Louilyjewelry Reviews 

217
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning designs and wonderful craftsmanship, noting that the jewelry looks remarkably sparkly, elegant, and of exceptionally high quality. Many people also appreciate the responsive customer support team and the lovely packaging that safely arrives with each online purchase. Some reviewers were not happy with the complicated return process and the high fees associated with sending items back internationally. A few other people also felt that certain products lacked long-term durability, mentioning specific issues like loose stones falling out shortly after wearing or unexpected sizing variations.

What people talk about most

Product

Customers consistently note positive experiences with product, sharing that the jewelry is gorgeous,... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction with the beautiful rings,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the team for being... See more

Order

Users describe ambiguous interactions with order experiences, as many customers praise the effortless online... See more

Return policy

Consumers find return policy to be extremely frustrating, citing high shipping costs to send items back to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the packaging options. If I was going to give as a gift there were different options. On the Needs spectrum: Tracking the package was unclear and when placing the order the projected delivery w... See more

Company replied

Rated 5 out of 5 stars

I place an order on September 23rd. The ring arrived on October 6th with a beautiful box, a lovely gift bag, and a polishing cloth to help keep the ring clean. I am very pleased with my purchase and t... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my three stone radiant cut 5 carat ring with hidden halo! Size fits perfectly, came in a timely manner, looked exactly as presented on the site and even more sparkly than I ever co... See more

Company replied

Rated 5 out of 5 stars

I ordered a 16 stone on January 21st. It arrived via courier February 2nd, with tracking updates every step of the way. The ring is gorgeous, just like ones thousands of dollars more. It came secu... See more

Company replied


Company details

  1. Jewelry Store
  2. also in
  3. Costume Jewelry Shop
  4. Jeweler

Written by the company

Discover women's perfect ring for engagement, wedding, promise, special gifts or daily wear. Affordable price. Distinctive design. 925 Sterling silver, Excellent stone, 100% handcrafted.


Contact info

3.9

Great

TrustScore 4 out of 5

217 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(217)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love love my rings

Love love my rings. They are beautiful!! They are a little big but I knew that they would be. My ring size is 3.75 and the smallest size hit carry is a 4. You did not disappoint that’s for sure.

25 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Ingrid,

Thank you for your lovely feedback! We’re happy to hear you love your rings and appreciate your understanding about sizing. We look forward to serving you again!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

My rings was absolutely beautiful

My rings was absolutely beautiful

21 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Sierra,

Thank you so much for your wonderful feedback! We’re thrilled to hear you love your ring. Your support means a lot to us!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

Beautiful

Prettier than i imagined! Great fit. Good quality! Even better price for the value! Definitely purchasing more items!

12 July 2025
Unprompted review
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Reply from Louilyjewelry

Dear Shakira,

Thank you for your lovely feedback! We’re so happy to hear your purchase exceeded expectations and that you’re planning to buy more. We appreciate your support!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

It filled my expectations

It filled my expectations

17 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Daniela,

Thank you for your feedback! We’re glad to hear your purchase met your expectations. We appreciate your support!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

Good quality and CS services & Great prices

I took advantage of the buy-2-get-1 promotion and ended up with two beautiful rings—a sapphire ring and a transparent simulated diamond ring—and I couldn’t be happier with both. The sapphire ring looks quite authentic and the simulated diamond is much prettier in person.

I did run into a hiccup with my order—PayPal defaulted to an old shipping address, and I was worried after reading some reviews about slow customer service. Louily responded quickly (in one days) and updated my address in time.

I received my rings in Los Angeles on July 18, 2025, after placing the order on July 4.

Hope this review helps anyone who are considering to buy a simulated diamond ring from Louily.

17 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear JoJo,

Thank you so much for your detailed and positive review! We’re glad you love your rings and that we could quickly resolve the shipping address issue. Your support and feedback mean a lot to us, and we look forward to serving you again!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

My Girlfriend LOVED the ring......

11 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Roman,

Thank you for your wonderful feedback! We’re so happy to hear your girlfriend loved the ring. We appreciate your support!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

I was skeptical because of the low…

I was skeptical because of the low price. However, when I received my rings, they were as described and as beautiful as the picture showed. Also the packaging was amazing. Recommend!

12 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Customer,

Thank you for your lovely feedback! We’re happy to hear your rings met your expectations and that you enjoyed the packaging. We appreciate your recommendation and support!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

Beautiful

The rings are beautiful with an attention getting sparkle & style. The ordering process & delivery were both quick & easy. My ring size is between 4.5-5.0. I ordered a size 5 in all my rings because I was fearful that a 4.5 wouldn’t go over my knuckle or would be too tight since I would be wearing a total of 4 rings/thin bands. I wish I could’ve gotten at least one ring (the solitaire especially) of the set in a smaller size to decrease the spinning on my finger otherwise they are perfect.

