Taken my money and not given me the product or refund promised 😢 please don’t send your money to this man. I did it though Instagram and was fooled by the amount of followers.
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See what reviewers are saying
Ben is such an amazing caring person, he’s gone through a lot in life losing his mam to suicide people don’t know how strong the guy is. And he’s always there for anyone around him and lol he does is... See more
As a wedding gift for our parents, Ben beautifully transformed mine and my husbands grandparents wedding day photos. A very emotive gift, sensitively restored and brought back to life. You can tell ho... See more
Loved Ones Forever are incredible! They managed to restore an old black & white and slightly distorted photo to a magical crisp and coloured image. This was a gift for my partner, she couldn’t believe... See more
Company details
Written by the company
Photo restoration. Bringing happy memories back to life. Fighting back on mental health and depression. Our mission is to bring happiness back to families by restoring your most treasured photos of your loved ones. Our restoration artists will restore, repair and breathe life back into your old, damaged photos, helping you remember your loved ones forever.
Contact info
United Kingdom
- lovedonesforever.com
3.7
Average
162 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give him zero stars I would.
If I could give him zero stars I would. Lovely and very polite man but lies continuously. He couldn’t restore a photo of my aunty that passed away in November so I asked for a refund in December and the continuous lies about receiving the refund have finally a annoyed me to the point of writing this review. It’s now nearly March and I haven’t received the refund. Claims to be about mental health awareness, well this isn’t good for mine.
1 March 2022
Unprompted review
Reply from Lovedonesforever
Update: 05 April 2022
Hi Melanie,
Once again, my apologies for any negative experience you had with us at the time.
Your full refund was issued.
I hope you would try us again in the future, you won't face such experiences again I can assure you.
Much love, Kim x
-----
Hi there, Benjamin here, first of all I’d like to give you my sincere apologies that you have experience this. I am honestly truly sorry with all my heart.
My mine intention with the business is to bring happiness back to others and fight back on mental health, as many know. I never ever expected that I would have so much to deal with as just one person, it’s been truly overwhelming for me, I am also highly dyslexic and have never run my own business before and this is how this has happened and is not what I expected.
I know that this is no excuse for the service you have received here and I just wanted to give you some understanding of the high pressures and difficulties that I have been facing. This year I’ve worked 7 days a week and spent hours and hours of effort into this company wanting to fight back on mental health after the loss of my mother to suicide.
I would like to make amends with you and I ask of you to please help me bring all this right, by giving us another chance. I’ll give you a full refund and also offer you one free photo at any point in time, at no cost to you.
Since dealing with your order, I’ve been fortunate enough to seek expert advice and implement a system that will help me correct any errors like this, and to make sure that this will never happen again.
Here's the email we have created for this query: help@lovedonesforever.com - if you drop me a message as soon as you get this, I’m here to discuss anything we can do for you to make things right.
Much love, Benjamin Lopez, Founder x
This company is terrible
This company is terrible. Just wants to make his name by restoring photos for celebrities & ripping off ordinary people! He’ll take your money & not deliver………….Avoid at all cost!
27 February 2022
Reply from Lovedonesforever
Hi there, Benjamin here, first of all I’d like to give you my sincere apologies that you have experience this. I am honestly truly sorry with all my heart.
My mine intention with the business is to bring happiness back to others and fight back on mental health, as many know. I never ever expected that I would have so much to deal with as just one person, it’s been truly overwhelming for me, I am also highly dyslexic and have never run my own business before and this is how this has happened and is not what I expected.
I know that this is no excuse for the service you have received here and I just wanted to give you some understanding of the high pressures and difficulties that I have been facing. This year I’ve worked 7 days a week and spent hours and hours of effort into this company wanting to fight back on mental health after the loss of my mother to suicide.
I would like to make amends with you and I ask of you to please help me bring all this right, by giving us another chance. I’ll give you a full refund and also offer you one free photo at any point in time, at no cost to you.
Since dealing with your order, I’ve been fortunate enough to seek expert advice and implement a system that will help me correct any errors like this, and to make sure that this will never happen again.
Here's the email we have created for this query: help@lovedonesforever.com - if you drop me a message as soon as you get this, I’m here to discuss anything we can do for you to make things right.
Much love, Benjamin Lopez, Founder x
We were so happy with the old black and…
We were so happy with the old black and white photo Ben has restored. It truly is amazing and cannot thank him enough for the beautiful memories it brought back! ❤
27 February 2022
Unprompted review
Beautiful restoration
Ben did an amazing job restoring an old picture of my grandfather taken during WWII. He sadly died in 2021 aged 98 and with so few photos of him in his youth, it made my family so happy to have this lovely image to remember him by. Would happily recommend.
27 February 2022
Unprompted review
Awful company, AVOID.
Awful company, Did a photo for my aunt, completely wrong face put on my uncles picture, it isn't even him, she emailed him for her money back & got ignored.
He then tried to say to me that his company didn't even do the photo, I have all email proof that it was his company & I have all his correspondence to me claiming he didn't do it, he is a liar & in between a few good pictures which he only seems to do of 'Celebrities' he has conned a few people as they've messaged me privately via Facebook.
After exposing him he has now blocked me from commenting on his page & turned off visitor post section, clearly got something to hide.
I've contacted Trading Standards & I recommend others who he has conned speak to them too.
Trust pilot will also be sent the proof should this review magically get reported as false.
27 February 2022
Reply from Lovedonesforever
Edit 05 April 2022
Hi Charley,
I have reached out to offer a full refund but despite my efforts, you refused it. I appreciate you're upset, and I deeply am sorry for this.
