I got the Cookies and Cream cupcake. The cupcake itself was simple and delicious, but the frosting on top was absolutely heavenly. I’ve honestly never tasted anything so good! 100% approved! Also, the... See more
Location
Switch locationBridge Street, Westminster Station, SW1A 2JR London, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Of course, it's the taste and quality you have maintained so far, along with the packaging and staff behavior at some of your outlets, that are the best. My whole family and I always prefer Lola's cak... See more
offers more than just desserts, their cupcakes are masterpieces, with so many flavors of your choice. my favorites are salted caramel and the vanilla. Their cookies are also delicious. The delivery is... See more
Tasty mini cupcakes and love that I could pick up from the station which made it very convenient to take to collect on my way to work. Only issue was by the time I got to work (a 5minute walk) all th... See more
Company details
About Lola's - Westminster
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Bridge Street, Westminster Station, SW1A 2JR, London, England, United Kingdom
- 44 20 4587 4776
4.4
Excellent
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the cake crushed in the box
22 September 2026
Reply from Lola's - Westminster
Hi Sarah,
We appreciate your time and feedback.
We are sorry that your cupcake was crushed inside the box after your purchased from our Westminster store.
Please can you send an email to hello@lolascupcakes.com with some more detail and a photo of your box so we can look into this for you.
We hope to hear from you soon.
Kind regards,
Shona
I got the Cookies and Cream cupcake
I got the Cookies and Cream cupcake. The cupcake itself was simple and delicious, but the frosting on top was absolutely heavenly. I’ve honestly never tasted anything so good! 100% approved! Also, the guy at the stand was really nice and friendly! 💗
24 September 2026
Beautiful and delicious cup cakes
Beautiful and delicious cup cakes, brilliant service and excellent delivery……….definitely worth ⭐️⭐️⭐️⭐️⭐️
12 September 2026
Great customer care
Reliable and great customer service-east to contact regards questions about delivery etc. Would highly recommend.
18 September 2026
Disappointing
First time purchasing Lola’s cupcakes, and I believe it will be the last - they did not taste fresh… very disappointing!!! I’ve had much better cupcakes purchased from a supermarket for a fraction of the price
11 July 2026
Reply from Lola's - Westminster
Hello,
Thank you for sharing your feedback.
I am really sorry to hear that your first experience with our cupcakes was disappointing and that you felt they did not taste fresh.
Our cakes are always prepared fresh using high quality ingredients to ensure the best experience.
If you'd like to discuss this any further, please email us directly on hello@lolascupcakes.com
I hope you have a lovely rest of your day!
Best wishes,
He gave it quickly and professionally
3 July 2026
The sale assistant was very good and…
The sale assistant was very good and professional , it was in Hammersmith train station. Thank you :)
13 May 2026
too good for be real
I try few times in London their cupcakes, best thing I ever had
28 April 2026
Unprompted review
Did not accept my blue light card
I am a repeat customer of Lola's but I am unhappy that they did not accept my blue light card when other Lola's do. It seems so petty and disrespectful to blue light card holders.
26 March 2026
Reply from Lola's - Westminster
Hello,
Thank you for taking the time to give us your feedback.
I'm afraid we no longer offer a blue light discount and currently only offer a discount for NHS workers. If a valid NHS ID is presented at the point of purchase the discount can be applied.
I am sorry for any disappointment and your feedback will be noted for our teams to review.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
The cupcakes are great
The cupcakes are great, but one thing customers don’t realise is that for every cupcake they eat they need to have at least 5 piano lessons with me to create the needed balance between eating and developing magic sensations all over!
26 March 2026
Wonderful cakes for a special…
Wonderful cakes for a special birthday/baby shower celebration
23 March 2026
Loved my Mother’s Day cupcakes but…
Loved my Mother’s Day cupcakes but extremely disappointed to find 2 of each design instead of the usual 6 individual ones . Mother and Father’s Day might just be acceptable.
14 March 2026
Reply from Lola's - Westminster
Hi Sue,
Thank you for taking the time to share your feedback with us.
Our Mother's Day cupcake box this year featured 3 different flavour's - Vanilla, Chocolate, and Lemon Raspberry & Elderflower cupcakes and each would come with a different design. As part of this box of 6, you would receive 2 of each flavour and design.
If you would like to discuss your feedback with our team further, please do not hesitate to contact us directly at hello@lolascupcakes.com.
Best wishes,
Mahir
Ordering with Lola’s was very…
Ordering with Lola’s was very straightforward. Plenty of delicious choices for a nationwide delivery to Scotland. The birthday cake and cupcakes packed with flavour and beautifully packaged went down a treat.
13 March 2026
The cupcakes were packed very well
The cupcakes were packed very well
We didn’t eat them straight away and kept well in the fridge
The flavours were very nice and will be ordering them again
28 February 2026
Reply from Lola's - Westminster
Hello,
Thank you for taking time to review our cupcakes.
I am glad to hear your were happy with the packaging and the flavours.
Please feel free to get in touch with us on hello@lolascupcakes.com and let us know how we can improve in the future.
I hope you have a lovely rest of your day!
Best wishes,
Marta
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.