London Cask Traders Reviews 289

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the investment process clear and reassuring. Many highlight the excellent customer service, noting the team's responsiveness, support, and willingness to go the extra mile, especially for first-time investors. The company's events, including tastings and tours, are frequently mentioned as well-organized, insightful, and enjoyable, enhancing their understanding of whisky as both a product and an investment. However, some customers experienced issues with the follow-up service after a purchase, specifically regarding the delivery of welcome pack items and communication when trying to sell casks. A few other people also felt that the level of service and friendliness could drop if they were not immediately investing.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with their whisky investments... See more

Service

Users describe positive interactions with service, highlighting the professionalism, expertise, and... See more

Customer service

Clients share positive opinions on customer service, with many describing it as exemplary, impeccable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expect guidance on Cask selection by the sales agents and your asked what your investment requirements are whether they be short or long term. Seemless transaction and paperwork provided promptly. Reg... See more

Rated 5 out of 5 stars

Just enjoyed a trip to Volpecastello to gain an insight into the cask storage and bottling process. Meeting the team and seeing some of my Casks, all the while enjoying the overwhelming smell of w... See more

Company replied

Rated 5 out of 5 stars

Having attended a few events - the London Cask Traders team always make you feel welcome and know you personally. Their events are well organised and managed plus hosts are not just entertaining but a... See more

Rated 5 out of 5 stars

I have purchased 2 casks through London Cask Traders which are now safely stored at Volpe and Castello and gaining value as they mature. The company made the process easy and I'm very happy with the... See more


Company details

  1. Alcoholic Beverage Wholesaler

Written by the company

At London Cask Traders we source and supply whisky casks to investors looking to secure their capital and make healthy long term gains on their savings. We cater for everybody, including those looking to source a small cask for their grandchildren, couples and families looking to secure their nest egg with a range of high value casks, and also high-net-worth investors looking to spend £1m+ on some of the rarest, most exclusive casks on earth. Whisky has been proven to be one of the best performing assets, with the market showing exponential growth over the past decade. We ensure your cask investing journey is smooth and streamlined, so we manage the whole process for you, including sourcing your cask, arranging storage in a HMRC approved warehouse, delivering your ownership documents, ensuring your cask matures optimally and helping you achieve your profits once it is time to sell your cask.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Louis Carnovale - polite and very helpful

I had the pleasure of liaising with Louis Carnovale for my first tax free, Whiskey Investment.
Louis was very informative about the range of investment products available
I am impressed with the companies helpful, polite sales approach.
I am delighted to commence my investment journey with such investment expertise and kindness.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Cask Purchases

Recent purchase a cask and am looking forward to future investments with London Cask Traders. My contact was Louis and he was helpful, polite and professional throughout the whole process and is always happy to assist me with any follow up questions. A great experience overall.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Omar Ismail at…

My experience with Omar Ismail at London Cask Traders was outstanding. Omar was not only highly professional but also approachable. He provided clear explanations and tailored advice that made the entire process straightforward and stress-free.

What impressed me most was his attention to detail and his commitment to ensuring I was fully informed at every stage. He demonstrated a genuine interest in helping me make the best decisions, without any pressure or hard selling.

I look forward to investing in whisky in the very near future and will definitely be reaching out to Omar again. If you’re considering cask trading, I would highly recommend Omar Ismail and London Cask Traders. Their expertise and customer-focused approach make them a pleasure to deal with.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

excellent alternative investment portfolio addition

I purchased three Tullibardine Casks from LCT 15 months ago. They have been transparent all the way thought and after-sales has been excellent. I know exactly where my casks are stored and shall be heading to Scotland next summer to enjoy its lowland delights.

I can throughly recommend London Cask Traders to help you diversify your portfolio.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

I have 8 casks of Boann Irish Whiskey…

I have 8 casks of Boann Irish Whiskey through London Cask Traders.
The opportunity to have an investment that matures far better and more interestingly than the banks.
The staff at London Cask Traders keep you informed with opportunities and offers in a none pressurised manner.
Fully recommend.

16 October 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Christopher,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Been dealing with LCT for 3 months now…

Been dealing with LCT for 3 months now and both James and Billy have been brilliant all the way through, whenever I've need advice on a product or wanted to talk about my next investment they've been really helpful.

16 October 2024
Unprompted review
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Reply from London Cask Traders

Hi Tom,

Thank you for leaving such a nice review! I'm pleased you've had such a great experience with us, I'll be sure to pass your kind words onto Billy & James.

Thanks for coming onboard with London Cask Traders - we look forward to seeing you at one of our company events soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Very helpful staff

I have found that the staff consistently make the time to address questions and concerns; the company proactively seek out customer feedback. Features that make information more readily accessible are in the works and I look forward to testing these. I have yet to acquire my return but the information, customer service, and certification provided thus far are encouraging.

12 October 2024
Unprompted review
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Reply from London Cask Traders

Hi Alexander,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

I have been associated with London Cask…

I have been associated with London Cask traders for more than 6 months now with recent investment, people over here are very professional and responsive to our questions. most of the things are already taken care with portal but if in case needed they are happy to assist over email or phone. Hoping they continue doing that in coming years

20 June 2024
Unprompted review
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Reply from London Cask Traders

Hi Santhosh,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Professional knowledgeable and personal.

