Normally I get salted caramel cupcakes from Lola's and its fine but this batch wasn't. I had to put it in the fridge to bring back the taste, must be the weather.
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Location
Switch locationVictoria Place, 115 Buckingham Palace Road, SW1W 9SJ London, GB
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Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the c... See more
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Company details
About Lola's - Lola's Victoria
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, United Kingdom
- +44207821 8080
4.6
Excellent
312 reviews
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Normally I get salted caramel cupcakes…
Normally I get salted caramel cupcakes from Lola's and its fine but this batch wasn't. I had to put it in the fridge to bring back the taste, must be the weather.
17 August 2026
Reply from Lola's - Lola's Victoria
Hi,
Thanks for sharing your feedback about the salted caramel cupcake.
We want everyone to enjoy their cupcakes and we are proud of our high quality so we would like some more details so we can look into this further.
As a reference we wouldn't advise eating the cupcakes straight from the fridge and instead allowing at least 1 hour for them to reach room temperature.
Please can you send an email to hello@lolascupcakes.com with more details about the taste of the cupcakes so we can log this by our product development team for review.
Kind regards,
Shona
It was so easy to order the cake was…
It was so easy to order the cake was amazing and the taste the packaging everything was perfect.
2 August 2026
Perfect cakes every time
Perfect cakes every time. Reliable and delicious. A bit overpriced and offers would be welcome for regular customers.
31 July 2026
Cake looked fantastic and taste was…
Cake looked fantastic and taste was amazing xx very good price worth every penny .
27 July 2026
Love Lola's
Delicious, great looking, gluten free and halal options, fresh made to order and perfectly delivered. Great shopping experience online and in shops.
21 April 2026
BEAUTIFUL DECORATION AND TASTE
Really good services, delivery promptly and superrr delicious that Victorian sponge cake.
3 July 2026
Delicious Cake and Helpful Staff
Ordered a small birthday cake - delicious and beautifully decorated.
2 July 2026
Amazing
I ordered the chocolate heaven cake for my best friend 's birthday and I collected it from Victoria place.
Ordering was super easy, the cake arrived on time and my friend was really happy. It was a big surprise.
The girl at Victoria Place was really nice and helpful.
I am so grateful for Lola's team! You made my friend's birthday so special. Thank You!!
24 June 2026
Absolutely delicious
Absolutely delicious; easy to order, ready on time, and beautiful. Will be ordering from here going forward!
21 June 2026
A perfect cake
A perfect cake, light and fluffy. Thank you. It's made our special occasion really special. Maureen
7 May 2026
The most horrible and disgusting Victoria Sponge Birthday Cake
I ordered the Victoria Sponge Cake at Lola's in Victoria on Wednesday 8 April 2026 and collected the said Cake on Friday 10 April 2026 from Lola's in Victoria, for my Son's birthday on 11 April 2026. I was shocked, the most horrible and disgusting Cake!!!! The top of the Cake and Inside the Cake had all these rotten berries!!!! It was so expensive; I paid £50 for the medium birthday Victoria Sponge Cake. The said Cake was not very nice at all!!!! A Supermarket bought Cake would have been better. I threw the Cake straight in the bin! I AM VERY UPSET AND VERY DISAPPOINTED!!!! I WILL NEVER EVER AGAIN BUY FROM LOLA'S!!!! RUBBISH!!!!
11 April 2026
Reply from Lola's - Lola's Victoria
Hi Frances,
Thank you for taking the time to leave your feedback about your recent order with us.
I am very sorry to hear that you were extremely disappointed with your order and shocked to see that the fruits were mouldy and we apologise for the upset caused as a result.
I can assure you that this is not up to our usual standards and this is not a regular occurrence with us.
We do always try and source the freshest fruit possible, however sometimes due to the high sugar levels in our products and heat, this can cause the fruit to ripen faster than we would like.
I can also assure you that all of our cakes are freshly baked and prepared for the date of delivery so I am sorry this has happened.
I will be in touch via email so that we can investigate this further, report it back to the bakery, and resolve this for you.
Best wishes,
Mahir
I bough chocolate kunafa pistachio cake…
I bough chocolate kunafa pistachio cake as a returning customer.
Quality is excellent
Will buy it again
4 April 2026
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