Had placed an order for yarn. Was informed via email it was out of stock.The email was personal, prompt, courteous and beyond impressive.My refund was issued the moment I responded. LoveCrafts obviou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had trouble using my gift card, as the reference kept being declined. The LoveCraft support member, Anastasia P, went above and beyond to help me understand what I needed to do to get the card to w... See more
Positive Help I mis-read my pattern and ordered half the quantity of wool that I needed. I placed a new order for the additional wool then contacted the help bot. They immediately replied by getting... See more
I got stuck & didn't understand the patterns instructions. I contacted the Smiles team at Lovecrafts, explained the problems & asked for help. Julie responded very quickly, & gave me excellent clear a... See more
Company details
About LoveCrafts
Information provided by various external sources
Knitting yarn, patterns, needles, crochet accessories, hooks, craft books and kits, you name it, you'll find it. On LoveCrafts.com, discover all the craft materials you need to start your next project. We ship worldwide (yippee!) and have dedicated websites for the UK, US, and Germany. Plus, our friendly customer service team, Smiles, are on hand to make your experience smooth and smiley every make of the way!
Contact info
London, United Kingdom
- lovecrafts.com
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpful
Anna was very helpful and everything was sorted that day thank you
11 April 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you so much for sharing your thoughts about my colleague Anna! We always aim to assist as quickly as possible, and I'm thrilled to hear that your issue was resolved in no time! If there's anything else you need, feel free to reach out!
Best regards,
Julie and the LoveCrafts Team
Excellent for all crafting supplies
Always great service, quick delivery and the customer service team are always happy to help with a query.
14 April 2025
Unprompted review
Reply from LoveCrafts
Hello Anne,
We truly appreciate your wonderful feedback! We're so glad to know that you're pleased with our delivery and service!
If you have any more questions or need assistance, feel free to reach out—we're always here to assist you!
Best wishes,
Julie and the LoveCrafts Team
Company Doesn’t Fulfill Orders
My Yarn Shop went out of business in a hurricane. I lost all the data as my laptop and paper copies were totally destroyed. I’m relied on companies to help me out. Lovecraft’s never fulfilled my order and never got back to me to help out. When I was able to track the order and reach out to them, they said it had been too long and couldn’t help me with anything I paid for the order and I deserve to have some satisfaction. All I get is generic answers that do not apply to my problem. I will advise all my customers to never do business with this company again.
UPDATE:
All I had to go on was my account information which showed, and still shows, the order not sent. I also emailed and called and was told nothing could be done. After I posted the above review, LoveCrafts finally contacted me and said they delivered what they could and charged me accordingly. I will accept their word on this, but due to the lack of initial customer service will only raise my review 2 points.
7 April 2025
Unprompted review
Reply from LoveCrafts
Hello Sandra,
Thank you for reaching out, and I’m truly sorry to hear about the challenges you’ve faced—especially the loss of your business in the hurricane. I can only imagine how difficult that must have been, and I appreciate you taking the time to get in touch.
I was able to locate your communication using the order number you provided. After reviewing the details, I can confirm that the order in question is from 2023. According to our records, it was marked as shipped at the time, and based on our previous conversations from that period, it appears the package was received.
Please note that we’re only able to open an investigation with the delivery service within 90 days of the delivery date. As it has now been almost two years since the order was placed, it is unfortunately no longer possible for us to open an investigation with the delivery service, as tracking information is no longer available after this length of time. I truly appreciate your understanding!
That said, I completely understand that you may still have concerns, and I’ll be following up with you directly via email to provide more context and details about the order.
In the meantime, if there’s anything else you'd like to share, please don’t hesitate to reach out to us at info@lovecrafts.com.
Best wishes,
Julie and the LoveCrafts Team
Hiw wonderful the Love Craft team are
There was a slight error, on my side when changing the delivery address. Kate and the Love Craft team were very patient with me waiting for the correct address and also a change in the one wool colour.
