London Drugs Reviews 

On Sunday February18 around 2PM I went into London Drugs At Victoria and 41st. I asked a clerk with a ladder in her hand a clip board where the Kleenex located ?
Her response was "We do not sell Kleenex any more we have tissue." What a stupid thing to stay to a customer is like telling to go some place else and buy your product and I will. She was an Asian female with long straight hair and a stocky over weight build with false eye lashes.
The staff in this store is rude in every department, from cosmetic, pharmacy, computers,. Will not be back.

I went to check out and the self check outs are so sensitive that I said f it and went to use the one customer service person as there was nobody to fix the machines issues with using my own bag. She was in a long conversation with the person in front of me and no regard to finish and help me, I wouldn't even have cared if she kept talking and rang me through but that wasn't the case. If your going to have one person on cashier than please have one person doing the self check out! All day! I won't be returning until I see that there's more than one person running the front of store

The pharmacy at Park Royal, is the best of any pharmacy in west Vancouver . LISA and her team are so very helpful. I was having lunch with friends, one person was asking a medical? One of the other ladies said ASK Lisa at Park Royal, if she doesn’t know she would defiantly find out . Hats off to Lisa and Team THANK YOU.

Londondrug store works as KGB INTELLIGENCE SERVICE FOR MAFIA OR GOD KNOWS. ..
Everyone who get a online service like photo attachments get VIRUSES
They destroy my device with there viruses just to download 6 pictures who even be downloaded. .
Agreement was just to attach online by email But after I reformat the device theyear sent a email to go to pick up in the store ...I go in the store to ask ..
ALL THERE QUESTIONS WAS WHAT DIVIDE DO YOU USE IF HAS SPACE OR NOT EVEN AN IDIOT CAN UNDERSTAND THERE WAS TRYING TO ADOPT THE VIRUSES BASE ON MY DEVICE. ..
MY DEVICE HAS 250GB nothing is about space but all is you are targeting with VIRUSES
OTHER PEOPLE who listen this conversation has the seem concerns. ..
PEOPLE DO NOT USE ANY ONLINE PRODUCT BY THIS CRIMINAL GANG WHO TRY TO CONTOL US IN THE SEEM MANER COMMUNIST KGB DID.

I never have any problems with my LD stores (there are two nearby. My most recent experience was typical and as smooth as silk. Walked in, found what I was looking for and checked out smoothly.

My order went to the wrong address. Still waiting for a refund. This is not the first time I’ve had problems with them.

Not the brightest. First off, I wanted items that came to $70. They offer free shipping on orders over $75, or charge $12.00 for smaller orders. I added another item for $5.00 to take advantage of the free shipping. I placed the order a few days before (a planned and publicly announced Canada Post Strike). The day before the planned strike they charged and shipped the $70.00 items by Canada Post, knowing that a strike was planned the next day. A month later, I still haven't received the items, and they subsequently cancelled the $5 item.

In general I’m always satisfied with customer service at London Drugs. But recently I had exceptional encounters with 3 staff members when I was creating a photo album. Each one of them went far above and beyond my expectations. Two were staff members in the photo department at the Dunbar, Vancouver location and one was a tech support staff member (Leah) for the lower mainland. Unfortunately I didn’t get the names of the other two. They were all extremely competent, professional and best of all, solved my problems!

Bought a curling iron, didn’t work. Took it back to exchange next day, man at the counter no problem. Got home didn’t work. Took back next day, had receipt, lady at counter tries it, says it works, great but not in my condo, tell her my condo is old “ so is my house and it would work there”, she is so condescending, that I feel guilty of what I don’t know. I felt she thought I was trying to scam them but if I was why wouldn’t I want the cash, I just wanted to exchange. So after getting treated poorly asked her name because I’m writing a review. She automatically covered up her name tag, asked her name again would not show me, why not. Finally saw it and her name is Donna. I am thirty years in customer service for a large company and if I was ever to treat a customer in this manner I’m sure I would be let go.. Finally manager came and had no problem exchanging. All of this took thirty five minutes for what. So now after roughly forty years i will no longer be visiting this store. Lucky me Shoppers is across the street, I will build up my point. All because of one nasty cashier/ customer service.

Rude staff at the St Albert location.

Shyrose at the Kingsway Location - Customer Service always give excellent customer service

Vallerie in cosmetic department at London Drugs Unity Square is very helpful, professional and patient. See this awesome lady for your skincare needs at London Drugs. Her extensive knowledge in make up and skincare is phenomenal. She handles customers very well. Thank you Vallerie ❤️

My daughter had a problem with her lap top we bought from London drugs last year , she uses it for her online university course. she needed it for tonight after work her class begins at 630pm. i took it to the local Kamloops store on Lansdowne. It was my good fortune a young technician names Andrew was able to assist immediately. He spent 20 minutes troubleshooting and had the computer fixed in no time. he was super courteous, and he explained the process. the problem was a broken piece of plastic inside the power switch he removed and now it works great, my daughter will be able to resume her studies without any delay. This young man named Andrew needs to be promoted to management he provided the best customer service i have recieved in many years, I have repeated my experience to 6 people so far., Thankyou Andrew for turning a stressful, time sensitive issue into such a positive experience. I wish you all the best in any career you pursue but I hope its always related to customer service.
sincerely Kathy Manning

I was at London Drugs No. 3 Road, Richmond, BC Canada to return an item of $15. An old white female customer who stood behind me started to use "F" word and "Bxxxx" word and etc. to my face... She was very rude and inappropriate. No one could stop her from abusing me (a Chinese female customer). Very unpleasant experience at London Drugs. When I pointed out that she is a racist, she claimed that I used "that" again... I replied that racism is so serious nowadays, specially in Richmond, BC Canada!

London drug Scott re 72 ave Surrey electronics supervisor name malini she is very rude I bought gift card but don’t work im going back with my kids I explain everything she said London drug policy no return I don’t help u please don’t go London drug if u contact me call 6047800683 my name sadhu

I would like to give 5 star review to London Drugs Pharmacy #08 located at king George Hwy, Surrey BC.
The pharmacist was very helpful and very informative! Fast service too!!!Unfortunately I did not get his name but kudos to you Sir!
( Date: Sept.11,2024 around 8pm-ish)

Oh my...once again, such poor customer service. There's no point going into details. The moto of this once great company was "No One Does It Better!" Unfortunately, this simply isn't the case anymore and hasn't been for a number of years. Please hire well, then invest in your employees, train them, support them and pay them enough to stick around. Faithful, long term customers are your bread an butter. Without exceptional customer service, you cannot sustain or build a business! Hopefully management already knows this basic business principle. I trust that someone's actually reading this and "listening", however, truthfully, I'm not holding my breath!

Placed an online order for what appeared to be a great deal. Received a call that the order couldn’t be fulfill but they were able to find a similar item and matched the price. Great customer service!