Prices were good. It does seem the glasses looked in stock but they we almost like on dropship whereby upon order, they then ordered them with the supplier to be delivered into Italy before being ship... See more
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Review summary
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Reviews shaping this summary
The delivery time was almost 10 days longer than indicated on the website, and I had already taken the holidays into account. However, I received a prompt response from customer service, and the glass... See more
Apart from delivery being a little slow, everything was perfect. The sunglasses are fantastic. Arrived well packaged and I’m extremely pleased overall with the whole service.
My first time using this website The customer service was great and they responded quickly Delivery was longer than I’d of liked and had to pay import tax so no real savings to be made
Company details
About LookerOnline
Written by the company
At LookerOnline, you get access to the world’s top eyewear brands at unbeatable prices. We offer a seamless shopping experience with free shipping and a 30-day return policy. Quality, style, and convenience - right at your fingertips.
The Best Eyewear, Always
Gucci, Saint Laurent, Tom Ford, Prada, Balenciaga, Miu Miu, Ray-Ban, Oakley, and many more. Sunglasses, eyeglasses, and ski goggles from the world’s top brands.
Authenticity & Expertise You Can Trust
100% authentic products with a 24-month warranty. As an authorized dealer with 40 years in the industry, we offer dedicated customer service and strong partnerships.
Stay Updated, Save 5%
Sign up for our newsletter to get the latest on eyewear trends, industry news, and exclusive offers. Plus, enjoy 5% off your first order!
Contact info
P.za Indipendenza 6, 58031, Arcidosso, Italy
- info@lookeronline.com
- lookeronline.com
4.1
Great
501 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Nice price and fast delivery.
23 May 2024
Excellent customer service, absolutely Authentic glasses.
Excellent customer service, absolutely Authentic glasses.
They support everything for customer’s issue. and solve anything.
If I find out another glasses, My first place searching glasses is here.
Thanks to Simone.
27 April 2024
I received a broken sunglasses
I received a broken sunglasses.
Edit: they have contacted me and made a refund for the guess 👓.
Thanks
2 April 2024
Reply from LookerOnline
Dear Mohamed,
We apologize for the inconvenience caused by the broken glasses. As previously communicated, we immediately issued you a full refund and are actively reviewing our shipping methods to prevent such issues in the future. Thank you for your understanding.
Best regards,
Simone @ LookerOnline
The product I purchased is definitely…
The product I purchased is definitely not the quality Oakley straight jacket sunglasses that I replaced. The ones I had stolen from work were far better built. The ones I recieved I probably put in a drawer a never wear them . They are cheap plastic made in China no doubt.
2 April 2024
Reply from LookerOnline
Dear Dennis, we're very sorry to hear that you're disappointed with the Oakley Straight Jacket sunglasses you received. We understand your frustration, especially since the ones you had previously seemed much better built. Here at LookerOnline, we take authenticity very seriously. All of our Oakley sunglasses are sourced directly from Luxottica, the authorized manufacturer for Oakley. We maintain strong relationships with them to ensure we only sell genuine Oakley products. Many satisfied customers can attest to the authenticity of our products, as reflected in our positive reviews. LookerOnline is a brand owned by Colarc srl, a company that has a 40-year-long history in the eyewear industry, built on trust and quality products. We'd be happy to send you a copy of Luxottica's invoice for your sunglasses, verifying their authenticity.
If you're still not satisfied, you can absolutely return your sunglasses within 30 days. We'd be happy to assist you with the return and help you find a different pair of Oakleys that you love. Please don't hesitate to contact us directly if you have any further questions or concerns. We're here to help!
They ship out when that says 7-10…
They ship out when that says 7-10 business days. Glasses are new and packaging nice.
26 February 2024
Have not received it yet.Still waiting
1 February 2024
Reply from LookerOnline
Hi Matt,
This is Simone from LookerOnline.
We’d like to apologize for the inconvenience. As we explained to you in our last email, your package was lost by courier FedEx and unfortunately we weren't notified about the issue :( We are very sorry for the whole situation and have already issued you a full refund. We strive to maintain the highest standards of service and reliability, and we are disappointed that we fell short of your expectations. Once again, we apologize for any inconvenience caused. It would be our pleasure to have the opportunity to serve you again in the future and restore your faith in our brand. Let us know if there’s any way we can help you going forward. Thank you for understanding.
It all 5 stars!
1 February 2024
I recently purchased sunglasses online
I recently purchased sunglasses online, and I'm extremely pleased with my experience. The selection was vast, the website user-friendly, and the ordering process was seamless. The sunglasses arrived promptly, well-packaged, and were exactly as described. The quality exceeded my expectations, and I appreciated the attention to detail. Overall, a fantastic online shopping experience for sunglasses, and I highly recommend it.
23 January 2024
I was able to find the exact mode of…
I was able to find the exact mode of glasses I broke. Shipment was fast directly from Italy. Excellent service!
22 January 2024
The whole process was very fast
The whole process was very fast. I got a notification that a shipment was booked for me a couple of days after making the payment. It took a total of 11 days to receive my order. It took longer to clear in South Africa.
22 January 2024
At first I thought I was being scared…
At first I thought I was being scared Never use the app Before But overall it was a good experience
9 January 2024
Absolutely recommended
Great customer support, excellent quality and package. Fast delivery and very good prices
28 December 2023
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