Lovedoll UK Reviews 

396
•
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

This is a fraud. We ordered a doll and we received a completely different one, lower quality e and different dimensions. We contacted the customer service, asking for a replacement or refound. They... See more

Rated 1 out of 5 stars

Useless site hardly ever reply's to messages also uses to a stupid bot which is not good for customer service when looking to order or sell very expensive dolls or just need help or advice. Messaged t... See more

Rated 1 out of 5 stars

I spent over £1500 over 4 months ago on a doll and have yet to receive it and every form of communication I try is blocked. The automated bot on the website just says that it'll get someone else to ge... See more

Rated 5 out of 5 stars

Arrived earlier than I expected, delighted with the way it looks, although it will take some time to fully appreciate the quality. The only thing I would note is the box in which it was shipped. It co... See more

Company details

  1. Sex Toy Store

Written by the company

UKs leading retailer of love dolls.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

396 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(396)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

She is Gorgeous

The doll arrived on the day I requested, in perfect condition, and so,so much more than I expected..The photos they take at the factory really don't do the dolls justice, in the flesh they are stunning,and the WM170 H Cup doll is genuinely life sized with a super model figure...
Why wouldn't I be pleased?

28 May 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent – no reservations, I would recommend this company to anyone.

28 May 2019
Unprompted review
Rated 2 out of 5 stars

Bad experience / poor service

Bad experience, will shop elsewhere next time

16 May 2019
Unprompted review
Lovedoll UK logo

Reply from Lovedoll UK

please let us know what you ordered and the specifics of the problem so that we can help you and improve things for everyone else

Rated 5 out of 5 stars

Buy this doll.

Fastest delivery yet, 2 weeks, WM doll 166cm C cup Bailey, plus extra head 117.
I strongly recommend this doll, awesome, even better than the photos.

17 April 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! Arrived very quick and very well wrapped.

Many thanks

5 April 2019
Unprompted review
Rated 5 out of 5 stars

Good store even for those outside of the UK.

I've only purchased twice I think so far from Lovedoll UK but even if things aren't in stock you can just contact the owner and he'll gladly do either a (partial) refund or change the order for things that are in stock.

The only thing that could be better is the stock management, it seems the quantity in stock on the website isn't managed real time, but the kindness and willingness to make improvements is why I'm still giving it 5 stars despite this.

So yes, overall I'd definitely recommend Lovedoll UK, speedy deliveries for those who like me reside in The Netherlands.

2 April 2019
Unprompted review
Lovedoll UK logo

Reply from Lovedoll UK

really great feedback Kerim

we have two systems that communicate with each other for stock, one of them is manually updated when new stock arrives - this is the part of the process we're falling down on - we have now put in a system to that - so hopefully that will do the job

please let me know if we can do anything else for you or the great people of the Netherlands

Rated 2 out of 5 stars

The service and product was good but...

The service and product was satisfactory. However upon attempting to return the doll it been all of the place and there is a lack of communication between the customer and lovedoll.

29 March 2019
Unprompted review
Lovedoll UK logo

Reply from Lovedoll UK

thank you Vali

reselling customer dolls has probably been one of the most difficult things we've had to deal with and this review, along with a few others has helped us to see that this is not a service we can offer customers any more

instead we'll look to offer customers alternative options or advice and I'll message you these shortly

once again, thank you for your honest review

Rated 5 out of 5 stars

Highly recommended.

Excellent and efficient service at all times. My customised doll was delivered just 23 days after placing my order and I was kept fully imformed of progress at every stage.

28 March 2019
Unprompted review
Rated 1 out of 5 stars

Management are a joke

If you have a problem with your doll or need to return it unused you will not hear from lovedoll again to sort put the problem. Ive lost count the number of times I've contacted lovedoll to speak with Darren and hes apparently always busy.
They are very happy to take your money but then you are on your own.
Don't not use this company!

27 March 2019
Unprompted review
Lovedoll UK logo

Reply from Lovedoll UK

returning a doll after you've had it a while is a bit of a tricky one because dolls can't really just be sold back on again - buyers remorse is always a possibility when buying a doll

Rated 5 out of 5 stars

Couldn't be more pleased

Couldn't be more pleased with my experience, friendly and passionate service, kept well informed, and a wonderful doll which has already made such a difference. Thank you so much!

23 March 2019
Unprompted review
Rated 4 out of 5 stars

Had some issues with communications and…

Had some issues with communications and the delivery company dropped the ball which caused some confusion and frustration (which I'm told is very rare) but I have to say that once Graham was made aware of my situation he couldn't have been more helpful and once the doll arrived I was blown away with the quality, even better than it appeared in the factory pictures.

18 March 2019
Unprompted review

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