A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp... See more
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Review summary
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The despatch was fast. The product was taller than advertised and so didn’t fit in the space without us modifying it. There was some minor damage to the item on receipt, and we had to hammer one part... See more
The product is a very good quality but I found the customer service to be very lacking. 3-5 days delivery is they send it on day 4 and you get it on day 5. There is no working telephone number and no... See more
I finally purchased the XL crate in powder coated metal with sliding doors replacing my year old Labrador puppy’s L crate which was too small for her. This crate is brilliant, easy to put up( heavy th... See more
Company details
Written by the company
Founded in 2013 Lords and Labradors initially launched in the UK. We now have loyal customers in 17 countries including Denmark, Italy, Germany, Japan, USA and Australia. Having worked closely with ethical dog breeders it became obvious that there was a demand for high quality puppy products and kits, and importantly somewhere to get support and advise at the same time. Our core products are designed, developed and made in our specialist workshop in the UK to exacting quality standards. This includes our beautiful crate covers, bumper sets and iconic Chesterfields. Our toys, grooming products and coats are hand-picked from the very best suppliers worldwide.
Contact info
Goods In Entrance, Bay 3 & 4, Fulney Farm, Kellet Gate, PE12 6EH, Spalding, United Kingdom
- 01790720900
- sales@lordsandlabradors.co.uk
- lordsandlabradors.co.uk
4.0
Great
4K reviews
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Replied to 58% of negative reviews
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Faulty items with slow costumer service response
Bought the crate and the play pen as they can be attached together. The parts that link the play pen to the crate are faulty so I couldn't link them together.
Wrote an email to the sales team, no one acknowledged it. Messaged on WhatsApp, also with no response. Submitted an information request on the website, also with no response.
In the website contact section, there is no direct number for costumer service calls so I had no other way to get in touch with the Lords & Labradors Team.
I'm updating this review (previously 1 star) as I received a response a week later, where they promptly confirmed replacement parts would be sent.
Received the parts today, both in good conditio, so I can now say I'm happy with the two products I bought. However, for the price we pay for L&L products, I'm still disappointed with the overall shopping experience.
8 May 2026
Great fast and efficient delivery of…
Great fast and efficient delivery of ramp and steps for my dachshunds,love your range of products for pets
6 May 2026
Zero customer service
Zero customer service, the online chat doesn't exist.
The WhatsApp message I sent today hasn't been read.
No response at all to my emails.
The online request for help has not been answered.
Their T&C's do not comply with UK Consumer Contract Regulations
12 May 2026
Unprompted review
Fantastic products really impressed…
Fantastic products really impressed with the quality. prompt deliver, if there was any suggestion for improvement it would be additional stock of alternative colours
6 May 2026
Good quality goods
Good quality goods. Loads of iteamsvto choose from. Quick delivery and well packaged.
7 May 2026
We needed something to move from the…
We needed something to move from the puppy bed and something that fitted the crate we have and not too expensive as he is still a puppy !
The essential plush bed is perfect and he loves it.
7 May 2026
Gone bust??? AVOID!
Nothing is ever in stock.
Ordered on 17th March- 2 items.
Then received an email saying it was delayed- until a date in the past.
Then it transpired that they hadn’t updated the stock expected date on the website.
Asked to cancel. Part of my order was cancelled, but not the other part which I still haven’t received. I’m £27 out of pocket. Unable to get any response. Rather ominously, their phone number no longer works, and nor does their live chat. DO NOT RISK LOSING YOUR MONEY! Very very poor indeed. Avoid.
12 May 2026
Unprompted review
I purchased the travel mat and I’m…
I purchased the travel mat and I’m really impressed with the quality for the price, plus it looks great! Fast delivery and great communication. Thank you 🙏🏼
7 May 2026
Excellent Dog crate.
Excellent Dog crate.
My Springer loves it, using for travel in vehicle.
Very sturdy, metal base is much better than plastic and aesthetically, the colour is lovely, silvery grey.
Really good price for the quality and arrived within 3 days.
Highly recommend.⭐️⭐️⭐️⭐️⭐️
6 May 2026
Very comfy dog bed
Very comfy dog bed, exactly what I imagined. Arrived promptly with updates about delivery.
5 May 2026
Superb quality
Dog Crate Cover in Duck Egg Spot Cotton - Superb quality, excellent fit and looks fabulous!!! Easy to order and excellent communications. Delivery was also very quick. Would highly recommend.
6 May 2026
Quality dog bed and puppy gear
I bought a large plush dog bed and previously a wooden puppy pen to match a Lords & Labradors puppy gate we were given as a gift. All are super quality. Delivery was quick.
5 May 2026
Ridiculous wait for personalised items
As long as you dont wish to have your order personalised, delivery is prompt (ordered 6th May and delivered on 9th May).
Unlike my 2 personalised blankets ordered on 15th April and 8th May? Still waiting!
6 May 2026
Beautiful bed
Beautiful bed! This is my 8 years old whippet’s 1st bed- she preferred sofas and our bed🫣 She absolutely loves it, sleeps in it all day long and at night, which is new to us, but also proves that the bed is an excellent quality and of great comfort to my dog☺️ Thank you
6 May 2026
Awful customer service
They sent the wrong item, and it arrived damaged. Several days later, I am still being ignored by its non-existent customer service.
6 May 2026
Wonderful bed
Wonderful bed. My dog adores her new bed. Never seen her so comfortable.
Amazing quality, beautiful presentation.
Best dog bed our dog has ever had.
6 May 2026
Absolutely beautiful cat tree
Absolutely beautiful cat tree. Really worth the price I paid, especially with the bank holiday discount. Thanks
5 May 2026
My pooches love love love the beds… as…
My pooches love love love the beds… as do I, they're beautiful and stylish!
Given the price of the beds, delivery took too long.
4 May 2026
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