Thank you for your patience and for sorting my order out. This was finally closed on 01/04/2024.
You have been most helpful and it was much appreciated.
24 March 2025
Unprompted review
Reply from LoveCrafts
Hello Margaret,
Thank you so much for your kind words!
We're glad we could assist you in sorting everything out, and we truly appreciate your patience as well. If you ever need anything else, we're always happy to help.
Happy crafting!
Best wishes,
Mary and the LoveCrafts Team
Yarn Restock Problem
I really love the paintbox yarns,but the restocking time is pushing me to look at other businesses for future yarn purchases. I was trying to finish a sweater in October 2024 and ended up being a ball or 2 short, and the yarn was out of stock. It still is and every time I reach out to customer service, they push it 3 months out from Janaury to then March and now to June with the possibility of a longer delay. It shouldn't take a year to restock one type of yarn.
2 April 2025
Unprompted review
Reply from LoveCrafts
Hello Jennifer,
Thank you for your patience and for sharing your experience with us. We truly appreciate your love for Paintbox Yarns and understand how frustrating it must be to wait for a restock, especially when you're so close to finishing your sweater.
We do everything in our power to restock our most popular shades as quickly as possible, but restock timelines can vary due to factors beyond our control. I completely understand how this delay is disappointing, and I'm really sorry for the inconvenience.
To stay updated, please use the Notify Me button on the product page—this way, you'll receive an email as soon as your shade is back in stock. If there's anything else I can do to help, please let me know!
Best wishes,
Julie and the LoveCrafts Team
Reply from LoveCrafts
Hello Gail,
We appreciate your feedback and your kind words! We always try to help in the best way possible, and we're happy that you're satisfied with our service! If you ever need anything else, please let us know!
Best wishes,
Julie and the LoveCrafts Team
I love LoveCrafts
I love LoveCrafts. They have beautiful yarns and great prices. Their shipping is also so fast. When you need their customer service they are so helpful. Will always buy from this company. Excellent in all areas. A real pleasure to do business with. thank you.
29 March 2025
Unprompted review
Reply from LoveCrafts
Hello Sally,
Thank you so much for your kind words!
We're thrilled to hear that you love shopping with us and appreciate our yarns, prices, and customer service.
We look forward to serving you again soon—happy crafting!
Best wishes,
Mary and LoveCrafts Team
Very prompt response with 3 solutions…
Very prompt response with 3 solutions to my query- so helpful!
23 March 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you for your kind words!
We're glad we could provide helpful solutions. If you ever need anything else, feel free to reach out!
Best wishes,
Mary and the LoveCrafts Team
Reply from LoveCrafts
Hello Sharon,
Thank you for your kind words!
We're delighted to hear you had a great experience with our customer service.
If you ever need anything, we're always happy to help!
Best wishes,
Mary and the LoveCrafts
Poor customer service
Royal Mail returned my items to sender saying my delivery address was incorrect. I spoke to an agent on chat to say how urgently I needed my items and confirmed with them that the delivery address was correct. They refused to resend my items until they had spoken to Royal Mail, even though I provided proof that they returned to sender and they could also check for themselves via the tracking number that Royal Mail had sent this back and advised that this could take two business days to receive a response from them. I then phoned hoping to get a better response to the poor customer service I received, who then told me the same, pretty much made me feel like I had lied about my address! This was my first order with this company and now I feel like I’ve been scammed! I told them I wanted a refund but they’ve told me that this will take 3-5 business days. So, instead of just resending my order having confirmed my address is correct with them, and having taken the day off work to wait for my order to be delivered today, they want to inconvenience me further by making me wait 2 business days for a response from Royal Mail (even though I provided proof that it had been returned back to sender and they could’ve checked themselves at that time via the tracking number), or wait 3-5 business days for a refund. The Customer service is non existent - I just wanted my items before I went away on holiday and now it looks like I won’t have my order or my refund in time before going away. The customer service is terrible and has made me lose my trust with them. I just wanted my order to be resent today having proved it had been sent back to sender so I could have it in time for my holiday. The customer shouldn’t have to be inconvenienced due other people’s incompetence. Avoid.
