LOST GEN CLUB Reviews 

1,339
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 612 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and their affordable pricing, often noting they appear more expensive than their actual cost. Many are delighted with the wide assortment and accurate online representation. The delivery service is frequently highlighted for its speed and efficient packaging, ensuring orders arrive safely and on time. However, some customers noted dissatisfaction with product quality, describing items as cheap or not matching advertised images. Others found the return process problematic due to high shipping costs, rendering returns impractical.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many appreciating the stylish, well-made, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and quick... See more

Price

People report positive experiences with price, often noting excellent pieces and a good selection of items at... See more

Order

Consumers find the ordering process to be positive, with many expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I discovered you guys through an internet search, I later read the reviews , check out your instagram and Tik Tok before making my purchase. I am thoroughly impressed with all the products I received... See more

Rated 5 out of 5 stars

I tend to be relatively reluctant to buy things based off what I see on Instagram - but I did a little research and was more than pleasantly surprised by Lost Gen Club. The website is extremely easy t... See more

Rated 5 out of 5 stars

Was very happy to receive my order. Professionally boxed with the chain extension inside a nice looking pouch. They definitely care about the products they offer. Can't wait for my second delivery.... See more

Rated 5 out of 5 stars

Not being much of a jewelry person I was looking for high quality without breaking the bank. Lost Gen provided me with all of this and more. I received many compliments from the first wearing. I can't... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,339)

866 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stainless gem necklace purchased.

Great, quick service. The chain is really nice and everything I hope it would be. Also really nicely packaged. Highly recommend a purchase from this company.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

great communication

The company communicated well about my purchase and what was to be expected with shipping. The product looked exactly like it did in the pictures online. Good experience.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

The shipping was fast, and the quality of the product is stunning

8 June 2026
Unprompted review
Rated 5 out of 5 stars

A very lovely necklace

A very lovely necklace, bracelet and a ring. Bought these at 3 for the price of 2. Great buy and excellent delivery. less than a week after my order. Will highly recommend them.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality jewelry

Poor quality jewelry. For returns you have mail it to France. It will cost you more to ship it to France than what you paid for the jewelry. They do not even provide a shipping label.

8 June 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Andy,

Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed with the jewelry and the return process.

We completely understand your frustration, especially when the cost of return shipping feels high compared to the value of the items. While our return policy and return address are clearly outlined on our website, we appreciate that international returns can sometimes be inconvenient.

We also offer a 60-day warranty for manufacturing defects and quality-related issues. If there was a problem with the condition or quality of your item, we’d be more than happy to review it and see how we can help.

At the moment, we haven’t been able to find an order or any previous communication under the name shown on this review. If you could send us a message with your order number or the email address used for your purchase, we’d love the opportunity to look into this further and explore possible solutions with you.

We genuinely appreciate your feedback and hope to have the chance to assist you directly.

Kind regards,
Lost Gen Club Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look