Lottie Reviews 1,233

Excellent service, would recommend. Very informative and dealt with compassion. Many useful resources and information provided in a timely fashion with the option to continue to use the service for additional needs and information over time.

My meeting was scheduled on the same day and my rep was helpful and had access to local information. She understood the pressures of elder care and was concerned for me as well. I received good advice and information about services that I didn’t even know about. Very pleased with this first contact.

Exceptionally helpful, friendly, efficient service

Eva helped my Mum and I with searching through care options for my Nan during a very trying time where we kept hitting dead ends within the local social service system. She was very knowledgeable and empathetic towards the situation and had many good ideas on how to ensure we could help get Nan out of being "stuck in the system".

Eva always communicated promptly and clearly to both myself and my Mum individually and on group calls throughout the process.

Nan unfortunately passed away a couple of months later but due to Eva and the team, we were able to explore different options before getting her home and comfortable where she was able to pass away peacefully and with dignity, which meant a lot to us all.

I found a carer very easy and she suits my needs . Thanks very much

Provided useful information as part of my care service search..

Klara was incredibly knowledgeable, kind and empathetic during what was a very worrying time for our family. She provided all the information and more to help navigate through a subject that I had very little experience of and followed up throughout. I would highly recommend Lottie to other colleagues and friends. Thank you for your understanding and compassion.

Lottie:- above all, she was kind. Also caring, considerate, patient (very),and understanding of my old fashioned abilities. I have never well managed modern technology and she immediately understood this. I was impressed, grateful. Gosh she was patient with me. An huge thank you.

Really polite conversation with Eva, very helpful in helping me to sort out what I need, would recommend this service to anyone needing help with care homes and advice

Eva did a great job of listening, asking clarifying questions, and then giving the right advice. She promptly followed up with a very helpful email and useful documents. Whilst my specific query is not over (just the start of a journey) this gives me great confidence in the support & advice available as I navigate elderly care processes.

Very friendly staff, lovely spacious communal area,nice a clean.

Eva was super helpful and an extremely lovely person

Just spoke to Hannah from Lottie the group that advised you on care. Such a helpful phone call - has advised me on funding issues and cleared up some of the incorrect information I’ve been given by others. So so helpful. I so glad I came across Lottie, has helped me shortlist good care providers and I can also go back to them for advice on what is a minefield of stuff to find out about arranging care for my dad. What a brilliant organisation. Thank you

I am very happy with the help and support I received from Eva

Very easy system, I visited the next day and we are hoping to move my mother in law there asap. Trudi and Sarah took time to discuss everything I needed to ask and explained everything thoroughly. The whole experience was the best I could have asked for.

Valuable to talk to Klara about a whole range of support with her commitment to follow up with active steps.

I had a great experience with this service. Everything was explained clearly and in a very informative way, which made the whole process easy to understand. The advisor was knowledgeable, and very helpful throughout. I really appreciated the time she took to answer my questions and make sure I felt confident. Highly recommended!

Advisor Klara was friendly, understanding and easy to talk to. She listened well and sent me helpful information about funding for respite care, which included a section on funding in Scotland, where funding provision is different from England.

A slight negative was that I found getting to the information on provision in Scotland online required some patience and perseverance, as, when I clicked that link, another window would appear over it asking for my needs all over again. It took a few minutes to work out how to uncover the information I was interested in.

Overall a positive experience.

Care & consideration at the perfect time.

I got in contact and i got a call back from Eva who could not have been more helpful and explaining the correct steps to move forward in getting my Dad in a suitable care home. And offering any help I need and any questions we may have. Highly Recommend them thanks.