17 March 2025
Unprompted review
Reply from LoveCrafts
Hello Jade,
Thank you for your feedback! I’m really sorry for the frustration this has caused.
Whenever an order is returned to us, we always communicate with the delivery service to understand what went wrong and prevent any future issues with a replacement parcel. I completely understand that this process can feel like an inconvenience, but it helps ensure smoother deliveries moving forward.
As for the refund, we can issue it immediately, but banks typically take a few working days to finalize the payment. I truly appreciate your patience!
My colleague is currently investigating the issue with Royal Mail and is doing her best to receive a response as soon as possible. She is still looking into your query, and I hope it will be resolved very soon. Please don’t hesitate to reach out if there’s anything else we can do to help.
Best wishes,
Julie and the LoveCrafts Team
Not an order query answered quickly.
I got a comprehensive answer very quickly.
13 March 2025
Unprompted review
Reply from LoveCrafts
Hello Josephine,
Thanks for your feedback!
We're happy to hear that you received a quick and comprehensive response.
If you ever need further assistance, feel free to reach out!
Best wishes,
Mary and the LoveCrafts Team
For the first time I found yarn…
For the first time I found yarn purchased from Love Crafts substandard. I found Sally at Love Crafts more than helpful when she chatted to ask about my problems. I was refunded and will definitely carry on using Love Crafts in future.
31 December 2024
Unprompted review
Reply from LoveCrafts
Hello Jennifer,
Thank you for your feedback!
We're sorry to hear that the yarn didn't meet your expectations, but we're glad that Sally was able to assist you.
We truly appreciate your support and look forward to serving you again in the future!
Best wishes,
Mary and the LoveCrafts Team
Great company with excellent customer service
The choice of knitting wool is excellent. I have to order from France and delivery is 4 to 5 working days with no customs charges which is very good. The customer services team are very helpful. I couldn't find my order on my account and Maria saw that i had accidently set up a duplicate account. She sorted everything out so quickly, she was very patient and kind and made me feel like a valued customer!
10 March 2025
Unprompted review
Reply from LoveCrafts
Hello Sarah,
Thank you so much for your kind words!
We're delighted to hear that you’re happy with our selection and service. Maria will be thrilled to know she could assist you.
We truly appreciate your support and look forward to serving you again!
Happy crafting!
Best wishes,
Mary and the LoveCrafts Team
Great customer service
Very impressed with their customer service. My order arrived short of one ball of wool so I contacted customer services and within 3 days I had the wool that I was missing. No long phone call required, just an email to tell them my problem and all sorted.
7 March 2025
Unprompted review
Reply from LoveCrafts
Hello Anne,
Thanks for your kind feedback!
We're happy to hear that our customer service team was able to resolve the issue quickly and efficiently.
If you ever need any further assistance, we're always here to help.
Best wishes,
Mary and the LoveCrafts Team
Subbed the Yarn for another make - beware and check yardage
Made a rookie mistake in that I subbed the make of yarn to be used, and forgot to check the yardage of the sub against the original, so 3/4 of the way through knitting, I ran out of yarn. In a panic, I phoned Customer Care and within a few minutes, my problem was solved by a kind, knowledgeable member of the team. Within 24 hours, my extra yarn is on it's way. The problem was completely mine, I won't make that mistake again but Customer Care ensured I could at least finish the item I was working on and it's a lesson learned. First Class service and my 2nd order is now on it's way! Great company; it was recommended to me by a knitting mad friend and I have no hesitation in passing on that recommendation to anyone from a complete beginner to advanced!
1 March 2025
Unprompted review
Reply from LoveCrafts
Hello Linda,
Thank you so much for your wonderful feedback!
