Lottoland Reviews 

5,981
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 358 reviews, most reviewers were unhappy with their experience overall. Many customers found the website to be problematic, with some reporting issues where deposits were taken but not credited, or accounts were closed after winning. Reviewers also frequently encountered unhelpful and unresponsive customer service, experiencing long delays in email replies and difficulty getting direct answers to their queries. A significant number of people reported not receiving their withdrawals, facing considerable delays, or having their winnings withheld, often due to complex verification processes or account closures. Conversely, a small portion of people experienced quick withdrawals and found customer service helpful. Some reviewers also appreciated the website's stable games.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment, with many reviewers reporting significant... See more

Website

Users describe negative interactions with the website, with many reviewers calling it unreliable and advising... See more

Customer service

People report negative experiences with customer service, often describing it as useless, slow, and... See more

Response time

Customers had negative experiences with response times, frequently reporting slow verification processes,... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting that the company makes it difficult... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been playing Bonanza on Lottoland for years. Play about 3 times a week. Last few months never had a decent win always lost my money. Nothing like it use to be.Lottoland were my first choice but sadly... See more

Company replied

Rated 2 out of 5 stars

Use to be very happy with Lottoland in fact remember saying on Trustpilot it was a good site. I play on 2 other sites from time to time. My game is Bonanza which use to provide a acceptable number of... See more

Company replied

Rated 3 out of 5 stars

My first time ever using this site made few deposits and got a £140 win withdrew £120 I'm used to fast pay casino. Withdrawal made 05/05/2026 and this morning I had to send bank statements and a manua... See more

Company replied

Rated 3 out of 5 stars

The slots are fun reasonable prizes, biggest problem is the slowness in whch payouts are made. I've got use to the payout not being instant but up until now they have been in by midday the next day... See more

Company replied


Company details

  1. Lottery Vendor
  2. Online Casino or Bookmaker

Information provided by various external sources

At Lottoland, you can bet on the outcome of the biggest and best lotto draws the world has to offer.


Contact info

2.2

Poor

TrustScore 2 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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2.2

All reviews

(5,981)

366 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud and most crupt side don’t waste…

Fraud and most crupt side don’t waste money here nobody win here even if win you have to struggle for withdrawals see people comments.I am using this site since last two months only and every time I vame to play here I loose only on Roulette and dead sure magnet working here and They keep saying RNG bla bla but in reality they cheat and make money.I can’t swear on this platform otherwise I could write worst one.

20 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Daljit, I’m really sorry to hear you feel this way, that was never our intention. I understand your frustration regarding the games and bonuses. All our games come from certified providers and are regularly tested for fairness, so we take concerns like yours very seriously. While I can’t discuss specific account details here, please contact our official support channels, and we’ll make sure your concerns are reviewed thoroughly.

Rated 1 out of 5 stars

Cowboys

Absolute disgrace placed an inplay football bet £200 double and it won on the 16/3/26 the bet was settled as won but no payment made to my account balance..contacted support chat and was told they couldn't see the bet on my account but then changed there mind and said yes they could see the winning bet and it wasn't settled on they're end this was the following day17/3/26 so after emailing there support and no answer still we are on the 18/3/26 and still no funds contacted chat again to be told it's a third party that settles bets so 2 days on and my winning bet has still not payed out absolute crooks 20 plus years of betting and I've never came across this next step will be IBAS

16 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Andrew, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

STAY AWAY THIEVES.....My neice

STAY AWAY THIEVES.....My neice, signed up added £35. Then they closed her account. Shes sent all the proofs they have asked for and still nothing. Vile company. also their replies to reviews are generic. Should be ashamed

14 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Julie , thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.

Rated 3 out of 5 stars

Waiting for withdrawal... (update received payment)

After withdrawing my money on Monday and then checking the reviews, I am quite skeptical to what will happen, there is mixed reviews but that could be down to personal circumstances, my deposit is all above board, my bank etc... 3k I have withdrawn. It's now Tuesday, still no money and now received an email asking for loads of documents (as per other reviews).
Compared to other websites, this is not as straightforward and actually leaves for a bad experience. General checks are understandable, but my account is self verified and these are abit excessive.
1* for now... will increase review score when I receive my withdrawal and update accordingly.

*Update* Tuesday evening: All documents now submitted promptly—awaiting verification and withdrawal processing.

*update* Wednesday - proof of payment (transaction proof) declined... screenshot not acceptable. This is not statemented yet on my bank so had to request an interim statement and in the mean time sent a pdf download of transactions. Hopefully this is accepted.. this is ridiculous considering they accepted the money, proof its my bank provided and they all talley up. Crazy! Let's see what happens tomorrow...

*update* Friday - Yesterday documents declined as document not got branding etc of bank. Today I have got a statement and submitted this which fully complies with everything they have asked for and shows transactions for my deposits.
Let's see what comes back from this...

