Loods 5 Reviews 1,736

My delivery came fast,like the door stopper quality. Also asked some question,they answered quickly,thank you!

Friendly service. Good quality. Beautiful design. Lots of options. What else? I’m glad I got to know this store! ;)

Its not possible to choose delivery service.
I ordered several items and it couldn't choose delivery type even with extra payment. I live in the second floor without elevator, so its crucial to me to have a delivery of big items to the second floor. Also there is a long period of time since purchase to delivery date. For example my sofa will come only next week

the delivery time was much longer than promised and we had to self assemble the chairs which was not known prior to the purchase

Terrible experience with Loods 5. Would not recommend anyone to buy from their online shop. Ordered several chairs from the online shop and it was supposed to be delivered within 3-5 days. It took 3+ weeks for the first delivery to come! Called customer service several times and the repetitive response I got was "we need to check with the supplier". Very misleading advertising to say delivery in 3-5 days, and the 'supplier' hasn't even sent the order after a week. even. Also, although I directly bought with Loods 5, it felt like I had to deal with their supplier to get my order in. If you need to purchase from Loods 5, it's better to go into the store and pick them up yourself.

DO NOT BUY HERE
DO NOT BUY HERE

Update on my case: Loods5 replied after 3 weeks saying that they couldnt contact the seller (I’m sorry what!) and I need to be responsible and pay for the return if I want to cuz they have no solution there.

So Loods5 literally say that they not responsible for the products that they are selling on their website, that they dont care about the customer, and it’s absolutely the customer fault to trust their company and place an order there.

This is a scam. DO NOT BUY HERE

I recently made a purchase from Loods 5 for over €2200, but unfortunately, my experience has been far from satisfactory. They delivered only part of my order, and since then, they've been completely unresponsive. Neither my emails nor my phone calls have been answered, which is concerning, to say the least. It’s starting to feel a bit like a scam, though I hope that’s not the case.

At this point, it seems like my only option is to spend a few hours of my time going to the store in person to resolve the issue, which is incredibly frustrating. While I value my peace of mind, it’s safe to say that I’m unlikely to shop here again.

The customer is right does not exist in the eyes of this establishment, I had a really unpleasant experience with customer service when ordering a couch - I ordered in the store and then several mistakes followed and hours of my time wasted, I was in no way treated like a paying customer. Wouldn't recommend.

We bought 2 large leather sofas for approx 6,000 euros
Unfortunately, after a year they deteriorated (leather, shapes, etc) although we are only 2 careful people at home
Customer service was poor when I informed them
Conclusion, we are very unhappy and we feel we wasted our money and time

Bad customer service. I bought a set of metal tables and the quality of the top layer was poor. Despite using coasters this started to peel. Customer service blamed my ipad for this (despite it's soft protective cover) and therefore did not offer any service. Ridiculous.

We bought a kitchen, my partner and I were delighted by the kitchen we bought, the seller very carefully planned the kitchen with us, she did her best to include all our wishes and desires. She showed patience and understanding. Problems started when we received the kitchen, the color of some doors was wrong and some piece of furniture could not fit one of the appliance properly even though the appliance had been communicated to the seller during the ordering process. The seller / the organization did not take responsibility for the problems we are facing, they don't even reply to our emails anymore. Because of the poor after sales service we will definitely not recommend this organization. A kitchen is expensive, customer service should be on point. Very disappointed.

I regret not reading the reviews here before ordering from Loods5. I've had the most horrific experience that is still not solved. I ordered a lamp that had promised delivery time of 5-7 working days. After the period I reach out and ask when the delivery will happen as I have not heard anything. It takes several days for the customer care to answer, eventually they do and ship the lamp the following day. So in total it took 3 weeks to receive the lamp - honestly, if this was the actual lead time from the start, I would have not ordered the lamp, as maximum one week delivery time was one of my criteria when ordering the lamp. Then I receive the lamp in a horrible condition, poorly packed: one of the glass pendants was not even covered with plastic for protection. But the worst surprise was the part of the lamp that goes up the ceiling, the ca one meter long metal part was full of scratches, black dirt and surface disgustingly sticky. It is incredible that paying so much money for a lamp you receive something that clearly should not be sold. I have no words. I have contacted customer support 5 days ago to ask how they will solve this, as I would of course like my money to be returned and someone to come pick up this huge unwanted package that sits in my house now since. Still today I have received no help or response.

