Was delivered fast, and in time. Payment was easy and shipping was reasonable. Products came out great except for a toy bag that just kinda ripped open. It was fairly inexpensive so I'm not too bummed... See more
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Review summary
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They have unique products that are exactly as described. They have good customer service. Clean ingredients in most, if not all, products. Good customer service.
Spent $200 on one product that was disappointing, nowhere near as powerful as advertised. Return policy stated I would get store credit which I though was extremely reasonable. However, replacements p... See more
My wife and I love Lovehoney. The selections are extensive and the quality is excellent. We have purchased many times over the years and they are honestly the only company we trust to provide the ite... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Atlanta, GA, in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
United States
- customercare@lovehoney.com
- lovehoney.com
3.8
Great
25K reviews
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FELT CHEATED
Don’t be distracted or rushed by their timer on their site.
It showed 10 minutes and immediately began counting down. It stated if you order within 10 minutes, guaranteed next day delivery. I rushed my order due to this to get next day delivery and therefore never saw that it cost £7.99 for that service, without the timer.
Therefore my product will now arrive in SIX days.
Deceptive marketing. Item cost £145.
14 April 2026
Unprompted review
Reply from Lovehoney
Hi there,
I'm sorry for any confusion caused.
The countdown timer for the Premium delivery cut off on the site does state "Want this (next day)? Choose Premium in the checkout and order within (timeframe)".
The premium next-day delivery service is not a free service, and this is stated at checkout and on the delivery page.
As the premium service is a paid-for service, this needs to be selected at checkout, where all of the delivery options are laid out.
Apologies for any confusion caused.
Kind regards,
Lovehoney Customer Care
Wrong item delivered. They wouldn't help
Well first they sent me the wrong item. I spent 70 dollars and they sent me like a 10 dollar item from there store. Had the wrong shipping. Said it was delivered and also said it was the right item which I know what I spent and know what I spent it on cuz I have the shipping and picture of the item in my inbox. I emailed them. They pretty much said go find it in the neighborhood which is what I tried the first day. For a first time buyer im pretty pissed this is how they would treat me. I should of stopped local as all these stores just want ur money and don't give a shit about anything else. Thanks for wasting my money and time.
9 April 2026
Unprompted review
Reply from Lovehoney
Hi there,
We're so sorry to hear that you've had this experience and can understand the disappointment that would be caused.
As you can imagine we'd love to be able to turn your experience around but we are unable to reach out to you as you haven't left enough information related to an order on the review.
Please feel free to reach out directly to our Customer Care team so we can assist further.
Kind regards,
Lovehoney Customer Care
FELT GREAT!
Came in 2 days. Good kit for beginners. FELT GREAT! Definitely recommend buying the lube and toy cleaner along with it.
- from a lesbian
8 April 2026
Terrible experience
Terrible experience. Pray you never order the wrong size and need a return . Or you love talking to the worse ai assistant on the planet
15 April 2026
Unprompted review
Reply from Lovehoney
Hi there,
We're so sorry to hear that you've had trouble with our returns process and can understand the frustration that would be caused.
As you can imagine we'd love to be able to turn your experience around but we are unable to reach out to you as you haven't left enough information related to your order on the review.
Please feel free to reach out directly to our Customer Care team so we can assist further.
Kind regards,
Lovehoney Customer Care
Not very good have been trying to…
Not very good have been trying to return an items for weeks now and can’t get hold of anyone on email , phone , chat
15 April 2026
Unprompted review
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear this.
I'm afraid we are not able to locate an order or contact with the details that you have provided.
We will send over an email to try and get this resolved for you.
Kind regards,
Lovehoney Customer Care
Another Great Experience!
Easy to navigate site, plenty of options for items. Quick processing and shipment of order.
11 April 2026
Very good
The customer service, ordering, shipping was all great.
I was not impressed with the item purchased, even though reading all the reviews...
11 April 2026
Have been trying to return items for…
Have been trying to return items for over 2weeks. Ai help is useless with returns. No live help with anything. My 30 days of returning items half lost. No live agent to expedite returns.
1 April 2026
Reply from Lovehoney
Hi There,
I am sorry to hear that you've had difficulty with the returns process.
We have contacted you directly to get this sorted for you.
Kindest regards,
Lovehoney Customer Care
On time delivery
Delivery and the process of purchasing was very easy but the games were not that fun or exciting
11 April 2026
It was just as I thought thank you good…
It was just as I thought thank you good products my partner is satisfied and so am I..
11 April 2026
The items shipped in a timely manner…
The items shipped in a timely manner and everything was communicated well. All of the items received were of excellent quality and worked how described
10 April 2026
fast delivery
10 April 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm very sorry to hear that your item has become faulty.
We have contacted you directly to organise a replacement or refund for you.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Order was delivered fast
Order was delivered fast. The items are what is advertised and hold up well.
9 April 2026
NO CUSTOMER SERVICE
I sent back the entire package and can't get ahold of someone to find out where my return is.
7 April 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that you've been having trouble getting in contact with us in regard to a return and can understand the frustration that would cause.
Unfortunately, we haven't been able to locate any correspondence with the details related to your order. If you happened to have been replying to any emails like your confirmation or dispatch emails, these are no-reply emails so we wouldn't have seen these.
Our Customer Care team has reached out to you directly for more details to look into this for you.
Kind regards,
Lovehoney Customer Care
All products top quality.
All products are top quality.
When delivered there is no indication of whats inside if you are a newbie.
One ptoduct i love fromthere is an anal butt plug which was my first tìms i recall i sas soanked over knee abd as was spanked over knee the vibrating plug as well as vibrate ring it was amaxing i aas sooʻoʻo wet i didnt nrrf lube. Strongly recommend all producers here 100% esp the paddles with no sympaty.
Also be sure to rrvieŵ products on camera.
Rberyone had a bum and front ways inebur fhe other so why be shy?
8 April 2026
Unprompted review
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