London House Exchange (formerly Property Partner) Reviews 456

Invested 5 years ago on a property and despite the nice write up they suddenly devalued it with no explanation. Invested £250 and it is now worth about £4. Since when does a property lose nearly 100% of its valuation. Somebody is getting very rich on these scams. Do not touch this company especially if you are prepared to risks thousands,

what an absolute bunch of crooks, the least professional company i have ever had the misfortune to invest in. Started well enough with a decent concept but sadly didn't employ anyone who had a clue how to value a property. I was in there early and they have bucked the trend by manging to sell practically everything at a loss. Latest return on a property bought in 2017 for £3,842,700 has just completed at £2,695,000. With all the faff it reports a total return of -49.7% yep that's not a dash it's a minus sign !!!

as they are unable to sell anything at the level the supposed independent valuers value at one wonders why we are wasting fees on them

look forward to the day it all comes out and someone investigates a class action

Terrible investment returns. I stopped receiving rental payments years ago with no explanation and the properties are still with tenants. The property values have been sliding for years on this platform (over 30% in London??) and your money is stuck for years in the sales process which seems to take over 12 months. I sold my property within 4 months so I'm not impressed with the mangement of assets! I can't see how this platform continue as a business judging by the reviews but then I realised someone must be making some money off this lame duck, which raises some questions about the business or they would have closed it years ago. So if youre thinking about investing money, i recommend that you invest in safer options than this like crypto or black jack.

Have so far Waited 2 1/2 months since the completion of sales on one group of house I had in St Catherine’s Mews last property completed on 26th January

So LHX you have held on £1.1M for 2 1/2 months, with no communication to the shareholders.. when will you be paying out?

And will you be also pay interest on that £1.1m you have had in your account since then? Or will instead you do what you have repeatedly done and charge us for “managing these funds”?

Both the properties my wife and I invested in have 1) lost money in property valuation 2) in massive arrears on rental income. Which for example means the shares I paid 68p for are now valued at 8p. Avoid at all costs unless you want to lose most of your money. It astounds me though how they manage to lose money in valuations and rental return when in fact property values and rents generally have gone up since we invested. Clueless!

This sort of investment is (as expected) very illiquid and the disposal process slow when properties are being sold (slow as in it has taken them 5 years to sell 21 flats).

There are large cash surplus balances sitting for years which are not being distributed or held in interest bearing accounts. For example St Catherine Mews has has a cash surplus of over £1m for the past year (which around 1% London Housing Exchanger total AUM), earning no interest. This will have cost investors the block in the region of £50k since the property first reported a cash surplus of £480k in July 2023.

Terrible. Avoid. Lost a lot of my investment like others have stated here. Most recently they’ve agreed to sell a group of 19 properties valued at 2.2 million for 1.6 million. This went to a shareholder vote (allegedly) however they didn’t clearly tell investors “sell at this price and you will loose the entirety of your investment”. This property should not have been voted on until 2027, supposed to be once every 5 years. So why even consider such a low offer at this time?!? Which investor in their right mind would votes “sell” knowing that? I’ve lost hundreds if not thousands of my invested money. They also take years to then sell the property so if you are due funds, you are waiting and waiting to see if you have any money left. They should be investigated as their incompetence is astounding

With 16 different investments on London House Exchange for over ~6 years, all they've managed to do is lock up and lose me money.

Given that the world (and other investments) have all rebounded from Covid (many to all-time highs) I don't think it feasible to claim any hangover from that period.

My latest investment just lost me -84.32%!! (how is that even possible on UK property, if they had done their due diligence properly?!).

All means I must conclude that they are chronically inept and their platform should be avoided at all costs (because it likely WILL cost you to use them).

N.B. This is the ONLY investment platform I've ever lost money on (even in crypto when platforms have gone bankrupt, I've STILL managed to recover my capital and realise profits!).

Worst investment experience I've ever had.

I have lost thousands of pounds with this company. All my money is tied up in this. I started investing 7 years ago. At first I was getting dividends, but now my investment is just going down and down. I invested over £20000. My stock is now worth only £14000 and I cannot get it out. This was a good part of my pension payout. I chose poorly when investing my money.

