The only reason I’m giving LoneStar 5 stars is because I can’t give them 6! I won 550.00 with 2 bucks around 2am went through verification around 4am submitted my redemption by 6am and they had the mo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Playing is really fun won a1000 on a spin but played down to 700 its my first time trying to redeem my money, I couldn’t use bank transfer because it couldn’t find my bank which is odd because ive had... See more
Company replied
Lone Star has been an amazing social casino site so far the games are great they do offer great deals from time to time redemptions take about 24 hours to 48 hours but that's not terrible! Their s... See more
Company replied
They are honestly and fair with once verified rather fast payouts! They are one of the few that don't hide behind one of those terrible rules when using free SweepCoins and treat free players the same... See more
Company replied
Company details
Written by the company
At LoneStarCasino.com, we're redefining the social casino experience with a dynamic lineup of slot games that are completely free to play and endlessly entertaining. What sets us apart is our top-tier visuals and immersive sound design, delivering a gaming environment that pulls you right into the action. We’re all about building a strong, connected community offering exciting tournaments and interactive social features that bring players together. As a sweepstakes-based platform, LoneStar Casino gives you real chances to win big through our promotional games, all with no purchase necessary fair, fun, and transparent. Step into LoneStarCasino.com for non-stop thrills, where every spin opens the door to a new adventure.
Contact info
8 The Green #15134, 19901, Dover, United States
- support@lonestarcasino.com
- lonestarcasino.com
Breach of guidelines
This website is a nightmare
This website is a nightmare. I was about to hit a jackpot (bonus trigger) and then something pops up saying that error loading. When I reopen the game it just started and the money is gone. Terrible app. If I could give 1 star I would.
2 August 2026
Unprompted review
Reply from LoneStar Casino
Hello Vanessa,
Thank you for sharing your review. We hear your perspective regarding the game error you experienced mid-play and your concern over the lost bonus trigger and balance. We completely understand your position on how disappointing and frustrating it is to encounter a technical glitch right before a potential feature.
Lonestar is fully committed to providing a fair, stable, and transparent gaming environment. Game rounds and spin outcomes are logged on our servers to ensure that player progress and balances are protected, even when a connection error or app pop-up occurs on the user's end.
We want to look into this specific round for you and verify what happened. Please send an email directly to our support team at support@lonestarcasino.com with your account details, the name of the game, and the approximate time the error occurred so our team can review the game logs and assist you.
Thank you for bringing this to our attention.
Holding my money for no reason - Support is no help - “VIP Program and Perks” are fake.
Stay away from this site unless you are looking to lose money!
Support request 1514873
Site and support are completely unresponsive and 0 help after a $2,110 redeem request. Submitted a redeem request multiple days ago, was asked to fill out a W-9 and debit card verification. I submitted these within 2 hours of receiving the email. Since then, I have reached out multiple times asking for updates, which I get generic template responses back.
On top of this, I have VIP status on the site, which grants me the perks of VIP host and expedited redeem. Well since my request, my VIP host has magically disappeared and doesn’t respond to my emails anymore. On top of this, when I was given my host, I was promised a $100 welcome free gift over a week ago. That gift has still not been added.
On the sites terms, it says redemptions of over $2,500 may take longer for review. Yet my redeem is under this amount, I am supposed to have expedited redeem and still no progress is made.
Stay away from this site unless you are only looking to lose money. The second you start winning, they will give you the runaround and all the perks you unlocked will suddenly disappear.
Update-
In response to Lonestar: If these verification checks are standard, they should be done in a prompt manner. Also, according to your specific terms: “ 9.19 Please be aware that Sweep Prize redemptions with a value equal to or greater than
2,500 USD may require a longer processing time due to banking, security and fraud checks.” My redemption falls under this threshold, meaning according to your terms this does not apply and there should be no delay.
In response to the VIP comments, I do not care about the welcome gift. I want my redeem processed and that to be the only focus.
1 August 2026
Unprompted review
Reply from LoneStar Casino
Hello there,
Thank you for sharing your review. We hear your perspective regarding the delay on your redemption request, the generic responses from support, the unfulfilled VIP welcome gift, and the lack of communication from your assigned VIP host. We completely understand your position on how troubling it is when expected VIP perks and expedited redemptions are delayed after you have submitted the requested verification documents.
