Love Unique Personal Reviews 

Was very satisfied with every purchase I made from here, they delivered exceptional customised gifts

Great company, good communication and high quality products

I wished I'd read the reviews first, please don't make my mistake. I ordered a holiday planner with a 2-3 day delivery estimate. Two weeks later, I was still waiting. They didn't offer any refund or discount and kept saying they are expecting the supplies to be delivered so they can make my order. The entire time I was waiting, the item was still available to order on their website with a next day delivery promise, which was clearly untrue. Don't use this company.

There are a lot of suspicious 5* reviews of this company on trustpilot. The director of this company is called Bradley Jennings, and there are two reviews each from people called Debbie Jennings and Martin Jennings (who don't specify what they have bought and are just giving generic positive feedback). Are these people related to Bradley Jennings, or are the identical surnames just a coincidence? Are they doing Bradley a favour by leaving reviews? Did these people actually buy anything?

There is also a 5* review from 'Joanne Finch', and this review was left during the time when there was a director of the company called Joanne Finch. Perhaps this is another coincidence.

There are numerous other 5* double-reviewers, who don't appear to have bought anything specific but say something generic about what a great company it is. I think trustpilot need to investigate these seemingly bogus reviews, as currently the feedback on this company looks rather suspicious.

Ultimately, the company cancelled my order, and refunded my money. They have challenged my review numerous times, even though it is an accurate description of my experience with this company. I had emails that were ignored by them. They do seem to be spending a lot of time trying to get my review removed. Perhaps if they spent more time working on improving their customer service, their trustpilot feedback would improve too.

From reading the experiences in the other 1* reviews on here, I am glad they cancelled my order because it looks like I had a lucky escape.

In summary, you can't believe the delivery times on the website, and customer services just don't care at all. There are so many companies out there offering similar things, so go there instead.

Very small size, writing is almost invisible and you can't even see what it's saying without squinting. Shocked at the size of these little squares. For the price you oay you'd think they would make them bigger than your palm. They are also very thin and flimsy. Waste of money it's embarrassing to gift something like this I had to order something else.

I bought a Father’s day gift over a week prior (delivery date stated was prior to the day so I did not feel express shipping was warranted), they did not dispatch the item until the Friday (2 days before Father’s day). The item did not arrive until 4 days after Father’s Day and Customer Service were unhelpful. The gift although appreciated, did not have the same effect with it being so late.
If you’re going to purchase something, do it weeks before you need it to ensure its arrival.

I made an order for Fathers Day and didn’t give myself enough time for the delivery.
I was expecting my order to arrive late and accepted my mistake.
On Saturday (day before Fathers Day) I received the gift with a little note included explaining they had noticed this was a Father’s Day gift and fast tracked my order at no extra charge to make sure we had it in time.
I’m sorry but that is above and beyond customer service and I would highly recommend using them.
The gift is great quality and Daddy was over the moon with the personalised tape measure 😊

Ordered a personalised wooden puzzle for my granddaughter's 1st birthday on the back of my daughter ordering another wooden type puzzle. The puzzle arrived with the cellophane wrapping burst in 2 places and the pieces displaced the box was also creased on both sides. Further
more the puzzle was placed upside-down in the box. When I contacted customer services they said they have to burst the cellophane in order to personalise the item. So what they do is order in bulk from elsewhere, burst the item open to personalise then throw it back in the box upside-down and post it. What fantastic personal service. I feel the £30 puzzle is really only fit for the bin. You can buy from John Lewis half the price.

Great, fast communication. Received a lovely quality item very well presented.Good delivery time would highly recommend this company.
Thank you very happy with my purchase.

Excellent product and fast delivery. Ordered late in evening on Thursday and it artived saturday morning. Item is exactly as described and looks like it should. 1st time using this company and will again. Thank you

Ordered the wine gum tree on the 13th, two weeks ago.

Poor customer service.
No email to say it has been dispatched.
No email when asked where the item is.
Very poor.
Won't be using again.

Eta, I finally got an email in the New Year asking if the item had been received.
The outside supplier never sent it, maybe that's why I had no confirmation.
I got a refund.

