longbeds Reviews 4

TrustScore 3.5 out of 5

3.7

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Company details

  1. Bedroom Furniture Store

Information provided by various external sources

Long Beds is dedicated to providing longer beds, mattresses and bed linen for taller people, made to almost any size you wish; big, small, narrow, short or long


Contact info

3.7

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

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Rated 2 out of 5 stars

Overpriced, low quality

The one thing I do appreciate is the good range of styles and sizes, to fit very tall people like me. But when I pay a premium, I expect good quality. For 5x the price of Ikea we've got quality 2 classes below. They use the cheapest materials possible, the timber used is softwood so bad it dents when you look at it wrong, and don't expect to take the drawers in and out more than twice before they start falling apart. On top of that, the finish is worse than what I'd do myself (and I don't call myself a pro!). Would you expect to find metal bits with no deburring, so sharp it ripped the cover when putting the two halves together - luckily that was at the bottom where it's not visible, otherwise I'd be returning it. And don't let me even get started about the glue squeeze-out inside the drawers, seriously? It looks like a 10-year old's school project! I wish I could add a photo!

14 May 2024
Unprompted review
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Reply from longbeds

Dear Karel,

We are really sorry to hear you are dissatisfied with your purchase. We take our customers satisfaction very seriously and we very rarely receive negative feedback regarding the quality of our products. If you would please contact us directly so we can verify you as a genuine customer, see photos, and talk through your issues so that we can rectify anything that doesn't meet our usual high standards.
Just a note in terms of the construction of our divan bases, the internal frame is made from a softwood timber which is the industry standard. However our frames are much stronger than the general UK standard using more timber which is glued, stapled, and screwed together, this is clearly evident in the weight of our bases. Plus we do also offer various levels of reinforcing for bases to suit almost any situation.

Please do get in touch directly.

Kind regards

Longbeds

Rated 5 out of 5 stars

FABULOUS PRODUCT & SERVICE

From Lucy in the office through to the delivery guys folk at LongBeds are courteously engaging, and above & beyond helpful.
Bed arrived promptly well packaged & in mint condition.
Excellent quality product.
Fabulous all round service
Very pleased.
Thoroughly recommend.
Johnnie
Warrington

18 April 2024
Unprompted review
Rated 5 out of 5 stars

7ftx6'6ft bed

We decided to treat ourselves to a massive bed, both partner and I are tall (and big !) and we had enough of our king size bed. We didn't think super king was enough and landed on the longbed website following recommendation from my mother in law. The bed is excellent, it arrived quicker than their estimate, was delivered with care (all the way to the bedroom). The mattress is great and the online pointers matching weight of user with adequate product was very useful. A small issue with the headboard which was sorted by customer service within 30 minutes of me emailing to enquire. 10/10 both product and service. It's not cheap but you get what you pay for.

5 December 2022
Unprompted review

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