.

17 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Paula, thank you so much for your lovely review! We’re happy to hear you’re thrilled with your second purchase. We truly appreciate your continued support! x

Rated 4 out of 5 stars

The necklace is good quality but…

The necklace is good quality but delivery took way too long missed the birthday I was hoping to get it for

21 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Nicola, thank you for your feedback! We’re glad you’re happy with the quality of the necklace. We really appreciate your patience and support, and we hope it’s still made a meaningful gift. x

Rated 1 out of 5 stars

Completely feel ripped off

Completely feel ripped off. What a SCAM. I was buying a gift for a birthday. There was an offer that if you spend over a certain amount and you got a free ‘lucky’ bracelet. I thought great as I could gift that to another family member. So I brought more from the website. The package then arrived over a week later than stated when I purchased, and late for the birthday, AND was missing the ‘lucky’ bracelet. I then had to chase several time over the period of a month to received the ‘lucky’ bracelet and it finally arrived and came in a free gift tag bag. No mention of LUCKY at all. So disappointed. That was not what was advertised as I certainly wouldn’t have wanted to gift to a family member. Would never order from this company again.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Lived the necklace just what I wanted…

Lived the necklace just what I wanted came on time great service thanks

19 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Martina, thank you for your review! We’re so pleased to hear you love the necklace and that it arrived on time with great service. We really appreciate your support! x

Rated 5 out of 5 stars

Love it!

Love it!! turned out so amazing when I had a problem they helped me straight away with the delivery updates my mum loved it thank you so much

16 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Kane, thank you so much for your lovely review! We’re really pleased to hear you love it and that we could help with your delivery updates quickly. It’s wonderful to know your mum loved it too, we truly appreciate your support! x

Rated 5 out of 5 stars

Brought this for our 7 year old son who…

Brought this for our 7 year old son who was struggling with missing us at school. Everything was so seamless with ordering and delivery. Quality looks and feels expensive. Would order from here again

17 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Kayleigh, thank you for your lovely review! We’re so pleased to hear the process was seamless and that you’re happy with the quality. It’s really special to know it’s something meaningful for your son. We truly appreciate your support and look forward to your next order! x

Rated 5 out of 5 stars

Ordered two photo telescope necklaces

Ordered two photo telescope necklaces. Unfortunately I was not happy with the setup on one of them. I commucated i was not happy via email and had a quick response asking to see photos etc, They then sent out a new one imminently to me. Very happy with how it was handled.
Would definitely order again.

26 February 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Christine, thank you for your feedback! We’re really pleased we could quickly resolve the issue for you and get a replacement sent out. It’s great to hear you’re happy with how everything was handled, and we truly appreciate your support. x

Rated 5 out of 5 stars

Superb quality, & great customer support.

I’ve ordered several photo projection pendants from LoveJewellery & I’ve been completely thrilled with every one of them. I had previously shopped elsewhere & was disappointed, so when I found this online store I was so happy to get the pendants with such great quality. I wouldn’t shop anywhere else for my jewellery now

2 March 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Kelly, thank you so much for your wonderful review! We’re delighted to hear you’ve been thrilled with your pendants and their quality. It truly means a lot that you choose to shop with us, and we really appreciate your kind words about our customer support. x

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Ide avoid at all costs, 3 weeks later and they still havnt sent my peace out, such a shame I've had to order another and no refund offered, my advice would be choose another company

17 April 2026
Unprompted review
Rated 5 out of 5 stars

My parents had a bracelet for my…

My parents purchased a bracelet for my daughter's 21st birthday, my daughter was over the moon with it. It is beautiful. Such a lovely, sentimental gift. Great customer service. Thank you 😊

2 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Carly, thank you for your lovely review! We’re so pleased to hear your daughter was over the moon with her bracelet, what a special 21st birthday gift. We truly appreciate your kind words about our customer service and your support! x

Rated 5 out of 5 stars

Grandma and daughter memories

I ordered this for my daughter's birthday. Its exactly what was described and she's over the moon with it.
The ordering was straightforward and arrived just over a week later.
Very happy with the purchase.

14 March 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Colleen, thank you for your review! We’re so pleased to hear your daughter loved her gift and that you found the ordering process straightforward. We truly appreciate your support and are glad you’re very happy with your purchase! x

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