Purchased the LED Loop Lasso as a Christmas present for my son. The toy is very well made, came with multiple color lasso’s and most importantly, it’s rechargeable! There was a minor incident with th... See more
Company replied
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Purchased the LED Loop Lasso as a Christmas present for my son. The toy is very well made, came with multiple color lasso’s and most importantly, it’s rechargeable! There was a minor incident with th... See more
Company replied
We were a little worried this would be another online disappointment advertised using fake AI videos. Such a relief to start up the Loop Lasso and watch it perform just like in the videos! Tons of mes... See more
Company replied
A friend lost a piece of the toy that rendered it unusable. Instead of making me purchase a whole new product, the brand simply sent me a new piece! All responses were professional, timely, and kind.... See more
Company replied
I spent over $3,000 on multiple orders from this company. Some items were ordered on November 26th, and it has now been 16 days — I still have not received them. Several other items were delivere... See more
Company replied
Loop Laboratories is at the forefront of modern innovation, born from a passion to inspire joy and creativity during the global pandemic. Our brand combines exceptional engineering with cutting-edge technology to create a diverse range of tech-driven toys that spark curiosity and playful learning.
7901 4th St N, #18162, 33702, St. Petersburg, United States
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The website for Loop Lasso specifies a "100% Moneyback Guarantee"...and apparently, they mean it. The loop lasso was not my cup of tea, nor did it hold the interest of my kids. Look at the videos of the tricks and you can get a pretty good idea of the toy. Still, with the guarantee, I thought I would give it a try. I ended up emailing Loop Lasso that we didn't like the toys and they did in fact stand by their guarantee for my two lassos, and even added on the money I spent for extra loops, which I did not expect. So, great customer service.

Reply from Looplaboratories
Simple and so much fun! I don’t understand it so it must be magic. We are entertained and so are the kids. We have watched all of the great videos on the website re-creating the tricks. What a great toy. This will be my go to gift for the never-ending birthday parties.

Reply from Looplaboratories
Great company! We received their product as a gift but it was missing a part. I contacted them and they promptly sent me the part without forcing me to ask the gift giver for the receipt, etc. can’t wait to use it!

Reply from Looplaboratories
LOWEST quality. save your money
this EXPENSIVE loop stringy thing is just such a LOW quality and the string is tangaling from the 3rd use.
it came as a dropship from china and the low quality shows it.
Save your money.
DO NOT BUY

Reply from Looplaboratories
I thought the Loop Lassos would be fun and interesting because of videos I’d seen online. The information I read was clearly stated and convinced me this exciting product was more than a toy. So I ordered 3 LL’s for teen and tween grandchildren. Turns out I was right! The LL’s were a huge hit — for our whole family!! In fact I’ve ordered more for the kids’ dads, who were also intrigued — and one for myself, too!!

Reply from Looplaboratories
Great customer service for a small company just starting out. Keep it up! Great product too! My grandchildren love playing with them!

Reply from Looplaboratories
Great company. I had an issue with my product, they warrantied it and on we go with our lives. Thank you!

Reply from Looplaboratories
Bought 4 for Christmas, kids are having a lot of fun, it is definitely a skill toy so kids that are not into learning new things may not enjoy this (although all kids should be encouraged and pushed to learn new things).
Unfortunately, one of them stop working after like 45 minutes, I contacted customer support, they were helpful and responsive, and my replacement unit is on the way.
I recommend the product and company.

Reply from Looplaboratories
My brother bought two loop lasso's for my kids and noticed one of the lights were staying on one of them. Emailed the company and got a response very quick and quickly started the process of replacing the faulty one at no charge. Very pleased with the quick response! Great product and great customer service! Fun for kids but also fun for adults! Highly recommend the Loop Lasso!

Reply from Looplaboratories
We purchased 3 Loop Lasso Nanos for our kids for Christmas. Unfortunately, one of them did not work out of the box. I reached out to the company and they are sending us a new one at no charge. I sincerely appreciate their help and the replacement. The kids are having so much fun with the other 2, these things are so awesome! Great product, great company!

Reply from Looplaboratories
This was the biggest hit of Christmas! Not only did the kids love their Lasso Loops, but the adults LOVED playing with them! And the company backs their product 100% and responds to ANY questions right away!!! I will be buying more of these!!!!

Reply from Looplaboratories
Amazing customer service! They are very responsive to the emails and questions. My 3 boys lived this so much and we will purchase more asap!

Reply from Looplaboratories
I bought one for my 10-year-old grandson for Christmas. He absolutely loves it, as well as all the adults! Then my 16-year-old grandson said oh I wish I would’ve gotten one of those. I laughed and told him I would buy him one so I currently have one ordered. Thank you for this great product. It’s really amazing

Reply from Looplaboratories
I received my order and ordered 6 units but only received 5 . After contacting the company I have received quick response and they have responded to my query and said that they will look into my issue immediately and will update the matter as soon as possible and will update accordingly! I appreciate the patience and understanding with the quick resolution to resolve my complaint. Thank you and at this time I am able to offer a 5 star review based on the information I received from your company. Thank you very much for your understanding and support.

Reply from Looplaboratories
Great customer service and support. Company responds immediately to questions and concerns.

Reply from Looplaboratories
Ordered 4
Received 1
Sent picture of packaging
Got reply for picture
Got message they were sending the rest of order
Now they say I haven’t helped

Reply from Looplaboratories
Items arrived as promised. I bought two loop lassos for my twin granddaughters and I know they are going to love them. The company offers videos to teach different moves and I think that is great! I’ll be showing them to the girls. Great Christmas gifts!
Jo K.

Reply from Looplaboratories
I used it with my Bible class about God’s energetic Spirit around us. I enjoy bringing visual effects in when I do my lessons about different topics and this worked well. I will also be doing a book reading for children about a whale in the ocean and it will be great to use this to show the waves in the ocean. I love special effects and I am looking forward to using Looplasso in many ways in the future.

Reply from Looplaboratories
The product is great It is fun and buy for me and and for Christmas present
The only is that you need some practice in order to no mix the lace and reason I put a 4 star besides 5 is maybe they need to explain better when it is a international delivery that can take longer that expected

Reply from Looplaboratories
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