Lonestar is fully committed to maintaining a secure, compliant, and reliable process for all account redemptions. Verification steps such as W-9 forms and payment card confirmations are standard procedures required to process larger transactions safely, though we recognize that a lack of clear updates during this process can lead to significant concern.
We take your VIP experience very seriously. We will escalate your specific support request directly to our management team to ensure your documents, redemption status, and VIP gift are reviewed promptly and addressed by a representative.
Thank you for your patience while we work to get this resolved for you.
I've had 1 redemption off this site
I've had 1 redemption off this site. No matter how much i pay or play you can't win anything. I'm not putting anymore money in here.
2 August 2026
Unprompted review
Reply from LoneStar Casino
Hello Lisa,
Thank you for sharing your review. We hear your perspective regarding your recent play sessions and your frustration with not seeing additional winning outcomes after your initial redemption. We completely understand your position on why a series of tough sessions can make you feel discouraged about continuing to play.
Lonestar is fully committed to providing a fair, transparent, and completely random gaming environment. All of our games utilize certified Random Number Generators (RNG) to ensure that every spin or round is entirely independent, regardless of past purchases or gameplay history, though we recognize that natural fluctuations in luck can lead to disappointing streaks.
We respect your decision regarding your play. If you ever wish to discuss your account details, explore our responsible gaming tools, or share further feedback, please feel free to reach out directly to our support team at support@lonestarcasino.com.
Thank you for taking the time to share your honest feedback with us.
Cant get verified to get my money..of course
What's wrong this time that's what they asked me. The same thing was wrong last time.still taking peoples. Money unfairly..ya robbing them in fact..but,the hammer is coming down on ya as we speak..ya take advantage of people..and ya dont care .lonestar wud not let me cash out because ..i didnt have a piece of paper that has my address on it..oh i sent them 45 pic of bank statements.tax forms ..but none of them was good enuff..i gave yall my driver license photo front and back .45 mailed envelopes wothy name and the address just like ya askes ..but nutn was good enuff .wdf,i think if i can show my driver's license and buy beer I should be able to gamble and receive my winnings without having to give you the date of birth what time my social security card my first certificate just to get my winnings. It was good enough for you to take my money but it ain't good enough for you to pay me how is that that makes no sense. Once again your advantage. Lonestar casino's are crooks
1 August 2026
Unprompted review
Reply from LoneStar Casino
Hello,
Thank you for sharing your review. We hear your perspective regarding the difficulties with the account verification process and the frustration of having address documents declined after sending multiple files. We completely understand your position on how disappointing it is when you face obstacles trying to redeem your winnings.
Lonestar is committed to maintaining a safe, legal, and compliant gaming environment. Regulatory standards require specific document formats for account redemptions to protect player accounts and ensure security, though we recognize how exhausting repeating these steps can be.
We want to help resolve this for you. Please contact our support team directly at support@lonestarcasino.com so an agent can review your submitted documents and provide clear steps to finish your verification.
Thank you for your patience while we work with you to resolve this.
This was a good site
This was a good site, but now has turned into a nother money factory, as redeeems get cancelled and not sent and support is like oh so sorry try again. Scam don't deposit
25 July 2026
Unprompted review
Reply from LoneStar Casino
Hi Cecil,
Thank you for sharing your feedback.
We're sorry to hear about your experience with your redemptions and the communication you've received from our support team. We understand your concerns regarding redemptions being canceled and appreciate you taking the time to bring this to our attention.
We'd like the opportunity to review your redemption and account details to better understand what happened and provide the appropriate assistance. Please reach out to us at support@lonestarcasino.com, and our team will be happy to assist you further.
We appreciate having you as part of the LoneStar community.
There's no way people are winning
I've been playing for over a year daily and haven't hit anything redeemable. Every 2 weeks I buy the $100 deal and they just take it. On $0.20 spins! Like how am I never winning anything I can redeem? The reviews gotta be fake. There's no way!
30 July 2026
Unprompted review
Reply from LoneStar Casino
Hi Derrick,
Thank you for sharing your feedback.
We understand your concerns regarding your gameplay results and the lack of redeemable wins you've experienced despite being a longtime player. We appreciate you taking the time to share your experience with us.
We'd like the opportunity to review your concerns and provide any clarification or assistance we can. Please reach out to us at support@lonestarcasino.com, and our team will be happy to assist you further.
We appreciate your continued support of LoneStar.
