Goods arrived well packed and shipped quickly. Some of the products were difficult to open but I managed eventually. The caps are very tight so no leaks during shipment. Purchased three different lub... See more
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Review summary
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Reviews shaping this summary
I have had a good experience purchasing my stuff. I have always been hesitant buying any kind of sex toy from anywhere. I found most of the reviews helpful and there was a pretty good sale as well s... See more
So happy with my purchase love all it Delivery was awesome as I looked at the packaging question about being discreet and not wanting other people to know or judge but came in brown box no labellin... See more
I have purchased from Lovehoney a few years ago and were very happy with their service back then. We were looking to add to our toys and LH has maintained their excellent of service over the years. Lo... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, Australia's #1 sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Brisbane in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
133B Lavarack Avenue, QLD 4009, Eagle Farm, Australia
- customercare@lovehoney.com.au
- lovehoney.com.au
4.4
Excellent
28K reviews
Asks customers to review
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Recieved the product within 2 days of…
Recieved the product within 2 days of ordering. It works well and has provided plenty of satisfaction so far.
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you are unhappy with your item.
We do have our 100-day pleasure promise which allows you to return an opened and used item for a gift voucher if you are not happy with it.
You can view the t's and c's of the promise here: https://help.lovehoney.com.au/promise-terms.html.
We have contacted you directly to advise further on this.
Kind regards,
Lovehoney Customer Care
Device didn’t even work
Device didn’t even work when I took it out of the plastic. I was too embarrassed to return it so threw it out.
6 July 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that your item was not working when you received it.
We do have a 1-year warranty on our items so we can assist with this.
We do ask that items not be disposed of so that we can assist with troubleshooting and returning.
I have contacted you directly to try and resolve this for you.
Kind regards,
Lovehoney Customer Care
everything from order to delivery thank…
everything from order to delivery thank you great service
28 June 2026
The product was not what it stated
The product was not what it stated. Not happy with purchase.
25 June 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you are unhappy with your item.
We have contacted you directly to gain further information and resolve this for you.
Kind regards,
Lovehoney Customer Care
Very Prompt and Fast Delivery
The delivery of the product was very fast, great service, good selection of products.
Thank you so much.
23 June 2026
Purchased a Svakom Klitty
Purchased a Svakom Klitty, received it, no light would come on nor would it turn on, I was sent a replacement and the exact same thing happened. I have googled and googled and tried travel lock release etc with no luck, both clearly faulty.
However, partner and I had one before we seperated and the actual product itself is fantastic!
25 June 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that your replacement item is faulty.
We do have a 1-year warranty, so we will contact you directly to get this resolved for you.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Delivery was fast and easy to track..
Delivery was fast and easy to track... received exactly what was advertised
1 July 2026
Prompt, discreet and quality products.
I have purchased from Lovehoney a few years ago and were very happy with their service back then. We were looking to add to our toys and LH has maintained their excellent of service over the years. Lovehoney has always been very prompt in their deliveries and the products we bought have proven to be of a high quality.
30 June 2026
It was just as i ordered and delivered…
It was just as i ordered and delivered in a timely manner.
3 July 2026
The right tools for the job
The right tools for the job. Products were as described and prompt delivery. My better half is happy & smiling, that's the only goal to score 👍✌️
25 June 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that you haven't received your order and can understand the disappointment that would cause.
Our Customer Care team has reached out to you directly with more details to see if we can get this sorted to your satisfaction.
Kind regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you're having trouble with your item.
We have contacted you directly to find out more and assist with this.
Kind regards,
Lovehoney Customer Care
Very good and quick delivery
25 June 2026
Great service and quick
8 June 2026
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