London Sake Reviews 

413
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, secure and robust packaging that keeps items intact, and the wonderfully wide selection of delicious products available. People consistently mention how remarkably easy the online ordering process is, alongside detailed descriptions and wonderful gift selections that make shopping truly enjoyable. However, some customers also noted minor issues with courier delivery delays, late arrivals, and occasional tracking updates. A few reviewers experienced longer waiting times, missed deadlines due to unforeseen transit problems, or frustrating communication gaps during unexpected dispatch mix-ups and delays.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the delicious taste, great variety,... See more

Order

People report positive experiences with order processes, highlighting that items are easy to buy online and... See more

Service

Consumers find service to be positive, highlighting that orders are processed quickly and efficiently... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the premium items and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and the... See more

Company replied

Rated 5 out of 5 stars

Purchase matched description and pictures on website, items were good quality. Kept informed about delivery schedule. Items arrived well packaged and included information on how to store the sake. Onl... See more

Rated 5 out of 5 stars

No hesitation in awarding this company five stars. They care about their sake and about their customers. Orders are processed quickly and efficiently. The sake is well packaged and arrives intact.... See more

Company replied

Rated 5 out of 5 stars

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as... See more


Company details

  1. Wine Store
  2. also in
  3. Alcohol Store

Written by the company

Sake from the finest Japanese breweries delivered direct to your door. With our subscriptions we make sake simple. Buy online from our award-winning sake shop, gift a sake tasting set, explore new sake with our Sommelier Tasting Series, or sign-up to a subscription for a hand-picked bottle (or three) and gift each month. Great deals on top brands including Dassai 23, Nanbu Bijin and Mio sparkling sake. Not sure where to start? Try our Ultimate Sake Starter Set for Beginners!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

413 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(413)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing product and experience

The timing of delivery, the packaging, the extras like discount and real rice grains to show rice polishing; one of the best buying experiences out there. Not to mention, the Dassai range is just incredible. Returning customer, will buy again.

16 December 2025
London Sake logo

Reply from London Sake

Not gonna lie, this almost brought a tear to the eye. So glad you appreciate the little details, that's what we're all about. KANPAI!

Rated 5 out of 5 stars

Excellent selection of Sake

Excellent selection of Sake, order process very simple and delivered exactly when stated.

18 December 2025
London Sake logo

Reply from London Sake

Thanks Nick, that's precisely what we're aiming for. Kanpai!

Rated 5 out of 5 stars

Excited to try the beautiful Sake…

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as our usual bottles and some sparkling sake too!

15 December 2025
Rated 5 out of 5 stars

Reliable service + excellent sake🍶

Always good service from London Sake - swiftly dispatched, very securely packaged, and with appreciated inserts.

Plus of course - you can always rely on the balance, refinement and overall quality of a Dassai Junmai Daiginjo sake.

乾杯!

1 December 2025
Rated 5 out of 5 stars

Loved the Sake

Loved the Sake, it's the only place I could find this brand that I love. It's so delicious, sake meets champagne. Will buy it again this december if I can.

20 December 2024
Rated 5 out of 5 stars

Fantastic service

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and they replied to say they would dispatch it straight away. It was sent by Next Day delivery and arrived in plenty of time! I was really impressed and the drink is delicious, we will definitely be purchasing from the London Sake company again!

31 October 2025
London Sake logo

Reply from London Sake

Your kind words make us blush. Kanpai!

Rated 1 out of 5 stars

Poor customer service

Ordered a gift and mistakenly put an incorrect delivery address. The order was made on a Sunday when the business was not open for the weekend. I immediately sent an email via their contact page asking them to correct the address for the delivery. I heard nothing back on the Monday. Tuesday afternoon they dispatched the order to the wrong address. Whilst I made the mistake on the order, no-one read or acknowledged my email in the 48 hours before the dispatch. There is no contact telephone number on their website which is not helpful either.

26 October 2025
Unprompted review
London Sake logo

Reply from London Sake

Hi Wendy, our apologies for your poor experience. We'll take your feedback onboard. Peace, love & kanpai x

Rated 5 out of 5 stars

Good Quality

Qulaity of sake usually deteriorates during storage and transportation. But this is not the case for London Sake. They did a good job.

10 July 2025
London Sake logo

Reply from London Sake

thank you for the kind words. we do everything we can to keep our sake in top condition! kanpai! x

Rated 5 out of 5 stars

Very happy customer

Super fast delivery, great selection of sake and bundles. Thoroughly recommend London Sake to anyone looking for lovely sakes and excellent service!

29 September 2025
London Sake logo

Reply from London Sake

arigato gozaimasu x

Rated 5 out of 5 stars

Super fast delivery and excellent…

Super fast delivery and excellent delivery comms. Arrived within a few days of ordering. We haven’t tested them yet as they were a gift and opened yesterday, but excellent packaging and service. Thank you

16 September 2025
London Sake logo

Reply from London Sake

arigato gozaimasu x

Rated 5 out of 5 stars

Present

I bought it as a present it was well packaged and arrived as planned. It hasn't been opened but I'm sure the receiptant will be delighted with the present

8 September 2025
London Sake logo

Reply from London Sake

We hope they like it. Kanpai!

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