A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp... See more
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Review summary
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L&L products are top quality. The customer care is amazing too. Julie was incredibly helpful with a recent return. The bed I bought was too large for my dog. I returned it with Julie's assistance and... See more
Consistently great British products! This time a smart roll -up bed for a full grown Labrador, ready for summer ferry trips, dog friendly cottages and new places to sleep! We tested it out at home and... See more
Gate arrived very quickly well-packaged in large container. Delighted with the quality of the material used to make this mini fence. Boisterous Collie sits obediently while I open the door for visitor... See more
Company details
Written by the company
Founded in 2013 Lords and Labradors initially launched in the UK. We now have loyal customers in 17 countries including Denmark, Italy, Germany, Japan, USA and Australia. Having worked closely with ethical dog breeders it became obvious that there was a demand for high quality puppy products and kits, and importantly somewhere to get support and advise at the same time. Our core products are designed, developed and made in our specialist workshop in the UK to exacting quality standards. This includes our beautiful crate covers, bumper sets and iconic Chesterfields. Our toys, grooming products and coats are hand-picked from the very best suppliers worldwide.
Contact info
Goods In Entrance, Bay 3 & 4, Fulney Farm, Kellet Gate, PE12 6EH, Spalding, United Kingdom
- 01790720900
- sales@lordsandlabradors.co.uk
- lordsandlabradors.co.uk
4.0
Great
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
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One is being generous
One is being generous! Returns of large parcels get arranged after a lot of emails and WhatsApp messages and if you’re lucky after the week goes by they will respond. I’m on week two of them trying to get DPD to pick up a large parcel second time round DPD were asked to ring both doorbells. That was to tricky so he walked past the parcel left in the doorway and left!
20 April 2026
Quick turnaround
Quick turnaround, great selection of products. Very good quality product. I have a German Shepherd and other similar products didn't have the width or height that I was comfortable with. Instructions were easy and my dog is nice and comfortable
6 April 2026
Looks great and well made.
Very happy with the playpen we bought for our puppy. It is nice and sturdy, stands up well and is nice and safe to leave our puppy in. Nicer looking than a "cage" style pen as well. Very pleased.
31 March 2026
Speedy delivery but I am not too…
Speedy delivery but I am not too impressed with the bed the fastener is very flimsy and it doesn’t keep my dog very securely in he regularly climbs out and sits next to it on the back seat. I bought this as the kong car seat I had purchased had become too small but I have to say the Kong is far better quality and my puppy is more secure in it. The seat is vet lovely but more of a carrier than a safe car seat
27 April 2026
Easy to order came within two weeks…
Easy to order came within two weeks with his name on. Well made and looks lovely. Very pleased
17 April 2026
Customer care …
My order arrived a couple of days before the 25% discount was applied to the site.
As I had spent almost £140.00 I contacted the company to see on this occasion and as a new customer they would honour this.
The reply I received was "No sorry"
I tend to judge buying from companies how they treat customers after purchase, many going above expectations.
Unfortunately this is not the case with Lord & Labradors.The company would certainly have had repeated orders and recommendations to family and friends if they had shown courtesy.
I shall not be ordering from this company again.
30 April 2026
Unprompted review
Absolutely excellent quality collar
Absolutely excellent quality collar. Beautifully made absolutely amazing quality fits our black Labrador Guide Dog perfectly. Delivery was excellent.
27 April 2026
Just awful customer service
Just awful customer service , non existent
No notifications of returns , zero response to any queries
Probably the worse we ever experienced
Such a shame as the products are good
27 April 2026
1 star is being generous
This has to be one of the worst companies I have ever bought from their customer service is shockingly poor and incredibly frustrating.
I ordered a product from them and paid extra for the next day delivery. It hasn’t arrived. It hasn’t even been dispatched and you are unable to get hold of anyone to discuss the status of your order.
It’s not the first time I’ve had trouble with this company and I’m wondering myself why I went back to them for a second time. Avoid at all costs.
30 April 2026
Unprompted review
I have purchased a few leads and…
I have purchased a few leads and collars from Lords & Labradors and I find the quality outstanding, the leather is soft and comfortable to wear, I’ve tried a lot of different brands since my 2 year old dog was a puppy with a lot of trial and errors until I found lords & Labradors, beautiful leather in lots of verity and colours. Delivery is fast the quality is amazing and the colours are eye catching 🐾🐾
24 April 2026
Back to Nature The Basket Cat Scratch Tree
I ordered a cat scratching post the quality is fantastic easy to put together - cats love it !!
29 April 2026
Unprompted review
DOESN’T RIP REGARDLESS OF ROUGH PLAY
Always loved by my dogs and doesn’t rip regardless of rough play.
13 April 2026
Fantastic quality products
Fantastic quality products. Beautifully built. Speedy shipping. Highly recommend.
24 April 2026
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