It was easy to order the cake online, select the personalized message. The cake was ordered about 2 days prior to collection and it was ready by the requested date. The cake wasn't too sweet but i... See more
Location
Switch locationMarylebone Railway Station, Melcombe Place, NW1 6JR London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordering was easy and smooth, delivery was prompt, customer service on the phone was friendly and helpful and the cake was absolutely delicious. Easily fed 17 kids with plenty to spare, and great valu... See more
The absolute best cakes ever! I always order my birthday cakes from Lola’s, and they never disappoint. The quality and service are truly exceptional, and every cake is fresh, stunningly beautiful, and... See more
Lola's are my favorite when it comes to GF cakes. This time we opted for the Red Velvet, which is always a crowd pleaser. Home delivery is quite expensive so we chose to collect from our nearest Lola'... See more
Company details
About Lola's - Lola's Marylebone
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Marylebone Railway Station, Melcombe Place, NW1 6JR, London, United Kingdom
- +44203 514 2234
4.7
Excellent
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect!
Delivered on time. Looked amazing. Taste delicious and fresh. Especially good for a gluten free cake which can usually be quite dry. We will definitely be ordering from Lola’s cupcakes again.
21 September 2021
I cannot express how incredibly amazed…
I cannot express how incredibly amazed I am with the service I’ve recieved there . After a long day at work, I am always recieved with the biggest smile and friendly manner. Additionally the cupcakes are always delicious and scrumpticious . My favourite Lola branch . The server knows who she is . She recommeded the most delicious cupcakes today! Thank you very much 😉
17 September 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cake I ordered was not fresh
I generally swear by Lola's because it's cupcakes are truly magic. However, I ordered a cake from the Marleybone store, and it arrived quite dry/stale. This was disappointing and is the first of this kind of experience that I have had from Lola's. I will certainly still buy from the store.
16 September 2021
Reply from Lola's - Lola's Marylebone
Hello,
Thank you for taking the time for leaving us a review.
I am very sorry to hear you were disappointed with your order and that you found the cake to be dry/stale.
I do apologise for any inconvenience this may have caused.
I will be in touch shortly to discuss further.
Best wishes,
Olima
Caramel Macadamia Nut cake.
Placed my order at Marylebone Station.Received an email on collection day.
Cake was absolutely fantastic.So light and moist.The birthday boy loved it.
Will definitely order from them again
14 September 2021
Great customer service and lovely cupcakes!
Great customer service when I called to ask for information.
Delivered on right date and kept informed of delivery time.
Lovely cupcakes!
9 September 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.