Slow gift card approval
Why does it take lonestar casino more than 4 working days to approve a 50 dollar gift card withdraw?
26 July 2026
Unprompted review
Reply from LoneStar Casino
Hi Fernando,
Thank you for sharing your feedback.
We understand your concerns regarding the time it has taken for your gift card redemption to be reviewed and appreciate you taking the time to let us know about your experience.
We'd like the opportunity to review your redemption. Please reach out to us at support@lonestarcasino.com, and our team will be happy to assist you further.
We’re happy to have you as part of the LoneStar community!
I thought I would give them one more…
I thought I would give them one more try but it just got worse after my VIP gift which was 120 dollars and 800 of my own dollars in one day and I haven’t won a damn thing I’m officially done
29 July 2026
Unprompted review
Reply from LoneStar Casino
Hello there,
Thank you for sharing your review. We hear your perspective regarding your recent gameplay session, your experience after using your VIP gift, and your disappointment with not seeing a winning outcome after playing through your balance. We completely understand your position on why a session like this is deeply frustrating and can make you feel ready to step away.
Lonestar is fully committed to providing a fair, transparent, and completely random gaming environment. All of our games operate on strict fair-play standards to ensure that every outcome is entirely independent and unbiased, though we recognize that natural fluctuations in luck can lead to tough and discouraging sessions.
We truly appreciate the time you spent with us as a VIP player and respect your decision. If you ever wish to discuss account details, explore our responsible gaming controls, or share additional feedback, please feel free to reach out directly to our support team at support@lonestarcasino.com.
Thank you for taking the time to share your honest thoughts with us.
LoneStar is definitely an AllStar
The only reason I’m giving LoneStar 5 stars is because I can’t give them 6! I won 550.00 with 2 bucks around 2am went through verification around 4am submitted my redemption by 6am and they had the money in my account by 5pm. The support team was extremely polite, messaged me every step of the way, and hands down left me very Impressed. I’m definitely LoneStar for life..
27 July 2026
Unprompted review
Reply from LoneStar Casino
Hello Robert,
Thank you so much for taking the time to leave such an incredible six-star review! We are absolutely thrilled to hear about your fantastic experience—sailing through verification and receiving your funds all in the same day.
Lonestar is fully committed to providing top-tier customer service and a fast, seamless process, so knowing that our support team kept you informed every step of the way truly means the world to us. Hearing that you are "LoneStar for life" is the best compliment we could ask for!
If you ever need assistance or have questions in the future, please don't hesitate to reach out to our team at support@lonestarcasino.com. Thank you for being such an awesome part of the Lonestar community, and best of luck on your next sessions!
Lonestar was simple to become verified…
Lonestar was simple to become verified on and redemption was simple and done in the amount of time they said it would be done e which helps build trust and customer satisfaction. I highly recommend Lonestar casino to everyone and will continue to play on Lonestar everyday.
27 July 2026
Unprompted review
Reply from LoneStar Casino
Hello Christina,
Thank you so much for taking the time to share your review! We are thrilled to hear that your verification and redemption processes were smooth and completed right on schedule, and that this experience helped build your trust in us.
Lonestar is fully committed to delivering a fast, reliable, and transparent service for all of our players, so knowing that we earned your high recommendation and daily play truly means a lot to our team.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us at support@lonestarcasino.com. Thank you for being such a valued member of the Lonestar community, and we wish you the best of luck on your next spins!
Was once a GREAT platform...
Was once a GREAT platform...
Seems the more you spend the more you lose.
27 July 2026
Unprompted review
Reply from LoneStar Casino
Hello Keith,
Thank you for sharing your review. We hear your perspective regarding your recent experiences on our platform and how your gameplay has felt compared to when you first joined. We completely understand your position on why a series of tough sessions can leave you feeling disappointed after being a longtime player.
Lonestar is fully committed to providing a fair, transparent, and completely random gaming environment for everyone. All of our games operate on strict fair-play standards to ensure that every spin or game outcome is entirely independent, regardless of play activity or history, though we recognize that natural shifts in luck can be frustrating during longer play sessions.
We truly value your past and continued support. If you ever have questions about game rules, account details, or responsible gaming tools to help manage your play, please feel free to reach out directly to our support team at support@lonestarcasino.com.
Thank you for taking the time to share your feedback with us.
Good customer service
Good customer service, but want more variety of free and deposit bonuses.
