Perfect on the day....
I really begrudge writing a bad review as on our big day Chris was amazing! After being with us only 5 minutes it felt like I'd known him years and we all had a laugh getting ready, it was so relaxing! He snapped away discreetly and was very professional. He sent us a sneak preview the day after and they were so good we couldn't wait for the rest! He explained they would take more 10-12 weeks due to a backlog and we completely understood.... I waited 13 weeks before sending my first message just to see. I had no reply whatsoever, I then waited another week and still no reply. I then sent an email, no reply. I then read a review which stated they never heard from him after their wedding so I started to panic! I rang (no answer) and sent another message.... he finally replied!!! He had been poorly and was getting on mine and would send them out the week after. The week after came and I messaged......no reply. I waited another week, tried again....no reply. It was 15 weeks then and xmas time I was hoping to get some out for presents which obviously didnt happen and I again had no reply. After xmas I Sent another email and called... then his wife replied a day after saying he was poorly and in bed, who can argue with that! She said he would get on them and get them to me the week after. We finally received them after 17 weeks and he said the video would be a day or 2... I was over the moon! Waited just over a week and no video news, I wondered how the video would be made as I hadn't selected a song but the videographer was a different company but through Chris. I messaged Chris about the video and.... no reply again! Waited again and called...no answer! Then I did some investigation work and tracked down the videographer myself and called him. He was so pleased I did as he'd asked Chris to ask me what song I wanted etc ages before but he never said anything to me, this was the most frustrating thing as he knew when he said it'd "take a day or two" that it would never be coming my way without this info! On week 21 now and only just working with the video guy so will get that soon.
Feel really let down as he was so good on the day. I have since messaged about the photobook that we had in our package, he replied saying he would do a rough design that Saturday... that was 2 weeks ago now and I've just given up. I know we wont be getting this or the printouts that were meant to be included!
Even before the wedding he only got back to us 3 days before the wedding regarding what pics we wanted and to get to know us etc... something he promised would happen way before when we first booked him!








