London Rug Company Reviews 

174
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality, gorgeous appearance, and lovely fragrances of the items, describing them as perfect additions to their living spaces. Consumers also love the wide product choice available, mentioning that ordering online is simple and shipments usually arrive very quickly and smoothly. Some reviewers were not happy with the delivery experience, explaining that delivery packages sometimes took much too long to arrive, while tracking updates completely stalled, or fulfillment was delayed. Additionally, a few people reported receiving damaged boxes, missing items, or having parcels left unattended outside doors.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the quality... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, sharing widely varying experiences regarding... See more

Quality

Customers had positive experiences with quality, expressing delight over the great materials and aesthetic... See more

Order

People report ambiguous experiences with order, reflecting a distinct split among consumers. Some reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just recieved my beautiful defuser. Im trilled with the fragerance.. the london rug Company were so professional and easy to deal with. I look forward to doing business with them again. Yours... See more

Rated 5 out of 5 stars

As usual l have no issues with the diffusers, l love Mila l got it like 3 times. What l dont like is the delivery process, takes too long and there is always an issue with the courier

Rated 5 out of 5 stars

What a gem of a business. I have been looking for a rug for my livingroom for a long time and I came across this one. Goes perfect with my new sofas. The choice is amazing!. There are very few c... See more


Company details

  1. Rug Store
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Decoration and Interior Design Store
  5. Interior Designer
  6. Living Room Furniture Store

About London Rug Company

Written by the company

SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.

During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.


Contact info

3.8

Great

TrustScore 4 out of 5

174 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.8

All reviews

(174)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

XL Skye rug

I first saw their rugs at the NEC furniture show and was very impressed. I have just ordered my first rug for a client and the whole experience from order to installation was wonderful. Wonderful quality and service.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

Mila Rug

Wow ! Beautiful Rug ordered the Mila .The quality is excellent is top quality ! Absolutely love the rug and was delivered within 2 days . Will definitely order again .

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Rug

I recently ordered a beautiful rug named Helen from London Rug Company. My first experience of ordering from this company has been excellent from start to finish.
The website was so easy to navigate. There were a great selection of gorgeous rugs to choose from and they were all available in two sizes. The images were clear and concise and definitely true to the eye. More importantly the price of the rugs are amazing, I did wonder when ordering if the quality would not be as expected but I needn't have worried at all. The rug arrived carefully packaged and without delay by a reputable delivery company and on opening I couldn't believe what good value for money the rug was. The quality is amazing and I love the colours, it was exactly what I was looking for! After removing the packaging it took less than 10 minutes for the rug to lay flat, there were no creases and the corners sat flat straightaway too. I'll definitely order from this company again, in fact I'm now considering ordering the same rug in the larger size for the winter months.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

XL skye Rug …

Ordered my Rug Monday was delivered Thursday. Rug is beautiful good quality and even nicer than I thought it was on the website. Couldn’t be happier

25 July 2023
Rated 5 out of 5 stars

Absolutely gorgeous rugs 💗💗💗

EXCELLENT communication, service, delivery, value for money & most importantly absolutely gorgeous rugs. I ordered 2 for my new house (Jennifer & Darby) and love them in the flesh even more that I did on the pics. Everybody comments on how stunning they are and I am definitely ordering more as I go through furnishing each room my new house. I

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Style, Quality, what can I say!

I’ve ordered two rugs from here and the quality is absolutely brilliant I’ve ordered 9 rugs to scatter around a new home in Marbella but the quality of londonrugcompany are by far the best.
Absolutely buy again

1 May 2023
Unprompted review

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