LOULOU Reviews 41

I strongly advise against purchasing from this company. In my experience, it operates in a highly misleading way and raises serious concerns about being a scam.

Every item on the website is listed as “on sale,” which they use to justify a strict no-refund policy. This effectively means nothing is refundable, a practice that feels intentionally deceptive and is not made sufficiently clear to customers.

I ordered a dress, and when it finally arrived, it was completely different from what had been advertised. The fabric was extremely poor quality—more like paper than clothing—and the size and pattern did not match the product images. It appeared cheaply made, with a poorly printed design.

When I contacted the company to request a refund for what was clearly a misrepresented item, I was repeatedly told that sale items are non-refundable. This circles back to the issue that everything on the site is permanently “on sale,” making their policy misleading at best.

I also located the original source of the advertised dress online and provided both that evidence and photos of the item I received. Despite this, my concerns were dismissed, and I was refused a refund. The only resolution offered was store credit, which I declined.

As a result, I am now pursuing a chargeback through my bank.

To make matters worse, the company attributed the discrepancies to factors such as body type, lighting, and fabric appearance. I found this response both unacceptable and offensive, particularly as the product descriptions fail to clearly state fabric details—something that would help set accurate expectations.

Overall, this has been a frustrating and disappointing experience. I would strongly encourage others to avoid the stress, expense, and disappointment of dealing with this company.

Do not order from this company. Poor quality dresses, arrive extremely late and don’t want to refund. They say the shipping cost at £50 to return.

If I could give 0 stars I would, this is an absolute SCAM of a fashion company. Stay far away as possible. I really wish I read reviews before ordering, I panicked ordered on a Monday as I needed a black dress for the weekend. They state 3-5 days delivery. When I emailed to chase the order after 5days it had not even been dispatched. I emailed to cancel the entire order, but the would not allow it and would not refund my money even though nothing had been dispatched. A week later the items were dispatched and I have still not received them. I advised I would be returning all the dresses as I no longer require them, however I still do not have them to return. The company need reporting to trading standards or watchdog as it’s a SCAM!

Ordered a dress looks nothing like the picture size wayyy off took ages to come and had no communication at all during the process emailed them to ask what was going on then got a order confirmation email and then the dress came later that day. £70 is ridiculous for what turned up. DONT ORDER FROM HERE!!!!!! Also trying to get a refund and they refuse refund as it was an item on sale even tho every item is on sale! SCAM

Do not buy from this company

THE WORST EXPERIENCE.

1 Star – Avoid

If I could give zero stars, I would.

The dresses I received looked nothing like the photos advertised. The fabric was dull and flat, there were loose threads, and the overall quality was extremely poor. The bow detail was attached with a basic safety pin and did not sit or function as shown in the product images.

After researching further, I found that the product photos closely resemble images used by another retailer. However, the items I received did not match those images in quality or structure, which raised serious concerns about the accuracy of the advertising.

Although the website clearly displays a 30-day money-back guarantee on all items (including sale items), I was refused a full refund and instead offered escalating partial refunds (10%, 20%, 25%, then 30%) or store credit only.

I had to escalate the matter further to recover my money. I would urge others to do the same!

I would not order from this company again.

Absolutely awful. Do not order from this company. Very late delivery even though I paid for next day. Quality of clothing was terrible. Wasn’t able to return anything, was offered 20% partial refund and when I said yes was then told this was no longer available. Please don’t order from here and loose your money/ receive terrible clothing.

The company is a scam. I didn’t receive any order confirmation or updates although they had my contact information. Delivery says 5 days yet took 2 weeks. Then when the dress came it was awful quality and looked nothing like how it was advertised on their website. They take pictures from other websites who make the dresses that way and advertise it as their own when their products are nothing like it. They refused to let me send the dress back for a refund as they were apparently only “minor issues” and only offered me a 35% refund. Poor communication they just ended up copying and pasting their replies after a few emails. Disgusting company.

