This is new ski shop in London is really fab! The selection is large and at all price points so options for everyone. The staff are super helpful offering flexible exchanges or refunds if a Christmas... See more
Company replied
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See what reviewers are saying
Goods well priced in sale and arrived promptly and I had great service from Joe. Only slight negative was response time to emails was long.
Despatch of goods was very impressive, quick. However, one top sent was the wrong colour, the other had a hole in it. No phone number to contact the shop- very unusual .... and no response to my ema... See more
After a week-long wait, they eventually responded to my emails. I'll bump up my original review by two stars since it seems they value customer opinions and reviews. However, the week-long wait for a... See more
Company details
- Winter sport Store
- Activewear Store
- Clothing Store
- Outdoor Clothing and Equipment Shop
- Outerwear Store
- Ski Shop
Written by the company
Ski and winter clothing store with an exclusive selection of winter sports brands. Shop the new collections from over 30 ski brands including Perfect Moment, Goldbergh, Fusalp, J Lindeberg, Rossignol, Falke, Hestra, Icebreaker, Oakley, Vuarnet amongst many more. Discover our store in London, where we will transport you to the mountains and you can discover the brands you usually only see in resorts. Our expert staff will be on hand to help with anything you need.
Contact info
55 King's Road, SW3 4ND, London, United Kingdom
- hello@londonskico.com
- londonskico.com
3.9
Great
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
They made a mistake with my original order and sent the wrong thing but the customer service to sort this out was great - easy to get in contact with and they rectified the issue very quickly.
3 December 2023
Reply from London Ski Co.
Many thanks Michelle!
Reply from London Ski Co.
Many thanks, Susan!
Reply from London Ski Co.
Many thanks, Petch!
Good service, below average communications.
Bought a jacket which was too small for me. I sent it back and received a refund reasonably promptly. I'm leaving 4 stars because communication could have been better.. acknowledgement of receipt of the return and statement of intent to process a refund.
3 October 2023
Reply from London Ski Co.
Hi Ewen, Many thanks for taking the time to review us - we're going to be working on more timely responses going forward.
Reply from London Ski Co.
Many thanks, Nicolas, enjoy the jacket!
Very good service and excellent product
23 May 2023
Reply from London Ski Co.
Many thanks, Richard. Enjoy your new jacket!
Had tTO CHASE MY ORDER ONLY TO THEN BE…
Had tTO CHASE MY ORDER ONLY TO THEN BE TOLD 1 OF THE ITEMS WAS not going to be delivered and a refund was offered
20 March 2023
Reply from London Ski Co.
Hi Jason, we apologise for having to issue a refund on your order which was out of stock, at the time we were experiencing a busy period in the store which meant our inventory was not always accurate. I'm sorry this happened to your order but we have taken steps to tighten up any inventory issues going forward.
I haven’t received my parcel and you…
I haven’t received my parcel and you keep asking me for a review !!
7 March 2023
Reply from London Ski Co.
Hi Carol, we're sorry we were requesting reviews from you before the item was received. This is automated from Trustpilot and sometimes this can happen before the delivery is made. In this instance shipping to NZ from London unfortunately did take a little longer than usual, we apologise for this.
Lack of details
Lack of details, goods promoted as available online and were not in stock. Rech out to them multiple times.
8 March 2023
Reply from London Ski Co.
Hi Hernan, we're sorry you didn't have a positive experience shopping with us, we have taken steps to ensure the stock availability is accurate going forward.
Reply from London Ski Co.
Many thanks for taking the time to review us, John.
Very happy with a prompt last minute…
Very happy with a prompt last minute shop before heading on my ski trip! Happy with all items purchased and very pleased that my delivery came ‘next day on time before 10am’!
1 March 2023
Reply from London Ski Co.
Thank you, Jessica! We're pleased you're happy with the service.
Sent the wrong size jacket
Sent the wrong size jacket
I would still shop with this company
1 March 2023
Reply from London Ski Co.
Hi Colin, we're very sorry this happened. We have taken steps to ensure this doesn't happen again in the future if you do decide to shop with us again.
I got Goldbergh ski Jacket
I got Goldbergh ski Jacket. You just put DHL shipping bag.There is no case no packaging. The product was protected.My order was so sloppy...
26 February 2023
Reply from London Ski Co.
Hi Handegul, we apologise for the way the item was shipped to you, we have emailed you directly with a more thorough response. Thank you for your review, we value your feedback.
Not much communication about my product…
Not much communication about my product after the initial order confirmation. I ended up chasing as it look a week to arrive. Then it wasn’t th best quality as it has a fault in the stitching but no time to return as I was leaving for skiing the next day.
7 February 2023
Reply from London Ski Co.
Hi Hayley, We're sorry the communication was not what you expected, we are looking into how we can streamline this and value your feedback.
Excellent service!
7 February 2023
Reply from London Ski Co.
Thanks Ai! We're pleased you enjoyed your experience shopping with us!
The hat was great but I kind of…
The hat was great but I kind of expected a bit better packaging, it was literally just pushed into a jiffy envelope, no box, no paper, no note. It was like I’d left it somewhere and they were just posting it back.
1 February 2023
Reply from London Ski Co.
Thank you for your review, Leigh. Through busy periods we prioritise delivery speed but we acknowledge your feedback and this is something we are working on.
Returning an item
Initially the return process appeared a little slow and frustrating but when I did get a response from customer services it was promptly and efficiently dealt with.
1 February 2023
Reply from London Ski Co.
Thanks Rebecca
Reply from London Ski Co.
Many thanks, Georgie!
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