LOOK OPTIC Reviews 415

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and style of the products, often receiving compliments when wearing them. Many people highlight the exceptional customer service, noting the staff's helpfulness, responsiveness, and willingness to go above and beyond to resolve issues. However, some people were dissatisfied with their order, experiencing issues such as blurry magnification, lenses popping out of frames, or glasses breaking quickly. A few other people also felt that the virtual try-on feature was not always accurate, leading to incorrect sizing.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the stylish,... See more

Quality

People report positive experiences with quality. Many customers praise the superb quality of the frames and... See more

Customer service

Consumers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction with their orders, often... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Progressives are cute and well-made The Black Friday shipping was slow, but customer service was so responsive and helpful in ensuring I received my glasses. And I actually like them better than both... See more

Rated 5 out of 5 stars

I already loved LOOK Optic for their sleek, wear-everywhere frames — Evita is my go-to for work, Muse for weekends — but their customer support just sealed the deal. When my sunglasses broke, I reac... See more

Rated 5 out of 5 stars

I adore these glasses. They are so chic and perfectly functional that I didn't want to take them off after they arrived. I originally ordered regular readers, but after receiving a personal note from... See more

Rated 5 out of 5 stars

The Muse glasses are fabulous looking on but I gave a 3 start review bc of the lenses constantly popping out of the flimsy plastic wire holding them in and the weight of them. Glass cases are also to... See more


Company details

  1. Glasses Store

Written by the company

We believe you should never have to surrender your style for a moment of clarity. Because confidence looks good on everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best readers on the market!

I've purchased dozens of readers over the years, (generic and designer brand) and these are by far the lightest frames I've ever worn. I ordered the Cosmo in shiny pink and loved them, but exchanged for the Evita's in the same color because they fit my face shape better. I plan on purchasing the Laurel's next! I've even convinced my husband to get his next readers from Look Optic.

16 October 2025
Rated 4 out of 5 stars

Great company- stylish quality options…

Great company- stylish quality options and great customer service. Unfortunately the acetate frames (even the smaller face version, and after at home adjustment) do not fit great on a smaller face. The smaller wire-framed are a much better fit but I have had issues w lenses popping out. Seems they may be a little too thick for the wire frame. Anyway they are all very chic so I will keep ordering hoping to find my Goldilocks “just right”.

16 October 2025
Rated 5 out of 5 stars

Look optic was fine

Look optic was fine. But the bifocal glasses are not for me I guess. I know there has to be a certain adjustment period for bifocal glasses. I have tried for several days and I can’t get used to them. I have to keep trying to find the near site. It’s small for me. I keep tilting my head back to find the sweet spot. Sorry the bifocal get a 1 from me
100 bucks down the drain

14 October 2025
Rated 5 out of 5 stars

5 Stars!

Super website with the ability to virtually try on the different styles.
OUTSTANDING customer service.
Helpful email tips after receiving the product.
A great return/exchange policy.
And... I love my new progressive readers!

15 October 2025
Rated 4 out of 5 stars

Nice frames

Like the look and feel of frames and the optics are accurate. However they slip down my nose and I can’t seem to make the arms
Bend enough to make them fit more snugly. Plus, I’m not sure how you can make both arms equally bent the same amount - so they still slip a bit.

15 October 2025
Rated 3 out of 5 stars

Love my new readers-didn’t give a 5…

Love my new readers-didn’t give a 5 because i hate when I buy something and then it’s even less money the next day. Makes me just not want to shop with you.

15 October 2025
LOOK OPTIC logo

Reply from LOOK OPTIC

Hi Kimberly,

We’re so glad to hear you love your new readers! We completely understand your concern about pricing- we want you to feel good about every purchase.

We’d be happy to adjust the difference for you. Please email us at hello@lookoptic.com and we’ll take care of it!
The LOOK OPTIC Team

Rated 3 out of 5 stars

Crooked

I like my frames but they sit crooked on my face. I will need to have them adjusted.

15 October 2025
LOOK OPTIC logo

Reply from LOOK OPTIC

Hi Lorna,

We’re glad you like your frames! It sounds like they just need a small adjustment to sit perfectly on your face.

We’d be happy to guide you through a quick adjustment or provide tips to fix the fit so they feel comfortable and even. Please feel free to email us at hello@lookoptic.com

The LOOK OPTIC Team

Rated 1 out of 5 stars
LOOK OPTIC logo

Reply from LOOK OPTIC

Hi Faye,

We’re sorry you haven’t received your order yet. We’re preparing to ship a new package overnight.

Thank you again for bringing this to our attention.

The LOOK OPTIC Team

Rated 4 out of 5 stars

I ordered the wrong glasses and the…

I ordered the wrong glasses and the exchange service was perfect-quick, no hassle and no cost. This isn’t 5 stars because the reading portion of the lenses needs to come up further on the lens. I have to raise the glasses up my nose to get to the reading portion of the lens. They glasses and the company would be perfect if that changed.

15 October 2025
Rated 1 out of 5 stars

Everything looked slanted

Everything looked slanted

14 October 2025
LOOK OPTIC logo

Reply from LOOK OPTIC

Hi there,

We’re sorry to hear your vision feels slanted. Progressive lenses can take up to two weeks to fully adjust, and proper fit and sizing are important for clear, level vision.

We’d be happy to assist you with a fit check or guide you on adjustments to help improve your experience. Please reach out to hello@lookoptic.com and we’ll walk you through it!

The LOOK OPTIC Team

Rated 5 out of 5 stars

Perfect

Comfortable, lightweight, on trend styles, wonderful customer service! I have many many pairs!

14 October 2025
Rated 5 out of 5 stars

Best and favorite readers

I love the Keaton readers the best--they are smaller and fit my small features. Not to mention they are the same shape that Diane has worn for years. Hight quality readers, the light brown color is neutral and looks great with anything.

14 October 2025

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