Lottie London Reviews 116

This has truly been such a nightmare of an experience! I ordered a $38 mystery vault box on Dec 1, 2024. (I am so, so tired of typing that line right there..) Finally on Dec 13, I get a reply from customer service apologizing for the delays and saying I would receive my order before Christmas.
Christmas came and went. Not only had I not received my package by then, but the tracking information on Shop App still showed “Order placed”. My order status was never updated and my product was never shipped to me! I continually reached out to this company via email and socials and their website, and after replying to two of my emails, they stopped replying to me altogether. A few weeks later I went to the website and noticed it has been taken down! But their IG is still up (probably because you don’t have to pay for that like you would a website). I know I have to contact my bank for a refund, but that is such a pain! This whole ordeal has been a huge nightmare! One thing after another, and I never got my order.

Absolutely disgusting I place an order December I have not received anything yet! I have sent several messages and NOTHING! Do not order from this company! Rip off!

I give it o Stars I too have been ripped off by Lottie took my money on December 1s still waiting for my stuff. Contacted three times no response..

Awful company. Ordered a Christmas gift and it was said it had been dispatched, but never arrived. Have emailed multiple times and only received one reply when we approached the CEO on LinkedIn. Has since gone dark despite multiple attempts. Have now demanded a refund. Stay away from this company.

Still waiting for my order from November, contacted them 3 times and still
No response

I give this 1 star because I can’t give zero! I ordered outer banks perfume in November, thinking I’d get it before Christmas. Here it if February and have yet to receive this. I do not plan on getting it, I was taken for my money. Do NOT trust this place!

Scam!! Ordered 2 months ago and never received the product. Contacted them in all ways they allow with no response.

Scammed. Ordered over $200 worth of make up in November 2024. Its one day away from Feb 2025. I have contacted on all platforms and they will not get back to me. When I check order status its not even shipped..... I am so upset. No refund nothing.

Company is a scam. I preordered the obx perfumes and never received them. They took $63 from me and no product. Do not order from them. Tried communicating on all platforms and all I got was ghosted.

Placed an order back in November for my daughter for Xmas & yet to receive my products. Numerous contact with emails/ Facebook & no response.
Very poor customer service- do not order from this company.

If I could give negative stars, I would. I placed and paid for an order in November and now it is late January and I still have not received my order. When I check the site it says “unfilled.” I have contacted Lottie every week since not receiving my order. No one ever contacts me back. I cannot seem to get any information or a refund for my order. DO NOT ORDER FROM LOTTIE LONDON!

I ordered a product as a Christmas gift for my fiancée, which unfortunately got stuck in the black hole of Evri's delivery window, which is always a possibility of happening and not something you can hold the original seller responsible for.
What you can hold them responsible for, however, is literally non-existent customer support, with zero communication after multiple attempts to contact them over the span of two months. Webform asking about ordering a second item while I waited for the first? Ignored. Direct email to their customer service address a month later requesting a refund? Nothing. Notice that a chargeback will be filed if there is not a response to my previous messages? Radio silence.
I'm happy to say my chargeback request has just been granted by my bank after LL did not even respond to them. I would encourage the multitude of other disgruntled customers posting here about missing products or diabolical service to go straight down that route rather than waste further time trying to get blood out of the proverbial stone, citing the feedback on sites like trustpilot as an indicator of how this company handles the money of paying customers.

I placed an order in November for outer banks perfume. My card was charged immediately and I got an email confirming my order. A couple weeks later I got another email saying there was a delay because of a “black Friday rush” according to the shop app, my order is stuck in NJ, but there’s a USPS tracking number that says the order was delivered January 6. USPS confirmed this tracking order is not mine and this is likely fraudulent.

Ordered on preorder 2 x Super Fake Mascaras. Order went through fine and I expected to wait maybe a month tops?

Now 20th Jan, no updates, no mascara, no contact.

Attempted to contact Lottie London via Customer service email, via social media and via their contact form on there website several times and ZERO responce from any bar an automated message asking me to email Customer Service or we will be in touch in 48 hours and they're not.

I'm a repeat customer as this mascara is amazing but I won't be returning again. What an absolute FAIL these guys are. Sure way to destroy a new brand is by having shocking customer service!

Customer Service Manager needs sacking along with Order fulfilment and Communications Manager for a hattrick!

Have used Lottir many times, but something has gone wrong this time. I made an order on 26/11 and have received nothing. I emailed several times and eventually received a reply saying the items would be back in stock 27/12 so would I like to wait or get a refund, as this was only a few days to wait and I had already waited weeks, I decided to wait a little longer - big mistake! I have sent over 10 emails and messages on their site and absolutely nothing, no reply, no update, nothing. This is disgusting service and something needs to be done about this company, how can they get away with this. Will be contacting trading standards

Made an order on 21st November and I’ve never received it. Sent several emails and online enquiry forms but no reply! Absolutely shocking company!

I've previously ordered from Lottie and received good products,I'd had an issue with one product so contacted them and they gave me a 10.00 goodwill credit.Beginning of December 2024 I ordered a mascara, used the credit voucher but had to pay postage.Never received it , have sent numerous emails and even messages on messenger but no response whatsoever.Im presuming the company is in trouble? DO NOT ORDER ANYTHING FROM HERE , YOU WILL NOT RECEIVE IT!

I ordered product on 12/3/24 and it never shipped. My credit card has been charged but I haven't received my items. I've emailed customer service 3 times without a response. This company is a scam...DO NOT ORDER FROM THIS COMPANY!

Placed order at the beginning of December, ‘view order status’ link directs to a page that just says ‘forbidden’, items never received, no refund given, no response to emails or online messages.

So frustrating as I previously had an order arrive and the products were good.

I wish I could rate this company a zero! I ordered the Outer Banks perfume on 11/30/24 and have not received my items. I emailed multiple times with only 1 reply saying they were so busy and nothing. They no longer reply so I am out the product and the money. It was over $100 order.