Avoid LollyBet, withdrawal blocked
Avoid LollyBet if you expect to be able to withdraw your money.
I requested withdrawals four weeks ago and was told that “verification checks” were required. Since then, I have received no reply to my emails, no explanation of what is being checked, no documents requested, and no timeframe.
My account still shows a significant balance as available, but withdrawals are effectively blocked. The withdrawal settings are also absurd: a daily limit of €0.10 while the minimum withdrawal amount is €40, making withdrawal impossible in practice.
Their live chat has been useless. Agents could not provide any contact or escalation route and repeatedly sent me back to their support email, even though that is exactly the address that has ignored my emails. They said they would leave notes for the relevant team and later for management, but would not put me in contact with anyone responsible. Nothing changed.
I was eventually banned from the chat.
Four weeks without a proper response, no effective withdrawal option, and no escalation process. Extremely concerning experience.