10 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Bigbozley12,

Thank you for your thoughtful feedback! We’re glad to hear you love the sparkle and style of your rings and that ordering was easy. We appreciate your note about sizing and will share it with our team as we work to improve our options.

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

I got my product on time and I love my…

I got my product on time and I love my ring it's beautiful I can't stop looking at it it's showing it's sparkle

7 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Christine,

Thank you so much for your lovely feedback! We’re thrilled to hear you love your beautiful, sparkly ring and that it arrived on time. We appreciate your support!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

The ring is absolutely gorgeous 😍

9 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Mme Janah,

Thank you so much for your wonderful feedback! We’re delighted to hear you find your ring absolutely gorgeous. Your support means a lot to us!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

Excellent customer service

Very good customer service; I received answer to all my questions very swiftly. The rings are beautiful, I now have 4 of them and I really appreciate their shipping and notification process as well.

4 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Customer,

Thank you for your wonderful feedback! We’re happy to hear you appreciate our customer service, shipping, and notification process. We’re thrilled you love your rings and look forward to serving you again!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

Beautiful Set

Beautiful and looks exactly as pictured. Bought this because my actual wedding band and engagement ring don’t fit my postpartum finger. This set is similar to my real one and looks great. Will use it for travel, as well.

2 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Briana,

Thank you for your lovely feedback! We’re glad to hear the set looks beautiful and works perfectly for your needs. We appreciate your support and hope you enjoy wearing it for travel!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

The ring is better quality than I…

The ring is better quality than I expected!

2 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Kimberly,

Thank you for your wonderful feedback! We’re thrilled to hear your ring exceeded your expectations. We appreciate your support!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

I ordered a 3 carat green pariba…

I ordered a 3 carat green pariba tourmaline and it’s gorgeous! The color is a little off but I’m absolutely in love with it!!!! It took a little over 10 days to get but totally worth it! Wish I’d done the BOGO but I’ll definitely be buying again! Thank you so much 😊!

2 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Jodie,

Thank you for your lovely feedback! We’re happy to hear you love your green pariba tourmaline and that it was worth the wait. We look forward to helping you with your next purchase—and the BOGO deal!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

The ring is beautiful

The ring is beautiful. I lost a ring very similar and I was heartbroken. So happy to find this website. I would recommend this company.

1 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Clare,
Thank you for your kind words! We’re so glad you found a beautiful replacement ring and appreciate your recommendation. Your support means a lot to us!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

Beautiful design … looks just like the…

Beautiful design … looks just like the advertisement.

1 July 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Kristin ,

Thank you for your wonderful feedback! We’re glad to hear the design looks just like the advertisement. We appreciate your support!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

Beautiful ring

Beautiful ring, arrived quickly!

26 June 2025
Unprompted review
Louilyjewelry logo

Reply from Louilyjewelry

Dear Kristin,

Thank you for your wonderful feedback! We’re glad to hear the ring met your expectations. We appreciate your support!

Best Regards,
Louily Jewelry Customer Service Team

Rated 5 out of 5 stars

Love shopping here

I've purchased jewelry from them a few times now, and the quality has always been great. People compliment my rings all of the time. My most recent purchase unfortunately has a shipping issue, and when I reached out to Louily, they sent me a new one right away.

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Do Not Trust this seller

I bought rings on buy one get one free offer. Wheb the rings arrived the rings looked so cheap and the stones did not match the description I messaged the seller for refund I was told to send them. Back to China at my own expense which cost me £28 tracked and signed for Still Waiting for the refund I have provided tracking number with royal mail RN729088895GB.
They tried to offer me a partial. Refund of $38 dollars when the ring cost $148
NO REFUND AS YET AND SELLER DOES NOT RESPOND TO MESSAGES
DO NOT TRUST THIS SELLER
I would. Give this seller 0 rating

4 June 2025
Unprompted review
Rated 5 out of 5 stars

I’ve purchased from this place a couple…

I’ve purchased from this place a couple of times now, and every experience has been fantastic. Most recently, I bought a travel ring because I prefer not to travel with my actual wedding ring — and I’m so impressed once again! The quality is outstanding. The ring is incredibly shiny and sparkly, with a beautiful diamond look that catches the light perfectly. It honestly looks and feels like a much more expensive piece.

Their prices are very reasonable for the quality you get, and the customer service has always been top-notch — friendly, responsive, and helpful. The packaging is also lovely and secure, which makes the whole experience feel extra special. I’ll definitely continue coming back for more pieces!

4 June 2025
Unprompted review

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