*update* Saturday - email thanking me for providing document - escalated to specialised department for verification.

*update* Monday- documents verified and payment processed. 2 - 5 business days. Awaiting payment...

*update* wednesday.. payment received! Upgraded to 3* vice 1* - however, the drawn out process for verification and unprofessional feel to live chat let's this site down. Will not be using again.

16 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Steve, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.

Rated 1 out of 5 stars

Third and final review of this site as…

Third and final review of this site as I will be cutting my losses and closing my account. Absolutely horrible, just steals your money with very little or no return, deposit after deposit just swallowed up. If you're lucky enough to hit a bonus don't expect anything but pittance. Do youself a favour and keep your money in your bank and stay away from this site.

13 March 2026
Unprompted review
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Reply from Lottoland

Hi Andy, I’m really sorry to hear you feel this way, that was never our intention. I understand your frustration with deposits and bonuses. All our games come from certified providers and are regularly tested for fairness, but gambling always carries risk and sometimes things don’t go our way. While I can’t discuss specific account details here, please contact us by email or through our official support channels, and we’ll be happy to review your experience and help clarify the situation.

Rated 1 out of 5 stars

They are 110% a scam of a casino yes…

They are 110% a scam of a casino yes all the slots are fixed they offer the worse deposit bonuses ive ever seen. Like other poor victims have found out all there slots do not pay the correct RTP. there games crash all the time.. I don't think they will be around much longer there going under thats why they are scamming there remaining customers... They are scummy Thief's steer clear

13 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Daccy, I’m really sorry to hear you feel this way, that was never our intention. I understand your frustration regarding the games and bonuses. All our games come from certified providers and are regularly tested for fairness, so we take concerns like yours very seriously. While I can’t discuss specific account details here, please contact our official support channels, and we’ll make sure your concerns are reviewed thoroughly.

Rated 1 out of 5 stars

Avoid

In the beginning, it gives you a few smaller wins just to get you hooked. Then it puts you into a losing streak so bad, you won't believe it! There are games where I’ve done over 500 spins without a single bonus. Now, 25-30 spins without any win are common, followed by a bonus game that only pays out 15x. Avoid this scam casino!

11 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Ferenc, thanks for your review. I’m sorry that your experience wasn’t what you hoped for. Gambling always carries risk and sometimes things don’t go our way. If you wish, we can check together whether there’s been any issue on our side or the games — please reach out our official support and I’ll help you raise a review of your recent sessions.

Rated 1 out of 5 stars

Never let me use free bets that I…

Never let me use free bets that I suppose to get , unfair scam bookie

10 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Piotr, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 5 out of 5 stars

Didn't realise I had not been paid…

Didn't realise I had not been paid email went to junk. Have sent bank statements i hope they are honest. 1 star till I get paid its over 1000
Update been paid promptly after submitting documents

10 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi James, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. I see you spoke with Alex on 12.03.26. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.

Rated 1 out of 5 stars

Ive been waiting for 2 weeks for my…

Ive been waiting for 2 weeks for my entitled winnings and still no payment. Ive sent them proofs what they have asked for 4 times via email And no response after my follow up emails and ive even followed and reported on the chat portal and no response. I genuinely believe I've been scammed and I will now report lottoland to the gambling commission.
EDIT - I've sent you everything you have asked for 4 times in the last 7 days and nothing which makes me believe you are a scammer and not trustworthy

24 February 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi there, thanks for your review. I’m really sorry to hear how frustrating this situation has been for you, especially while waiting for your withdrawal.

I’ve checked your case and can see that our team previously contacted you to advise that some required documents are still missing. These documents are needed before we can proceed with the verification and payment process. As a company licensed in the UK, we’re required to follow strict regulatory rules set by gambling authorities, which means we must keep certain verification documents on file to ensure player security and maintain a safe gaming environment.

As soon as the outstanding documents are received and verified, our team will be able to continue with the review of your withdrawal. If you’re unsure which documents are still required, please contact us again via email or Live Chat and our support team will gladly guide you through the process so we can resolve this for you as quickly as possible.

Rated 1 out of 5 stars

Avoid these robbers.Games are rigged &…

Avoid these robbers.Games are rigged & do not follow rtp protocol as should.Have now reported these to gambling commission as I have played same games aporox same spins & money which pay out better on other sites.So dont reply saying your games follow guidelines as clearly dont when see other bad reviews.We see on the gambling commission report once investigate this shambles & hoping get big fine or shut down.
Stay well clear & use proper high st bookies that have online casinos.

7 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Michael, thanks for taking the time to leave your review. I’m really sorry to hear you feel this way, that was never our intention. Please know that all our games come from certified providers and are regularly tested for fairness. While we can’t discuss account-specific details publicly, you’re very welcome to contact our official support if you’d like us to check your game logs or review your sessions, and we’ll make sure your concerns are looked at carefully.