Customer service.. non existent! I brought a lovely wooden tractor and trailer with wooden animals for my nephew, chose to have it personalised with his name, which actually is also a name on an image shown.
The toy came and the toy itself is lovely and good quality. The personalisation leave a lot to be desired.. there is one letter that looks to have been put on in any old fashion, the others are all in line.. the middle letter way below the rest as if random. I emailed a picture of this and the company came back to say its child like font and that's how it should be.. Everyone I have shown agrees it looks messy and not at all like the images... I will have to explain when i gift the toy that's not ideal. The customer service has blamed me for not inputting in capital letters, no where on the description does this get mentioned.. I asked for a replacement tractor front (where the writing is) not the whole thing but the customer service has been incredibly rude and just blamed everything on the buyer.. I will not be buying again!! Beware, you will be left high and dry unlike many other companies that will go above and beyond for customer satisfaction and repeat business!

** I would like to add the company has tried to have this review removed, but i have proof which Trustpilot have seen and now verified my response.. beware more review are more than likely taken down as if you don't give proof after a number of days they are aut taken down.. not ideal for potential customers!

Easy to order,lovely products,quick delivery despite them having to rely on Royal Mail service. Easy to contact company if I had needed to.

I ordered a birthday present for my Husband last week and after I placed the order, I decided to look at the reviews..... After reading them I thought I had made such a big mistake, parting with £50 and with a company I had never used or even heard of before, BUT I have been pleasantly surprised. My delivery arrived within a few days and the quality seems pretty good to me. He obviously hasn't used it yet but from what I have seen so far, I would order from Love Unique again. A very happy customer.

Ordered for Father’s Day with delivery due the Thurs 15th -Sat 17th. Received an email on Friday 16th, two days before Father’s Day to say there was a stock issue. To be fair they offered me a different item but I didn’t like it. I think it’s poor customer service to leave it so late before contacting the customer. My refund has been received but it was requested Friday and they stopped answering my emails when I said I didn’t want a replacement and it wasn’t late afternoon either then they didn’t start refund process until the Monday. I won’t use them in future.

Reporting my bad experience with this company.First of all, be aware that after you place your order, you don't receive any emails saying that your order has been received, confirming delivery. So you don't know absolutely nothing, and not even if the purchase was made.
I bought a frame for Father's Day with the photo printed, the photo was not centered correctly, which is expected by common sense, that the professional would do it correctly, the photo came inside a heart, with part of the person's head cut off.
The second frame with a typo, instead of count on me, was count on mean.The customer service when you open the complaint, nobody cares about providing a good service, and even says that the problem is mine.
Sad to see that it's another beautiful sales page, but that it doesn't perform a correct customer service.I don't recommend.

Order a special gift for my daughter for Easter paid £8 for express delivery was due yesterday the 6th April still no delivery. Sent the company several message’s and no reply. What an absolute disgrace of a company and rubbish customer service. Take the money no problem but don’t want to give you the item.

Worst company I have ever ordered from. Order not despatched on time therefore arrived too late so could not be used. Personalised so they refused to refund. No customer service whatsoever, wouldn’t acknowledge fault in any way then agreed to offer a refund for delivery charges so in effect admitting blame. They even lied about when they despatched the item and tried to blame the courier who I know was not in any way at fault. No idea how this company is still in business. I note many people have experienced the same issues so please read reviews before ordering -I wish I had. Still no refund received and never will be as they just stop replying to emails and won’t give out a contact number despite requests

In response to your reply below: I don’t care about the postage costs, I wanted a refund on principal that I ordered from you a week prior to valentines by Royal Mail 48. You said it would be delivered Friday-Monday. It came mid way through Tuesday because I chased you as I hadn’t had a despatch email. So please don’t justify yourselves saying you upgraded my delivery. You had no choice as you left it too late to arrive by Royal Mail 48

You emailed me on Saturday saying it was despatched

If you check your email thread you then emailed me on Monday saying it had been despatched on Monday

There are so many poor issues on your behalf. As if an order I have to prepare myself is acceptable to arrive half way through valentines-as I’ve mentioned countless times it went unused. You continue to again reply via email only instead of a conversation with your customer

I am being completely honest when I say I have never in my life had such poor customer service from a company and I wouldn’t hesitate in sharing my experience with others due to the pure dissatisfaction I feel -quite rightly so

As usual always pleased with the purchases I made from love unique

I have always found this company very helpful when looking for personalised items. Their customer service is excellent and they’ve always answered any communication quickly and efficiently. I would highly recommend this company.