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LOST GEN CLUB Reviews 

1,328
•
TrustScore 4.5 out of 5

4.7

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Evaluating 589 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often noting items look more expensive than their price and feel premium. Many appreciate the wide assortment, with items frequently matching online descriptions. Reviewers also highlight the fast and efficient delivery, with orders arriving on time in lovely presentation packaging. However, some people were dissatisfied with product quality, describing certain items as cheap, flimsy, or discolored, and occasionally found products didn't match advertising. Other customers mentioned high return costs or difficulties with the exchange process. A few also reported slow delivery or packages not arriving as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often noting that items feel and look amazing,... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the overall... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and quick... See more

Order

People report positive experiences with order, often highlighting the easy ordering process and satisfaction... See more

Price

Customers consistently note positive experiences with price, often praising the good quality for the cost and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tend to be relatively reluctant to buy things based off what I see on Instagram - but I did a little research and was more than pleasantly surprised by Lost Gen Club. The website is extremely easy t... See more

Rated 5 out of 5 stars

What really surprised me was the quality. It feels and looks amazing, exactly as advertised in the pictures of the products. Also, the sizing was on point and the delivery was fast and without issues.... See more

Rated 5 out of 5 stars

Was very happy to receive my order. Professionally boxed with the chain extension inside a nice looking pouch. They definitely care about the products they offer. Can't wait for my second delivery.... See more

Rated 5 out of 5 stars

I recently discovered this jewelry company, and I decided to give it a try. And I'm very happy that I did!. I love the quality of the products and the assortment they offer—minimalistic style. My item... See more

Company details

  1. Jewelry Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,328)

858 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Awesome necklace .

Awesome necklace .. great quality… would buy again from Lost Gen 10/10.. already received 2 compliments.. I’m gatekeeping on the one I purchased lol

17 June 2026
Unprompted review
Rated 4 out of 5 stars

Chains and rings

Bought several chains and rings. Some were amazing and have become my favorite pieces, others were disappointing because they looked low-quality.

Overall, I feel like their products are a bit overpriced, but they do have original designs.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

In one word: PERFECT!!!

Bought a necklace and bracelets, absolutely love them!!! I have never worn jewelry before, didn't think it was for me, but boy, was I missing out! Amazing quality, and very durable! And it's definitely priced well!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Great

Fast shipping (less than 2 weeks if I recall) and have been wearing my items daily and quality seems dialed. No metal smell and have not tarnished or turned my skin green. Biggest pro is the fit. I have small wrists and my items fit great.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Package was Not delivered by Dhl

Package was Not delivered by Dhl. Get no redend or Redundanz

17 June 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Carl,

Thank you for sharing your feedback, and we're sorry to hear about the delivery issue.

After reviewing the tracking information, the shipment was marked by DHL as undeliverable because the recipient could not be found at the address provided. We understand how frustrating this situation can be, especially when you're waiting for your order to arrive.

We can confirm that we have already been in contact with you regarding this matter and have already offered a reshipment as a solution. We certainly don't want you to be left without your order.

Please send us a direct message so we can confirm how you would like to proceed with the reshipment and ensure we have the correct delivery details before dispatching it.

We look forward to resolving this for you.

Kind regards,
Lost Gen Club Customer Support.

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