Capital locked for 5+ years (2,000+ days), all properties suspended, no exit available. Promised returns not materializing. Waiting on sales for years.

Confusing return analysis combined with seemingly distorted selling exchange where nothing can be sold for anywhere near its suggested market value creates a platform of complete distrust.

Additionally, over the last 7 years my initial investment has lost 38% of its value. IN UK LONDON BSSED PROPERTY! Errrrr……. I don’t think so.

Don’t go near it.

The grievance I have is, you have lost me a lot of money! I am more than happy to discuss it with you, and give you the opportunity to rectify the situation first however, will it result in you refunding me a significant amount of what I have lost?

According to the latest company house filing, LHX formally Property Partner has seven employees with salaries and pension benefits totalling over 900k, and yet it takes three days to answer an email. What all these employees do each day is a mystery. They in my opinion cannot afford to sit on the AUM fees of 320k per year ( again a company house filing) until the business runs out of money, and with loses of over 1.3 million it can’t remain a going concern for much longer. This is a very serious issue.

Houses take an extraordinarily long time to sell, and if the sale fails, it can be months before the investor finds out. Updating the website every three months isn’t good enough. The lack of clear and concise ideas about what they are actually going to do with these properties is a testament to the poor management.

These issues need to be resolved. AUM fees, management and letting fees, repairs and maintenance fees, service charges, third party costs. It never ends. My advice to management is “ wake up, wake up, wake up”. Furthermore, let it be clear, the buyer and seller market is now redundant.

How long before they take this post down?

Short review -
These are really bad, I would say bordering on fraudulent.
This must be the only Company that has invested in property and over the last 10 years have lost money. Dividends cancelled years ago, the sale of the properties are dragging on for years !!
If you are an individual looking at investments, please do not use this company.

After a long time, I managed to get some money out of these people. I now hope that the law catches up with them so I don't make a loss.

To current 'investors', I hope you are OK and get a reasonable outcome. To everybody else, stay the hell away.

This platform has effectively stolen my money. I invested around £1500 in two properties in 2017, sold to me with the promise of a 5-year exit. It’s now well over 8 years later, and I’ve had no return of capital, no dividends since 2022, and no real way to get out.

Their so-called “exit mechanism” is a sham. You’re told you can sell your shares on their internal exchange, but it’s illiquid and priced so far below market value that it’s not a real option. You either accept a 50%+ loss, or you wait indefinitely while they sell off properties unit-by-unit over several more years — all while charging management fees.

Their marketing at the time was deeply misleading, and they now hide behind disclaimers and technicalities. The core fact remains: I was promised a structured 5-year exit, and instead I’ve been financially trapped, with no income and no control.

I’ve submitted a formal complaint and have escalated to the Financial Ombudsman. This company should not be allowed to operate in the way it does.

If you’re thinking of investing, don’t. You may never see your money again.

The performance is shocking I invested a small amount around 700£ the property is taking years to sell ,as a former landlord bothe my house I sold at a fair profit but their properties lose value. Never invest with these stick it on shares or a building society be warned

I invested with them from 2018, building a portfolio of diverse properties.

Despite a diverse portfolio and being prepared to hold long term, properties have continually lost money even when the market has been strong.

I'm trying to recover some of my money as properties sell but some of these properties are taking years to sell.

I can’t give 0 stars. As every other reviewer has said, this was my worst investment ever. Avoid at all costs - I pray they close off all my investments soon so I never have to deal with them again.

They’ll probably write some sarcastic comment attached to this saying ‘please arrange a call to discuss our performance’. Why? I can clearly see your performance is terrible, why would I waste any more time discussing this with you.

If you like property and if you like investing in property and making a return, then this is not the company for you.

I invested over 7 years ago, only a small sum to get started, and I am glad I did not put in any more! London House Exchange (formerly Property Partner) must be the only company in the UK that has lost money investing in property. All the properties that were part of my portfolio have gone DOWN in capital appreciation....which is unbelievable considering I held these over the Covid period which made property prices jump! Further, all the dividends (from rental income) has been suspended.

I cannot withdraw my money until the properties have been sold and they have been in the process of selling for well over 12 months in some cases. Shocking!

Do yourself a favour and invest elsewhere