Delicious cupcakes and made up for last time I bought them as they weren't nice. I really enjoyed the details on the Toy Story theme. My daughter loved it for her birthday, prefer the cupcake idea tha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super easy to order online. And We’re very pleased with the cake, deco, size & taste was so yummy. Overall, everyone enjoyed & complimented. Also delivered outstanding customer service. I was able to... See more
The Wedding Cake of Pearls -Red Velvet was moist, tasty and fresh. Everyone loved it, happy enjoyed and said how delicious the cake was asking who made it. Soon you'll be getting new customer's. The... See more
Thank you for a beautiful two tier ruffles & ribbons cake -moist sponge lovely buttercream. Everyone enjoyed it and it stayed fresh in the fridge for days. One improvement would be more raspberry j... See more
Company details
About Lola's - Lola's Brent Cross
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Shopping Centre, Upper Mall, NW4 3FP, Hendon, United Kingdom
- +44203 318 6453
4.5
Excellent
801 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still loving you after 20 years
Still loving you after 20 years! Thanks for baking my three children’s birthday cakes every year!
15 August 2026
Great taste and quality but small and…
Great taste and quality but small and expensive
22 August 2026
Delicious cupcakes
Delicious cupcakes and made up for last time I bought them as they weren't nice. I really enjoyed the details on the Toy Story theme. My daughter loved it for her birthday, prefer the cupcake idea than the cake over the Summer period as its easier to store in the Fridge and eat on time. The chocolate and vanilla cupcakes were fresh and tasty. Thank you so much
12 August 2026
Amazing food makes me happy
17 August 2026
We got free cake,
27 June 2026
Lola cakes are consistent
Lola cakes are consistent. Tasty & fluffy. You can never go wrong for cake, for any event❤️
14 August 2026
The staff were excellent
The staff were excellent, and I received a Lola cake slicer for free
7 August 2026
The collection service and of course…
The collection service and of course the cake was amazing.
Will definetely go back
6 August 2026
Cakes are always fresh and moist
12 August 2026
Amazing cake
It was easy to order on line, went to collect amazing cake. My daughter was so happy with it. I really love the loyalty points amazing idea
1 August 2026
Birthday wishes for me
2 August 2026
Grest chocolate birthday cake..Well…
Grest chocolate birthday cake..Well presented and tasty. Fresh ingredients and expertly baked
7 August 2026
Outstanding
Super easy to order online. And We’re very pleased with the cake, deco, size & taste was so yummy. Overall, everyone enjoyed & complimented. Also delivered outstanding customer service. I was able to add extra info by email etc. I would like to recommend Lola’s which people aren’t aware that you can order online & get it delivered now. All the guests who attended are going to order online for their occasions now.
3 August 2026
I mean Lola’s cake it was delicious and…
I mean Lola’s cake it was delicious and looked incredible 🤩
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The taste of the red velvet cake has…
The taste of the red velvet cake has changed, it wasn’t like what I remembered. A bit bitter too.
1 August 2026
Reply from Lola's - Lola's Brent Cross
Hello,
Thank you for taking the time to give us your feedback and I am sorry for any disappointment experienced on this occasion.
We have recently updated the recipe of our red velvet cake so that it is now made with no artificial colouring.
I will note your feedback for our teams to review. If there is anything you would like to discuss please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Birthday Cupcake
I didn’t know you would have to use your own points for your birthday cupcakes
22 July 2026
Their customer service is great
Their customer service is great, we had called Brent Cross location prior to placing the order and staff member was so helpful.
24 July 2026
The cupcake was bought late in the…
The cupcake was bought late in the evening and tasted a bit old.
31 July 2026
Reply from Lola's - Lola's Brent Cross
Hello,
Thank you for taking the time to give your feedback and I am sorry for the disappointment experienced on this occasion.
I can assure you all items available to purchase from our stores are delivered fresh every morning. Your feedback will be noted for our teams to review.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.