14 July 2026
Unprompted review
Reply from LoneStar Casino
Hello Sammy,
Thank you for taking the time to share your review! We are glad to hear that you have had a positive experience with our customer service team.
At Lonestar, we are always working to improve our platform, and we really appreciate your feedback regarding our promotional offerings. Player input helps us understand what you want to see more of, and we will certainly share your request for a wider variety of both free and bonus offers with our team as we plan future promotions.
If you ever have additional suggestions or need help with your account, please feel free to reach out to us at support@lonestarcasino.com. Thank you for being a part of the Lonestar community!
*BEWARE* This site is the same company…
*BEWARE* This site is the same company as Real Prize and with the same bad behavior when it comes time to redeem. After requesting a $100 redemption, LoneStar is now, like at Real Prize, attempting to stall and not payout my redemption. They paid only after I threatened to contact the state's attorney general because they know after enough complaints to the AG, they will lose access to the state's market and potentially in all 50 states. Further, I know ensure that make all of my sweeps purchases with a card so you can dispute the transaction as a merchant not providing a good or service. It doesn't take many chargebacks to get dropped by a card payment provider. I will revise this comment when and if Lonestar pays...
22 July 2026
Unprompted review
Reply from LoneStar Casino
Hi Nicolas,
Thank you for your insights. We appreciate you taking the time to share your experience with us.
We understand your concerns regarding your redemption. Redemption requests may go through review steps to ensure everything is processed securely and in line with account guidelines, and processing times can vary depending on the details of each request.
We’d really like the opportunity to take a closer look at your account and provide you with the latest updates. Please feel free to reach out to us at support@lonestarcasino.com, and our team will be happy to review your case and assist you further.
We appreciate you being part of the LoneStar community.
They are honestly and fair!
They are honestly and fair with once verified rather fast payouts! They are one of the few that don't hide behind one of those terrible rules when using free SweepCoins and treat free players the same as paying players! Please keep up the great honest plays.
26 July 2026
Unprompted review
Reply from LoneStar Casino
Hi Chad,
Your feedback means a lot to us! Thank you for sharing such a thoughtful review.
We're delighted to hear you've had a positive experience with the verification process, redemptions, and overall gameplay. It's especially rewarding to know you appreciate our approach to treating all players with fairness and providing an enjoyable experience for everyone.
If you ever have any questions or need assistance, feel free to reach out anytime at support@lonestarcasino.com. We're always happy to help.
We’re excited to have you playing with LoneStar!
I actually switched the phones and I…
I actually switched the phones and I can't find my progress on my new phone.How do I do that
26 July 2026
Unprompted review
Reply from LoneStar Casino
Hi Anthony,
We value your opinion! Thank you for your 5-star review.
We're happy to help you get back into your account on your new phone. As long as you're signing in with the same account credentials, your progress should be there.
If you're having trouble accessing your account, please reach out to us at support@lonestarcasino.com with the email address associated with your account. Our team will be happy to review it and help you get back to playing as quickly as possible.
We’re happy to have you in the LoneStar family!
Thought I won a Windfall now I doubt I'll see any of it.…
I won an amazing amount of money on Lonestar off my daily freeplay, enough to make me cry from gratitude. Like enough that a promo ad of me holding an oversized check would not be out of the question. A PR persons dream.
That was two days ago and my redemption is still "pending" two days later. My first clue should of been when support answered a question I had about one of the redemption options via email at 145 in the morning, over 12 hours since I asked the question. Along with answering my question they demanded I reverify the debit card I use to make purchases with on the site.
Keep in mind I made no purchases that day and my question was not about payments or anything about the card on file but um ok I'll reverify this same card again for the third or fourth time. I have the pictures from the last 4 times I withdrew from here. I also include pics of me holding said card, pics of my id front and back me holding ID a bank statement for the card in question and a statement from the bank I actually withdraw to. For the fourth time since I signed up. This ain't my first rodeo around these parts as you can tell.
Uh oh nope can't use a picture of my virtual card (a pic I used before) because it was taken with a separate device. Well the app the card is issued from doesn't allow you to screenshot your info and the website lets you screenshot but doesn't show card details. My card is a weird metallic color that makes it hard to get good pics, but these pics pass there verification program so we should be all good to go right? They obviously saw my redemption request for part of my winnings and..crickets. NO change in status what so ever. Still pending. After two full days is ridiculous it still is waiting for approval.