The offer still stands, I'd like to refund you as it's not our intention to keep your money if you're not happy with the work.
Much love, Kim
-----
Hi there, Benjamin here, first of all I’d like to give you my sincere apologies that you have experience this. I am honestly truly sorry with all my heart.
My mine intention with the business is to bring happiness back to others and fight back on mental health, as many know. I never ever expected that I would have so much to deal with as just one person, it’s been truly overwhelming for me, I am also highly dyslexic and have never run my own business before and this is how this has happened and is not what I expected.
I know that this is no excuse for the service you have received here and I just wanted to give you some understanding of the high pressures and difficulties that I have been facing. This year I’ve worked 7 days a week and spent hours and hours of effort into this company wanting to fight back on mental health after the loss of my mother to suicide.
I would like to make amends with you and I ask of you to please help me bring all this right, by giving us another chance. I’ll give you a full refund and also offer you one free photo at any point in time, at no cost to you.
Since dealing with your order, I’ve been fortunate enough to seek expert advice and implement a system that will help me correct any errors like this, and to make sure that this will never happen again.
Here's the email we have created for this query: help@lovedonesforever.com - if you drop me a message as soon as you get this, I’m here to discuss anything we can do for you to make things right.
Much love, Benjamin Lopez, Founder x
Amazing
I’d messaged Ben because my mum past away which I don’t have many nice pictures with her, I asked him to put 2 pictures together so it looked like we were together. I can’t begin to express how amazing it is! I will use him 100 times over! He got back to me very quickly with his responses and only took a couple of days for the picture! Forever grateful! Thank you ❤️❤️
27 February 2022
Unprompted review
Delighted with our experiences
Ben has restored two photos for me now and we’ve been delighted with both. They have been excellent restorations and our experience was wonderful.
He is kind and thoughtful with his responses and made my FIL so happy with pics from his wedding day.
27 February 2022
Unprompted review
Very happy with the photo I had…
Very happy with the photo I had restored, would deffo us again in the future! I can’t believe the difference in photos, thank you so much!
27 February 2022
Unprompted review
Ben performed a miracle
Ben performed a miracle! He took an image under an inch high, enclosed in a viewer and he turned it into a perfect photograph. It was the only photo I had of my Dad and I. I never thought I would get to see it as a proper photograph. Ben has literally made a dream come true. His work is superb. He’s friendly, professional and he understands the happiness his service can bring.
27 February 2022
Unprompted review
I have had a few photos restored from…
I have had a few photos restored from Ben , and I can only say positive things about his company and work , he has always been professional and polite when communicating with him I can hand on my heart say he is the best and I look forward to having him restore more of my photos in the future,THANK YOU BEN
27 February 2022
Unprompted review
Unprofessional Company!
I was looking for someone to restore my brothers baby photo which had been damaged by sun light. After seeing so many people posting about loved ones forever I thought I would email Ben about the photo. After the email Ben done the image but we noticed he had left some of the ear as the old photo I asked for him to make this the same colour as my brothers face and he completely erased my brothers ear. I then went back to him and stated this and he sent a unprofessional message back. He then fixed my brothers ear but made the babygrow very bright (this was his completed version) which I then informed him on. He then said he would fix this after waiting 2 days I received the completed image today and it is the same one I received last week. I then said this to him which he replied with very unprofessional message. I WOULD NOT go to this company again. It is constant chasing and hassle.They are quick to take your money and refuse a refund too! He has also blocked my number so I have no way to get in contact with him!!!
26 February 2022
Unprompted review
Reply from Lovedonesforever
Update: 05 April 2022
Hi Leila,
Once again, my apologies for any negative experience you had with us at the time.
Your full refund was issued.
I hope you would try us again in the future, you won't face such experiences again I can assure you.
Much love, Kim x
--------
Hi,
I'm sorry you're not happy with the service we have provided you with. I can't seem to locate your order, if you could possibly email me on: help@lovedonesforever.com I'm here to make things right.
Much Love, Benjamin Lopez
Ben is amazing
Ben is amazing. I had never seen a picture of my father before he was the age of 40. We found one online that was so blurry and I sent it him.
It looks amazing, Ben did colour and also black and white. Brilliant price and a lovely guy
26 February 2022
Unprompted review
Great Service
Ben Went above and beyond! Excellent service, highly recommended 5*
23 February 2022
Unprompted review
Fantastic service
Fantastic service. Ben has restored a few photos for me, the best being of my grandparents where he expertly restored the two separate photos and merged them to look as one. This was a gift for my dad on father's day who I lost only a few months later to cancer. Thanks to lovedonesforever one of my most recent memories of my dad was him opening this gift and being completely overwhelmed with shear happiness. I'll cherish that memory forever. Thanks again Ben and the team at loved ones forever.
22 February 2022
Unprompted review
First class from start to finish
First class from start to finish! Highly recommend!
22 February 2022
Unprompted review
Was nothing but impressed with the…
Was nothing but impressed with the service and the end product was fantastic, beyond all expectation, I'd have no hesitation to recommend this company
22 February 2022
Unprompted review
Excellent company!
22 February 2022
Unprompted review
Amazing service and worksmanship
What an amazing image transformation! Service was amazing throughout the process.
22 February 2022
Unprompted review
I am absolutely overwhelmed at how the…
I am absolutely overwhelmed at how the picture has turned out! Thank you so much! I’ve wanted the picture to come to life for over 10 years! You’ve finally made that happen just before the 10 year anniversary of his death! The picture honestly took my breath away the minute I opened it and brought me so many happy tears! I want to say thank you again x
21 February 2022
Unprompted review
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