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See what reviewers are saying

Rated 1 out of 5 stars

I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it woul... See more

Rated 5 out of 5 stars

Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars. Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie w... See more

Company replied

Rated 5 out of 5 stars

What am I supposed to say this clothing firm is unavailable been buying from them for years and not once has anything turned out wrong cheers again

Company replied

Rated 5 out of 5 stars

Ordered an item online, a lady then rang to apologise as it was out of stock. She asked what other jumper we would have instead. We ended up being able to get the jumper our son wanted more than the o... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Independent luxury clothing brand. Founded in Liverpool with a global reach.


Contact info

4.1

Great

TrustScore 4 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor Service

I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it would ship on the 23rd January. It's now the 28th January and still no sign of the hoodie being despatched 🤷🏻‍♀️ £65 spent and no sign of it yet, if it's delayed I would have appreciated an email letting me know.
I think their reply says it's all ⤵️

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Kids new lost tracksuit

Ordered the new kids tracksuit in size 10-11 , it’s a perfect fit , great quality and my son said it’s very comfortable 🫶would 💯recommend.

2 December 2025
Unprompted review
Lost Soles logo

Reply from Lost Soles

Thank you for your review!

Rated 1 out of 5 stars

Ordered with next day delivery…

Ordered with next day delivery Wednesday night, a week later still no delivery, very very poor, will not be using again

26 November 2025
Unprompted review
Lost Soles logo

Reply from Lost Soles

Hi Ian, we only have 2 delivery options - next day delivery or click & collect. Next day delivery is an estimate and can be delayed in busy periods - especially times like Black Friday weekend. You also ordered after the 1pm cut off for next day delivery, this is also stated on the website. You received your order 4 working days late and we did communicate with you on several occasions to keep you updated on delivery and also refunded your postage AND reaffirmed if you weren't happy then to return the item aswell for a refund. Not sure why you would then take the time to go on our Trustpilot page to post a 1 star review when we have done everything possible to resolve this for you.

Rated 3 out of 5 stars

Good product, good price, late delivery

Good product at a good price, but I paid extra for the next working day delivery and didn’t get it when I expected. There was a notice on the product page stating that the product will be shipped on the 14th October so I was expecting it on 15th October. I didn’t get it until 17th.

17 October 2025
Unprompted review
Lost Soles logo

Reply from Lost Soles

Hi Stephen, we do only have 2 delivery options - click & collect or next day delivery. Some items are pre-order when in high demand and dispatch days are estimated but sometimes outside of our control. Sorry your good product at a good price was 2 days later than expected.

Rated 5 out of 5 stars

Excellent service

Excellent service, I didn’t think I would be able to get the limited hoody and it was the only thing my grandson had asked for his birthday, arrived 3 days later , he will be thrilled.

20 September 2025
Unprompted review
Lost Soles logo

Reply from Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Rated 5 out of 5 stars

Always 5 stars

Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars.
Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie was received on the expected date of release.
Highly recommend Lost Soles.

29 August 2025
Unprompted review
Lost Soles logo

Reply from Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Rated 5 out of 5 stars

Great customer service

Ordered a jumper and there was a problem with the delivery and it never arrived through no fault of their own ! Contacted them and they looked into it and sorted it for me straight away. I was able to go and pick one up from the store. Thanks again

28 August 2025
Unprompted review
Lost Soles logo

Reply from Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Rated 5 out of 5 stars

Brilliant t’shirts

Brilliant t’shirts, brilliant guys. I message on Insta and they leave at the till, I have a size issue and they sort. High quality customer personal service, not just brilliant clothes

22 July 2025
Unprompted review
Lost Soles logo

Reply from Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Rated 5 out of 5 stars

If i could give them more stars i would

Been shopping with lost soles for a while and they're still the best about for customer service and clothing quality!. Everytime i've had a query or a question about items they always get back to me and always go out their way to help me. I can't say a bad word about them. If you want qulity then look no further 👍🏻

12 August 2025
Unprompted review
Lost Soles logo

Reply from Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Rated 5 out of 5 stars

Great quality tshirts

Great quality tshirts , ordered 2 different designs online, I returned one in store as was too big and bought another. Quick delivery and great communication.

12 August 2025
Unprompted review
Lost Soles logo

Reply from Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, shorts are nice and fit well, however white top I wore once and after one wash the logo in the middle has faded and doesn't look good now.

16 July 2025
Unprompted review
Lost Soles logo

Reply from Lost Soles

Hi James, we've requested your information from Trustpilot so we can provide you with a replacement.

Rated 1 out of 5 stars

Still waiting for order to be delivered…

Still waiting for order to be delivered over a week later; emailed them and they replied asking what the order was for! Answered telling them what I’d ordered but haven’t heard back from them at all.
Spent £50 and as yet have absolutely nothing to show for it. No number to ring anyone. At a loss.
Very disappointed.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic communication

Fantastic communication, Fantastic product, Fantastic quality. Definitely be back for more! 💯

2 May 2025
Unprompted review
Lost Soles logo

Reply from Lost Soles

Thanks for your feedback!

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