The London Cask Traders team were very helpful to me when I started out on my whiskey journey. Always professional, contactable and willing to share valuable information on the next route to take. I would be delighted to work with them again in the future on another investment.

11 October 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Martin,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 1 out of 5 stars

Nothing quick about whiskey.

Nothing quick about whiskey.

I thought an update was due as we approach nearly 12 months of posting this review and still not complete.

I was spurred on to write a review by an email promising a free bottle of whiskey for a 5star review.

Initially my experience with London Cask Traders was professional and a speedy process making the investment easy. the review of 2 stars is from the 2nd part of an investment which is trying to get rid or sell whiskey, which is a lengthy process and mine are still not sold nearly 4 months later. The buy back option exit strategy from London Cask is not as simple as it would read on the website. I was quickly told London Cask is not obligated to buy back even at a discounted price which was fare but new news for me at the time. After asking numerous times if this was an option I still have not received a yes or no answer. I was informed that an investment would be best left for 5 to 8 years unfortunately my circumstances had changed and within a year I needed to sell or try to sell. This has made me realise my own naivety in the whiskey trade. I am continually told that 'now is a great time to invest in whiskey'. Whilst in reality if there is not a network to sell my barrels at such an early stage the pool of potential buyers is going to be greatly reduced when worth more value, even if I had the ability to hold onto my investment.

My advice would be think of how to get rid of your whiskey barrels if London cask traders is unable to.
*updated 09/10/25*
Now 14 months into trying to sell these casks, I have lost confidance in the ability to sell. But have also grown tired the of consistantly needing to chase the news of any potential sales. It has become almost a joke when chasing this issue that London cask thought my casks had sold, but unfortunately it was another Robert Oneill selling similar casks. If there are other reviews explaining that the process was easy or straight forward then congratulations to them and I will be honest in saying im jealous as that is far from my situation.

Good luck to anyone investing in the future now the india trade deal has come through. This is an expensive lesson I have learnt from.

11 October 2024
Unprompted review
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Reply from London Cask Traders

Hi Robert,

Thank you for your feedback. It has been a pleasure working with you for the past year or so and I'm sorry you felt the need to exit the market so soon after becoming a cask owner.

We always recommend that our clients don't sell their casks too soon due to this being a long-term investment strategy with a track record of exceptional tax-free return on investment, especially for longer-term holds. As you know, you only entered the market in May 2023, so we were obligated to recommend that you hold onto your casks a little longer (if possible) to maximise your future tax-free returns. However, we were of course more than happy to adhere to your request and sell your casks, utilising our multiple exit strategy to find buyers for your casks and exit you from the market as quickly as possible, whilst securing for you a tidy profit in the process.

Your patience and understanding has been greatly appreciated whilst we’ve managed this sales process for you. I hope the profit you have received, as well as the efforts deployed by us to exit you from the market as quickly as possible will ensure that you'll be more than happy to return to London Cask Traders when you decide to invest in cask whisky again in the future.

All I now ask is that your feedback and the above review be amended to better reflect the excellent level of service you have received. I trust that this is something we can agree to.

I look forward to your response.

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

I have bought through London Cask…

I have bought through London Cask Traders. They were very good and guided me through the process and provided plenty of information prior to purchase. I would recommend using them. Neil

24 June 2024
Unprompted review
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Reply from London Cask Traders

Hi Neill,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Whiskey Investment

Delivered what what promised and available on phone to take questions as well as following up after sales .

10 October 2023
Unprompted review
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Reply from London Cask Traders

Hi Stephen,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Everything was explained

Everything was explained well before I took the step to invest. They have great expertise and give you that comfort because all the staff were very helpful. Thank you

10 October 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Great after care and keeps you updated…

Great after care and keeps you updated with potential further investment opportunities

10 November 2023
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Great advice and deals from the team

Great advice and deals from the team. Process was easy and this is great way to start your whiskey portfolio. Whiskey is a great investment for the future and London Cask Traders are the best at what they do. Highly recommended

10 October 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi James,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

London Cask Traders

London Cask Traders assisted me in my first venture into whiskey cask purchasing. From the first contact to the final certificate issue, they were a pleasure to deal with. Professional and prompt. Would recommend highly

23 August 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Shane,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

One of the things that I like the most…

One of the things that I like the most is the weekly email about offers and way to improve your portfolio.
Always reliable if you ever need them.
The new website is very handy and easy to navigate.
Very professional I hight recommend

10 October 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Andrea,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Great experience

Great experience, not pushy, knowledgable and patient .. very happy to be a customer.

10 October 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Steve,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

A lot easier than I thought!

I was very much a clueless investor and called after seeing an advert. LCT team talked me through the process and how whisky investment works. I invested and they have looked after my investment ever since. Frequent updates, annual reviews of how the investment is doing and offers of further investment. 10/10 service and I always recommend to my friends and colleagues.

31 October 2023
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Dan,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Truly helpful team

An excellent team who helped an uninformed investor.

Purchased my first cask after multiple phone calls and email exchanges and have since achieved some real good returns.

10 September 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Indi,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

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