The customer care service is very poor! We are really disappointed, can't believe they act like this. We paid a lot of money for our sofa, we had to wait for months and eventually, the sofa was delivered damaged.

I'm very disappointed by the client services of loods5. I bought a lamp in January and it is broken in September. I contacted them in early October but until now there is no proper response. Loods5 is asking me to fix it myself. I ask for other solutions as I don't want to, I can't and i shouldn't fix it myself (for guarantee), but they don't reply me anymore. It seems loods5 is trying to make it my problem only. For a product more than 200eur and broken after a few months! Very disappointed.
The product I bought: Hanglamp Peter 3-lichts smoke

I experienced poor service in terms of items being delivered on time. The items were delivered two weeks after the 8-12 week waiting period. Also, the service we received while items were being delivered was exceptionally bad. I don’t think they have a functioning customer service department.

They should rename this store loods 15, the only people working at Loods 15 are 15 year old girls.(they work hard but it seems training is optional) The store is very expensive, but cleartly they hire only young people at minimum wage. The Cafe service is very very slow the Cafe tables are empty but the line goes straight through the middle. Half of the replies on other reviews don't make any sense 😂

Ordered three times from loods5.nl First time a sofa, second time four chairs and then added two more chairs. Unlike so many of the reviews I read here, my experience was very good. Perfect. All arrived earlier than expected and all in good order. I can only say that my experience was perfect!

Still waiting for my money.

March 16th I cancelled an order and have thus far still not received my refund (75 euros). On March 25th customer service promised I'd receive my payment between 5 and 10 business days. After 10 business days I still hadn't received my refund so I contacted customer support. CS told me I'd "hopefully" receive the payment the next business day. I just received an email from CS that something went wrong (AGAIN) with the refund and that I will receive my refund within 5 business days. I'm sick and tired of waiting, I cancelled my order March 16th for Pete's sake. When I receive the refund I'm never doing business with Loods5 ever again.

Do I have to give one star??? Twice I contacted Klanten service and it has been one of the worst experiences. I ordered a hanging chair at Little Lofts TROUGH Loods 5. Mistake.

Today I asked SONJA when my chair would be delivered (I ordered 24-12-2020 and today it's February 26), my email said 1-3 working days.

When she told me it's 1 minute past 5 and they cannot check it (only till 5) and I asked if it one more time she told me 'I should change MY tone of voice, because THIS is not how SHE wants to be treated..'!!

Eh.. I am a customer with a question, you are customer-service?! Don't you ever think you can talk like this to a customer with a normal question. It's the second time in this store. Any business that makes me feel off like this, I don't want to do business with. I will never order here again. Well done Sonja. I spoke with Jur (the CEO of Little Lofts) too, I will only directly deal with them, he was kind. Not with Loods 5 anymore.

Lack of transparency, significant delays and poor service.

We placed an order for several items on the website that showed minimal delivery times (1-3 days; 4-6 weeks; 8-10 weeks). After 3 months, not a single item had arrived - nor did the company update us about this at any point. We had to call and sit on hold for 45+ minutes every time. Each time they would say yes it's just come in and will be shipped momentarily - this was not the case. I understand coronavirus pandemic has caused delays and logistical challenges - however that does not excuse the false information repeatedly given when we called, nor does it excuse the lack of a simple email to update a client after ordering, or at any point.

We have since cancelled our order - and are now waiting and chasing the remaining refund which was promised to us nearly 3 weeks ago and the incorrect, insufficient amount refunded.

Admittedly, no staff member was ever rude to us however as a business they are disorganized, lack knowledge of supplier delays and the common decency of displaying accurate data on the website.

We have purchased our carpets (the same ones) elsewhere which were already delivered in a matter of days, and we recommend that others do the same. It is a shame, as the showrooms are beautiful, but it is just not worth the hassle.