Lottie Reviews 1,248

Good for articles & signposting on a topic that is a minefield!

This is the best service out there so informative about all the help you can get, things no one else tells you, signposted everything for me so I knew where to go and who to talk to and very friendly and supportive, cant thank them enough for all the help 😊

Klara was incredibly helpful and thorough. I feel so much more informed as to the care options I have available for my Mum and a good understanding re the attendance allowance which she is eligible for. She also gave me advice on my mother-in-law's options and funding/adaptations too. I would definitely recommend.

It was really good to know there was someone on your team you could call on to support you when needed. We were provided with a comprehensive list of resources and just knowing there was someone who could organise things for you if required took a weight of our minds.

We had a brilliant experience with the Lottie team. We sought their advice to help us arrange respite care for an elderly relative. We were completely clueless where to start but Klara listened to us to understand what our relative needed. She is very knowledgeable and provided options and lots of additional useful information. She worked with us at our pace and followed up with several care homes, to arrange visits. Klara has taken care of all of the logistics so that we can focus on choosing the most suitable care for our relative. I am so pleased that my employer offered help from the Lottie team as part of the company benefits. We have felt very looked after during the whole process.

Klara at Lottie was so very nice and helpful. She was easy to talk to and extremely empathetic. I felt listened to and acknowledged. It's a wonderful service. Thank you.

The ladies I spoke to at Lottie were extremely friendly and caring. Unfortunately to this time my needs were changing and I didn't take them up on their help. I will definitely be contacting them again for their assistance, I think they could really be of help.

Easy to use, with follow up interactions

It was quick to find homes even if they were out of the price range.

Great for searching for retirement homes. There are different ways of searching.

Such a fabulous service. Really comprehensive and helpful - I feel a lot more empowered now to make the right choice. Klara was very knowledgeable and helpful!

Received useful information and was given call backs when they said. Very helpful.

We were looking for help to find a suitable care home for a respite stay for our 94 year old Mum. Without help from Lottie advisers we wouldn't have a clear idea of where to start. Information was presented clearly, with everything needed in the one place. Using the list sent to us we visited the homes and found a perfect match. Mum was very well looked in very friendly, comfortable, bright surroundings. We wouldn't be where we are with Mum's care without Lottie's initial guidance. Thank you very much.

The lady I spoke to was very pleasant and helpful. She also sent information for me to look at and get some idea of your services.

Klara was very helpful and explained all the questions I ask and told me what I needed to know and is sending me more information about care ,

The care expert I spoke with was very understanding and considerate regarding my care situation and needs for my father. She was very supportive and knowledgeable in terms of weighing up the options and offered to contact Lotties various care partners regarding next steps for my father’s care journey. There was no time pressure and the care agent clearly and concisely answered all my questions. A great first impression of the service and support network provided by Lottie.

Klara, is super helpful, professional and knowledgeable. The questions I asked were answered straight away.

Great listener
Prompt reply
Accurate info

Eva was very helpful in this initial call regarding my dad and step mother.