DO NOT BUY FROM THIS COMPANY! I purchased some dresses for a wedding and for new year. Upon ordering it said delivery was 5 days. They took 3 weeks. My items were not delivered within the specified timeframe. As a result of this delay, the items were no longer required for the event for which they were purchased.
I contacted the seller on two separate occasions to request an update on the delivery. On both occasions, I was informed that they were unable to confirm when the order would be delivered. At that time, the order had not yet been dispatched, and I formally requested to cancel it. The seller refused my cancellation request and advised that I must wait for the order to arrive before the matter could be addressed.
The order was eventually delivered almost three weeks later. Upon receipt, I contacted the seller to request instructions for returning the items. I was then informed that the items were non-returnable because they were allegedly purchased during a sale period.
I would like to clarify that at the time of purchase, all items on the seller’s website were listed as “on sale” due to Christmas promotional offers. This suggests that the seller is using the “sale item” designation as a blanket reason to deny returns, regardless of circumstances.
My request was simply to return the items and receive a full refund.
I was happy to pay for the return postage myself and this was still refused. I will never buy from this company again!

Quick delivery is the only positive thing I can say. Appalling quality dress. Don’t waste your money.

scam , says returnable , but wont refund, terrible quality and sizing

I ordered a dress from Loulou in July 2025, expecting a premium-quality product for my daughter’s christening on August 31st. Unfortunately, the dress arrived with multiple visible defects — a crooked zipper, asymmetric seams, poorly attached decorative stones, and unfinished edges. It was completely unwearable for such an important event.

I immediately contacted the brand, returned the dress, sent detailed photos and filed several complaints requesting a refund. Despite numerous follow-ups and promises, I have still not received my money back to this day.

For a brand that claims to be luxury or premium, this entire experience is absolutely outrageous. I will pursue every possible legal avenue to get my refund, because this was a €1000+ dress and the way this situation has been handled is completely unacceptable.

Horrendous company. Ordered nearly a month ago and still not got my items. Getting sent an email every other day with different information it’s either a scam or they’re just so bad at delivering

DO NOT ORDER
They will use every trick in the book to not refund items you have ordered!
Mine took over 2 weeks to arrive, my event had been and gone so tried to cancel the order, was told in transit wait until delivered!
Emailed for a return was told I Purchased the dresses in the sale window MY DRESSES WERE FULL PRICE - apart from a 15% welcome discount, and they use this not to refund your items !
Please do not get conned and be out of pocket !
Also dresses arrived wet, but it’s not their fault !!
Neither is it mine, but offered a 10% Refund on £90 order SHOCKING

The dress was nothing like the photo advertised and when I asked for a refund they said it's a sale item and cannot be refunded when everything on there website is reduced

Ordered a size 14 and the dress they sent must be about a size 18. Its too big and I cant get a refund or exchange. What an absolute joke. £45 down the drain. I am fuming. The quality isn't anything like the picture.

DO NOT BUY FROM THIS COMPANY. I made the mistake and bought a dress from this company and the quality is awful and does not look like the dress on the website. The day it arrived I knew straight away that I would not be keeping it as it is AWFUL. I contacted them straightaway and they said because it was in the sale they will not be refunding me… guess what all the dresses are in the sale so this must be their tactic. I am looking for ways to recoup my money … ABSOLUTELY AWFUL. DO NOT BUY!

I’m just going to write exactly the same as other reviews I’ve now read on trustpilot! Unfortunately didn’t read reviews before ordering. Ordered 2 dresses on 14 jan received on 23rd. Extremely poor quality, threads hanging off & came from China which I didn’t know when odering. Please DO NOT order from this company. It will cost you to return.

Absolutely awful company! Dress arrived with a hole in and in the same bags as items from SHEIN.
I asked to return the dress and was told I could only receive a 10% refund! I said no I wanted all my money back. I’ve had 7 emails promising a refund in days, you guessed it no refund had appeared.
The shop has taken down their instagram page due to poor comments and they block the commenters from filling their new page! Awful shop, they have no intention of refunding me or anyone else. Don’t order from them

I ordered on 29 August 5 sets on an average amount 3000$. Today is 22.02 didn’t recieve neither my order, or a refund. So One star it’s a lot for this scam.