Love By Letterbox Reviews 384

If I could give it a 0 star I would. I have used the company twice before a couple of years ago and they were pretty good and rather efficient. Turns out they have become a scam who steal your money. I ordered a paint by numbers for a present and never received it. I sent countless emails, contacted them on social media and even found the company director and contacted him. Nothing. In the end I had to go through the bank to see if they could claim back the money the STOLE. Awful company. DO NOT BUY

I'm really hoping someone can HELP!
Ordered 2 lots of custom paint by numbers totalling just over £90.
This was 3rd January 2023.
I paid through clearpay to make the payments more manageable.

I have not only NOT RECEIVED my items, but have had ZERO communication, despite emailing them once a week.
It's made me feel sick that I've had to keep paying Clearpay every 2 weeks for an item not received, whilst not hearing anything from the actual supplier, and Clearpay are doing nothing to get me a refund. I have opened a dispute but this has done nothing.

£90 is a lot of money to me, and I really need it back, I feel so let down and am unsure who to contact?

Thanks

So annoyed!! I have actually ordered from this company before and was happy with my product (the delivery was a little while but I received it). After having a good experience before and not looked at these reviews, I ordered something again on the 8th January and I still haven't received it! I've sent 3 messages now, all with no reply. I'm so frustrated and it's alot of money to lose to these scammers! Has anyone successfully got their moneyback?

Avoid this company I ordered a Chrystal ball with my great grandson’s photo etched in and after waiting a long time and sending emails and being told not to ask again it arrived and it’s awful nothing like their pictures of it you can hardly make out the picture never again!!

My boyfriend just ordered me a rose bear as a surprise and it didn’t come!
Ordered on the 9th November and it’s the 23rd November

I ordered a custom diamond painting BEFORE I read the reviews. The company are extremely poor on communications, I didn’t get an email to confirm the order or an order number, I panicked and completed their contact form TWICE Without any replies. BUT I have to say exactly 14 days after I placed the order the diamond painting turned up as the site had promised . It had square drills as apposed to the round I thought i’d Ordered but we can cope with that.
I think if they could communicate more and update the page on their web site that says there’s a problem dated January this year they could be ok.

Never received the items and have tried contacted them no replies back

*SCAM* do not use this side as I paid for some items last Valentine’s day and still never received my refund as they did not come whatsoever I do not recommend you use this website I’d stick to moonpig

DO NOT USE THIS SITE………paid for goods, not received them. No replies to my 8 emails…..now going through PayPal to get my money back…..they are the pits………

I ordered 10 days before Christmas some ink pens for a client event which was the first week of Jan. It said on the website they would arrive in time. Sadly they didn't, I followed the procedure to start the returns and since then, I am still waiting for them to respond. I keep emailing, there is no phone number so all you can do is use the one email. I am owed back £345!
Isla from Customer Support was very quick to respond and helpful at the beginning but since I asked for a refund I have had nothing.
I am amazed at the poor quality service, there is so much competition out there any company cannot afford to have bad reviews, it's taken 6 months for me to write this as I kept giving them the benefit of the doubt. Who knows if I will ever get my refund.....

I wish I had read these reviews before wasting £35.
I placed an order on 29th April and my item arrived 3 weeks later. I bought this as a gift and I ended up having to buy something else instead and no longer had a use for the gift. After eventually getting a reply to my email, I did everything that was asked for the returns process. My item arrived back to them on 1st June and it’s now 17th June and I have not received a refund and they are ignoring my emails! This was my first purchase from them and I will never order from here again. Please avoid!!

Absolutely shocking customer service. Placed order on 6th of April it’s not 3rd of May and still no item. Eventually replied to my emails (after I asked Clearpay to step in) to say that they had a serge in orders and they will let me know when my order has been dispatched. Days later still nothing so I sent another email asking them to be more specific as I need to know when I can expect my order. Still no response! The occasion that I needed the gift for has now passed and they have my hard earned money and don’t even have the decency to be honest or the courtesy to respond to their customers. Starting to wonder if the whole thing is a scam. AVOID

Item arrived faulty,no response from the company.Emailed them no response.Avoid

Do not use this company ordered a valentines present 10 day ago and the order still hasn’t been dispatched and after trying to get an answer I finally got told it wouldn’t be delivered in time ! Poor customer service wish I had read the reviews before ordering

I would have given a zero but it’s not possible so I will give you a one. Why do such fake companies being left to exist. Surely we can’t be scammed in broad daylight like this and nothing happens as if it’s something normal to do 🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯

Extremeley Disappointed.
I ordered a personalised canvas on the 12th December for a Christmas present and it has still not arrived. I have sent many emails to locate the parcel, to update the tracking or for a refund. The company does not communicate with you and it is extremely disappointing service. I am beginning to think I have got scammed and I should have read the reviews on here before ordering. Love by Letterbox, if you see this then please contact me regarding this issue.

My son ordered a present for me on the 16th Dec and still not arrived and it’s the 6th Jan. tried to contact them but e mail keeps bouncing back and no telephone number. Think they are a scam company making a lot of money taking customers payment with no goods issued. Shocking

Item arrived over a month late after being told 10 days delivery and the item was a 2 part mother/daughter pendant meant to be from my 6 year old little girl who was desperate to get her mum this for Xmas. Only one part was shipped, so we have one half pendent with daughter on it.
Replied to an email I finally received from these cowboys requesting a refund and now my email is undeliverable.
I beg you. Do not buy from these con artists!

Ordered an item on the 19th December, for a Christmas delivery, still haven't received it despite me trying to contact them to find out where it is. The support email address now just bounces back. Can anyone tell me the next step to getting a refund or taking this further?

Ordered my item on the 21st December for a present and havnt recieved it yet its now the 6th January. I emailed a few days ago and today bit iv had no response. I can't access the tracking details they have sent me. I wouldn't shop with them as no quick response from emails and havnt recieved and it and it's been 15 days. I'll probably report it to the ombudsman after iv waited another week