We're thrilled that our customer service team was able to help you resolve the issue quickly. We're glad to hear you were able to continue with your project without any further setbacks.
It’s great to know that you’re satisfied with our service, and we truly appreciate your kind recommendation.
We’re here whenever you need assistance, and we look forward to being part of your future projects!
Happy knitting!
Best wishes,
Mary and the LoveCrafts Team
Not so speedy delivery …
I am in UK for a week and need extra wool to take back with me. I ordered it on Thursday and paid for faster evri delivery which delivers within 2 days of dispatch.
On Friday I hadn’t had email saying it had been dispatched so rang customer care who checked for me and said yes it was now marked as dispatched. A few minutes later I got the email saying it was on its way. It’s now Sunday and evri app is telling me they are expecting the parcel but it has not arrived with them yet. They have been saying that since Friday evening. I’m not sure whether the lack of clarity lies with Lovecrafts or evri. Either way I have no idea where the parcel is on its two day journey.
1 March 2025
Unprompted review
Reply from LoveCrafts
Hello Elizabeth,
Thank you for your feedback.
As I can see, your order was shipped on Friday and was delivered on Monday, March 3rd.
According to our policy, if an order is placed after 1 pm, we aim to ship it the next working day, excluding weekends and bank holidays.
We always strive to deliver everything as quickly as possible and appreciate your patience. Please let us know if you need any further assistance!
Best wishes,
Mary and the LoveCrafts Team
Concern over order stuck in U.S. customs
My order was stuck in U.S. customs and I reached out with my concern. I realized that it was probably out of everyone's control but Anna with LoveCrafts was responsive, kind, and caring. She reached out to the shipping partner and I received my order 5 days later.
20 February 2025
Unprompted review
Reply from LoveCrafts
Hello Lisa,
Thank you for your feedback!
We're so glad to hear that Anna was able to assist you and that your order was successfully delivered. We truly appreciate your patience and understanding throughout the process.
If you need any further assistance, feel free to reach out!
Best wishes,
Mary and the LoveCrafts Team
Very good resolving issue in a prompt…
Very good resolving issue in a prompt and friendly way.
20 February 2025
Unprompted review
Reply from LoveCrafts
Hello Patricia,
Thank you for your kind words! We're so glad we could assist you promptly and in a friendly way. If you ever need anything else, we're always happy to help!
Best wishes,
Julie and the LoveCrafts Team
Good value and excellent customer …
Good value and excellent customer service. A straightforward free returns service. Have used LoveCrafts for many years and always go back to them for knitting and sewing products. Quick delivery. Miss the lovely organza bags the wool used to come in. Always great when knitting a gift for someone.
26 February 2025
Unprompted review
Reply from LoveCrafts
Hello Caroline,
Thank you so much for your kind words and for being a loyal customer over the years! We're delighted to hear that you've had great experiences with our products and service. We completely understand about the organza bags—they were a lovely touch! While we’ve made some changes with sustainability in mind, we truly appreciate your feedback.
Best wishes,
Julie and the LoveCrafts Team
Out of stock
I use them always but I get very frustrated about how often they're out of stock of popular yarns??? I'm halfway through a baby blanket for my soon to arrive grandson and have been waiting for several weeks for paintbox DK white to finish my project, mum is being induced on 26/2/25, I doubt it'll get finished on time now 🙄 I love the products, but the out of stock is the issue for me hence the 3 stars 🙁
22 January 2025
Unprompted review
Reply from LoveCrafts
Hello Diane,
Thank you for your feedback! I'm sorry for the frustration—our team is working hard with our suppliers and shipping team to speed up the restocking process.
In the meantime, we recommend clicking the "Notify Me When Available" button to receive an update as soon as the new stock arrives. If you'd like, feel free to reach out to us at info@lovecrafts.com—we’d be happy to help find a suitable substitution so you can finish your grandson’s blanket.
Best wishes,
Julie and the LoveCrafts Team
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