Good price, information well displayed. One thing that could be improved is that when booking on website, the final screen does not update to 'booking confirmed' after successful payment. Rema... See more
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Very good website, clear and easy to navigate as a first time holiday buyer. Wish you could filter things like adding luggage, reserving seats, transfers and those added extras so the prices you’re lo... See more
Paying on the website failed twice so I had to call up, the lady I spoke to was brilliant and sorted everything but I did end up paying slightly more and I had to pay a deposit and then pay the balan... See more
All easy except the online App shows different flight times from the written Confirmation!!!! And why if I want to change my Hotel to one that is £2 to 300 pounds dearer online do you want to charge... See more
Company details
Written by the company
At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks. Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it. If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands. Frequently Asked Questions - https://www.loveholidays.com/faq/
Contact info
5th floor, 3 Shortlands, Hammersmith, W6 8DA, London, United Kingdom
- loveholidays.com
4.3
Excellent
265K reviews
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Very easy to go through it to book .
28 May 2026
Have booked with love holidays for…
Have booked with love holidays for years now. Have had a couple of issues over the years but they were quickly sorted and rectified, which didn't put us off booking with the company again
26 May 2026
May use AI-assist with repliesRead more
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Hotel have no aquapark even no 1 pool …
Hotel have no aquapark even no 1 pool , I booked this hotel as my daughter had 11th birthday and aquapark should be suprise for her and when we arrive we was very dissapoitment 😮💨 not happy at all !!! Dont understend how you can lie people with pictures off slides and pool if is nothing there !!!!
15 April 2026
Reply from loveholidays UK
Hi Agnieszka,
Thanks for taking the time to leave a review and share some feedback.
I'm sorry to hear that the waterpark was closed upon arrival at the hotel. I'd like to kindly draw your attention to the hotel description that states that the waterpark is seasonal and based on local climatic conditions. Furthermore, access to waterpark is not included as standard. You can find more information regarding this here https://tinyurl.com/33twu4dv.
Unfortunately we have no control over seasonal openings in resorts as these are solely at the hotel's discretion. I apologise for any disappointed caused, and I hope your daughter was still able to have an enjoyable birthday.
With best wishes,
Milo
The holiday was a good price and simple…
The holiday was a good price and simple process.
28 May 2026
We arrived at the hotel early put our…
We arrived at the hotel early put our bags in a luggage room to hold and went back at 2.30pm to check in as was able to check in from 2pm our room still wasn't ready and we didn't end up in our room until 4.45pm! Was ridiculous.
Staff at the bar were really nice. But we only got out room cleaned once out of the 4 days as everyday we put our sign up then went out came back from 5ish to get ready for the evening and we had the cleaner knocking on our door to clean our room! We spoke to reception and they said we will make sure it's clean tomorrow but it took to the last day it was cleaned not very good service at all.
If you say at the front of the hotel like we did its so noisy constant beeping!
The hotel looks presentable but we wouldn't stay there again
22 May 2026
Unprompted review
Reply from loveholidays UK
Hi Christina,
Thanks for taking the time to leave a review.
I really appreciate you taking the time to share your comments with us, and I’m sorry to learn of your disappointment following your experience with us.
I’d like to take a look into your feedback further and so for me to do so, I’ll need some more information from you. A private message has now been sent to you via Trustpilot with a request for the further details we’ll need.
This will arrive in a separate email from Trustpilot so do keep an eye on your email inbox folders to spot this.
Once you’ve received the email please fill out the requested information, and I’ll then be back in touch with a reply as soon as we can.
We're looking forward to hearing back from you soon,
Riley
I have booked 3 holidays this year…
I have booked 3 holidays this year with you . No complaints only with 1 telephoned and Dave sorted it
28 May 2026
Great price used before with no problem…
Great price used before with no problem will continue to do so.
26 May 2026
Im not computer savvy but found it easy…
Im not computer savvy but found it easy to book hotel and flights , plus insurance and pick up from airport.
28 May 2026
Advert didn’t match reality
Hotel was disappointing as the advertising didn’t match the offer. There was only 1 bar and 1 restaurant. The activities are weekend only. The indoor pool was open at weekends only too.
On the positive, the staff were very good, the food fine and the hotel extremely keen.
28 May 2026
Reply from loveholidays UK
Hi James,
Thanks for taking the time to leave a review and share some feedback.
Whilst I'm pleased to hear that you had a positive experience with the hotel staff, food and cleanliness, I'm sorry to learn of any disappointment caused with the opening of hotel facilities. I can see that our Post Travel team have followed up on this now and provided compensation in relation to this.
I'd like to apologise again for any disappointment and inconvenience caused.
With best wishes,
Milo
Holiday booked 22nd May few days later…
Holiday booked 22nd May few days later gone down £80 shocking
24 May 2026
Reply from loveholidays UK
Hi there,
Thanks so much for taking the time to leave your review.
We’re sorry to hear of your disappointment regarding the change in price after booking. As our holiday prices are live and subject to change at any time depending on availability and supplier pricing, prices can increase or decrease after a booking has been confirmed.
We do understand this can be frustrating and appreciate you sharing your feedback with us.
Kind regards,
Lizzie
Fast and transparent on cost
27 May 2026
Very enjoyable experience
Very enjoyable experience so easy to navigate and book exactly the hotel I wanted very pleased with my purchase well done
28 May 2026
Removing someone off my booking
Everything was so easy and straight forward, the prices are good also.
Sam helped me to remove my partner and gave me a new price and sorted it out over the phone, very professional although it took a while. Many thanks.
28 May 2026
I have book the holiday and in few min…
I have book the holiday and in few min I found same flight and hotel £108 cheaper and I called 3 different time and all the time I was getting different answers so how do I know who’s right and who’s wrong
28 May 2026
Reply from loveholidays UK
Hi Dipen,
Thanks so much for taking the time to leave your review.
We’re sorry to hear about the frustration caused regarding the pricing and the different information you received when contacting us.
As holiday prices are live and can fluctuate at any time based on availability and supplier pricing, it is possible for prices to change within a short space of time. We do understand this can be disappointing, especially when a lower price is seen shortly after booking.
We’re also sorry to hear that you received inconsistent responses when you contacted us, as this is not the experience we aim to provide.
We do appreciate your feedback and will ensure this is noted internally.
Kind regards,
Lizzie
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