I will have to make around 20 more separate redemption requests to get all of my winnings because of the limit you can withdraw in a day and I'm sure I'll have to jump through. These same hoops each time .
It was pretty sneaky for them to send an email during a time period that most people would be in bed and it for sure would of been buried under all the am emails we get like clock work. And a full 12 hours after I asked my question. Were they hoping I missed their reply and wouldn't reverify my card so they don't have to pay?
I'm beginning to think they aren't going to honor my win afterall. They should realize their competitors are all moving to instant redemptions after you are first verified and don't make their customers jump through the same hoops repeatedly for stuff they already have on file.
I cried tears of relief and gratitude when I saw how much I won but I now doubt I'll ever see a dime of it. If I do see the full amount I'll change my review. Heck, I'll even do a promo ad holding a giant check for the company free of charge if that happens.
19 July 2026
Unprompted review
Reply from LoneStar Casino
Hello Nikki,
Thank you for sharing your detailed review. We hear your perspective regarding the excitement of your significant win from daily free play, as well as your feedback on the redemption processing time, repeated verification requests, and email communication timing. We completely understand your position on why waiting for approval after undergoing multiple account verifications can lead to doubt and concern.
Lonestar is fully committed to maintaining a secure, compliant, and transparent redemption process for all of our players. Account and payment verifications—including card re-verifications and document reviews—are standard security protocols designed to ensure that funds are safely routed to the rightful owner, especially during larger transactions, though we recognize that repeating these steps can feel repetitive.
We want to review your pending redemption request and ensure your documentation is properly processed. Please send an email directly to our support team at support@lonestarcasino.com with your account details so we can investigate the status of your request and help provide you with a clear update.
Thank you for your patience while our team works through this for you.
SCREW YOU LONESTAR CASINO!
24 July 2026
Unprompted review
Reply from LoneStar Casino
Hi Jose,
Thank you for sharing your feedback.
We're sorry to see that your experience did not meet your expectations. We'd appreciate the opportunity to better understand what happened and see how we can help.
Please reach out to us at support@lonestarcasino.com, and our team will be happy to review your concerns and assist you further.
We’re thankful you’re part of the LoneStar experience.
The service is very unstable
The service is very unstable. Sometimes it literally only starts working again after refreshing the page several times. I haven’t seen anything like this in a long time.
1 July 2026
Unprompted review
Reply from LoneStar Casino
Hi Melanie,
Thank you for sharing your feedback.
We're sorry to hear you've been experiencing stability issues while using our platform. We understand your concerns about having to refresh the page multiple times before it works properly.
We'd like the opportunity to investigate this further. Please reach out to us at support@lonestarcasino.com with your device, browser, and, if possible, a screen recording of the issue so our team can review it and assist you.
We’re grateful to have you as part of LoneStar.
Lone Star has been an amazing social…
Lone Star has been an amazing social casino site so far the games are great they do offer great deals from time to time redemptions take about 24 hours to 48 hours but that's not terrible!
Their sister's site real/prize could do better
On redemption I'm still going on 4 days.
But keep up the good work loneStar I will definitely keep playing!
1 July 2026
Unprompted review
Reply from LoneStar Casino
Hi Tonia,
Thank you so much for your wonderful review!
We're delighted to hear you've been enjoying LoneStar, from our game selection and promotions to your redemption experience. Your kind words and continued support truly mean a lot to us.
Thank you for recommending LoneStar, and we look forward to bringing you many more enjoyable gaming experiences.
If you ever need any assistance with your redemption, please don't hesitate to reach out to the RealPrize support team at support@realprize.com. They'll be happy to review it for you.
We’re thankful you’re part of the LoneStar experience!
This is the worst of the worst
This is the worst of the worst. Straight up liars and then want to cuss me out and call ME stupid. Save your money because if you do win you won't get it. Even tried to bribe me for a good review. Run don't walk from this place unless you like losing your money because you will just be wasting both time and money here
23 July 2026
Unprompted review
Reply from LoneStar Casino
Hi Michael,
Thank you for sharing your feedback.
We're sorry to hear about your experience. We understand your concerns regarding your interactions with our support team, your redemption, and the other issues you've mentioned.
We'd like the opportunity to review your account and investigate your concerns further. Please reach out to us at support@lonestarcasino.com, and our team will be happy to assist you.
We’re grateful to have you as part of LoneStar.
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