Rated 5 out of 5 stars

Nenew nivě help thank u

Nenew nivě help thank u

6 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Vlado, thanks for your review! Your feedback means a lot to us, and we’re always here if you need any further assistance. Thanks again and best of luck!

Rated 5 out of 5 stars

Always professional great people

1 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Marcin, thanks so much for your kind review! We’re really glad to hear you’ve had a positive experience with our team. Providing professional and friendly support is very important to us, so it’s great to know that came across. We truly appreciate your support and wish you the best of luck!

Rated 1 out of 5 stars

Still waiting on a refund from this…

Still waiting on a refund from this awful, scamming site, signed up with them thinking my gamstop was up, successfully signed up, started playing for about a couple weeks, over a £1000 I deposited and had one small win then I went to log in one day to say I'm suspended! Has anyone got any ideas about wat I can do about this pls!

10 December 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Lance, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

Absolutely appalling customer service

Absolutely appalling customer service. 7 days asking for address verification 7 days of giving it to an agent yet still not allowed my withdrawal I requested 8 days ago. No warning on my account that address verification was needed. 72 hours is the only response I keep getting told yet double that has passed

1 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Amanda, Thank you for your review. I’m really sorry to hear how frustrating this has been, especially when you’re waiting on a withdrawal.

In some cases, additional verification is required before withdrawals can be processed as part of our standard security checks. I understand that the timeframe you’ve experienced feels longer than expected.

We can’t discuss account-specific details here, but please contact us again via our official channels and we’ll ensure your case is reviewed and escalated as quickly as possible.

Rated 3 out of 5 stars

Decent enough site apart from slowness of payouts.

The slots are fun reasonable prizes, biggest problem is the slowness in whch payouts are made.
I've got use to the payout not being instant but up until now they have been in by midday the next day.
However it has now been 3 days and nothing. When I interacted with their AI it states it can be up to 5 days! Other sites payout instant.
Lottoland take out instant, please start paying back instant!!

2 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Joe, thanks for your review.

I’m really glad to hear you’re enjoying the slots and prizes, but I’m sorry to hear you’re disappointed with the payout time. We always do our best to process withdrawals as quickly as possible. However, the time it takes for the funds to reach you can vary depending on the payment method and your bank’s processing times.

If your withdrawal has been pending longer than expected, please contact us through our official support channels and we’ll be happy to check it for you.

Rated 1 out of 5 stars

Stay well away people very bad company

Stay well away people very bad company
Let me deposit £28k over a year no safety gambling nothing said shocking site
Look at there reply stay away people con artists and no care for anyone

1 January 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Luke, thanks for your review. I’m sorry to hear you’re disappointed with your experience. We always aim to provide support and guidance to all our players, and responsible gambling measures are in place as part of our standard procedures.

If you have any specific concerns about your account or activity, please contact us through our official support channels and we’ll be happy to review your case.

Rated 1 out of 5 stars

Absolutely shocking site

Absolutely shocking site
£180 deposit £30 dead spins and 50p line pays and Eventually got a bonus won £8!!!!
Not happy very bad rtp they on the take take like most the sites now.
Been having a gamble for years now and this was good now it's turned bad just like the others,I recommend to save your money dont use these scammers!!!!

1 March 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi John, thanks for taking the time to leave your review. I’m really sorry to hear you feel this way, that was never our intention. Please know that all our games come from certified providers and are regularly tested for fairness. While we can’t discuss account-specific details publicly, you’re very welcome to contact our official support if you’d like us to check your game logs or review your sessions, and we’ll make sure your concern is looked at carefully.

Rated 1 out of 5 stars

Avoid - really recommend playing elsewhere.

We all know the script, gamble, expect to take a loss, but this beyond a joke.
Slots are heavily capped. All games follow the same pattern, small win, not enough to make you want to cash out, but enough to keep playing, then nothing but losses. The scatters rarely trigger and when they do the pay outs are small or nothing.
If you are playing slots go to another website and at least you may get some more enjoyment out of it.
Im sure the standard response will consist of RTP's and supplied by reputable games companies, but its BS. Having played across multiple different websites this is by a far and wide the worst website to play slots on.

27 February 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi, I’m sorry to hear you feel this way, that was never our intention. I understand your frustration and would like to clarify that all our games are from certified providers and operate under strict regulatory standards.
While we can’t discuss specific account details publicly, please contact our official support channels directly. I’ll ensure someone reviews your feedback and looks into any concerns you may have.

Rated 5 out of 5 stars

Very helpful support staff when all the…

Very helpful support staff when all the issues happen

27 February 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Mitch, thanks for your kind feedback! We’re so glad our support team was able to assist you. Your satisfaction means a lot to us!

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