London Sock Co. Reviews 

5,078
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 374 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, highlighting their comfort, durability, and stylish designs. Many appreciate the vibrant colors, premium presentation, and packaging, often finding them ideal for gifts. Reviewers frequently commend the customer service for being responsive, helpful, and effective in resolving issues quickly. However, some customers noted significant issues with delivery and order fulfillment, experiencing delays and missing items. These problems included packages arriving much later than promised, sometimes with no communication, unexpected additional charges, and dissatisfaction with chosen delivery partners.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many consistently praising the comfort,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with some customers praising fast delivery and... See more

Customer service

Consumers find customer service to be positive, with many describing it as helpful, fast, and outstanding,... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers praising the professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love these socks. The blend of Scottish lyle cotton, polyamide and elastene means they breathe, don't slip, and fit all day inside a goodyear welted leather Oxford very comfortably. The array of co... See more

Rated 5 out of 5 stars

My shipment went missing. As soon as I reported it Georges swung into action. The resolution was handled swiftly and professionally . I have in the past, with other companies had shipments go missing.... See more

Rated 5 out of 5 stars

The absolute best British milled and designed socks, hands down. My son’s fav gift every Christmas / birthday! He loves the colours and the collabs; McLaren being his favourite!

Rated 5 out of 5 stars

I first bought wool socks for my son to wear with his boots, bought different ones so he could try them out. He was delighted and took them away with him that weekend to Berlin. I loved them so much... See more


Company details

  1. Men's Clothing Store
  2. Fashion Accessories Store
  3. Tuxedo Shop
  4. Underwear Store

About London Sock Co.

Written by the company

VISIT HOMEPAGE
SHOP INDIVIDUAL PAIRS
SHOP GIFTS
CONTACT US
London Sock Co. was founded on a belief that the little things – like socks – have the power to make a big difference. A great pair of socks can transform not just your style, but your state of mind. We love how a dash of colour can keep the grey at bay. Can help you walk brighter. The truth is, an appreciation for the little things lies at the heart of our brand. It starts with the quality yarns we choose, the attention to detail in the designs and our signature gift boxes. Importantly, it also extends to the little things we can do to make a difference for others. With every order, we donate a pair of socks to charity as a part of our Share a Pair initiative.

London Sock Co.

Written by the company

Walk Brighter

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(5,078)

358 reviews in the last 12 months

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Rated 2 out of 5 stars

First order never arrived

First order never arrived, so a replacement order was sent and there was quite a large additional charge to pick it up from the post office, duty plus additional delivery charges. Often disappointed with DHL

16 March 2026
London Sock Co. logo

Reply from London Sock Co.

Thanks for your feedback, Noel - sorry to hear about the issues with your order and the added frustration around the charges.

For deliveries to Canada, orders can be subject to VAT, import duties, and/or taxes once they arrive in the country. These fees aren’t set or controlled by us - they’re determined by Canadian customs authorities and can vary depending on the shipment.

We ship orders on a Delivered Duty Unpaid (DDU) basis, which means we don’t collect these charges at checkout and unfortunately can’t predict what they may be in advance. If ever in doubt, it’s best to check with your local customs office for more information on potential fees.

We completely understand how frustrating this can be, especially alongside the delivery issues, and we appreciate you taking the time to share your experience.

Best wishes,

Team LSC

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. From experience I know the London Sock Company want their customers to be 100% satisfied with their purchase.
The range of socks are manufactured to a high standard. A choice of colours and styles unequaled in my opinion.

19 April 2026
Unprompted review
Rated 3 out of 5 stars

I like the socks with the design. Not happy that they arent over the calf

I like the socks with the design. I am not happy that they arent over the calf.

13 March 2026
London Sock Co. logo

Reply from London Sock Co.

Hi Derek,

Thanks for your feedback, we’re glad you like the design!

The pair you ordered is our Shaken and Stirred style, which is designed to sit at mid-calf rather than over-the-calf and this information is listed clearly on the product page on our website.

We understand that fit preferences can vary, so we really appreciate you sharing your thoughts.

If you’re specifically after a longer, over-the-calf fit, feel free to get in touch and we’d be happy to point you in the right direction.

Thanks again for your support!

Best,

Team LSC

Rated 4 out of 5 stars

Excellent quality trainer socks but little colour choice

These are my favourite socks for tennis - they are the nicer trainer sock with a raised back on the ankle. Unfortunately you have stopped doing other colours like turquoise which is really disappointing- you only do a box of 4 - 2 white and 2 blue…please bring back other colours..would have given 5 stars if a better range of colours were made available- these are very expensive socks so more choice would encourage me to purchase more

13 March 2026
Rated 5 out of 5 stars

Amazing customer service

I had an issue with my delivery and once it was reported to them they quickly responded and investigated for me. George then went above and beyond to help rectify the issue. He was very friendly and accommodating and we now have our delivery on its way again. Thanks team

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service from a great company

George helped me sort out a difficulty I had with exchanging an item. He was friendly, quick and very helpful, and I'm delighted to be getting the correct size socks. I've been shopping with London Socks Company over a few years, and I always get compliments on my socks

16 April 2026
Unprompted review
Rated 1 out of 5 stars

One of the 6 pairs of socks was…

One of the 6 pairs of socks was different color and size that I ordered. Shop agreed to replace that pair, and claimed to dispatch it immediately. It’s been now nearly 2 months and I still don’t have my socks!

2 March 2026
London Sock Co. logo

Reply from London Sock Co.

Dear Piotr,

Thank you for your feedback.

I can see that a member of our team responded to your customer service email and processed a replacement for you on 2nd April, and that this has already been dispatched.

As the order is being shipped to Hong Kong, delivery can take up to 15 business days, so it should still be on its way to you.

We completely understand your concern given the wait, but please rest assured that your replacement is in transit. If it doesn’t arrive within the expected timeframe, do let us know and we’ll be happy to look into it further.

Best regards,

Team LSC

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