Order was for 70 vegan mini cupcakes but had to order boxes of 12 as per website order form. Email enquiries were replied in good time. Mini cupcake size is ok - no unfinished morsels as sometimes can... See more
Location
Switch locationWood Street 271, Bentalls Shopping Centre, KT1 1TP Kingston upon Thames, England, GB
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See what reviewers are saying
I found it very straightforward to choose and order a cake online as lots of information and details were given. I picked up the cake on the day of the party and full storage instructions were given.... See more
Another great bake from Lola”s. This time we went for the rainbow cake which was delicious as usual. I always order from Lola’s for family birthday celebrations. Easy to order, regular updates and ear... See more
We bought a cake for 14 people from Lola’s Cupcakes for my daughter’s baby shower and it was absolutely perfect. It looked beautiful and tasted even better — we had so many compliments from our guests... See more
Company details
About Lola's - Kingston Bentals Centre
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Wood Street 271, Bentalls Shopping Centre, KT1 1TP, Kingston upon Thames, England, United Kingdom
- 02045863633
4.6
Excellent
508 reviews
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Tasty and fresh with a beautiful design and detailed!
Fresh and tasty. Beautiful design. Beautifully packed.
13 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Too sweet
The cake is beautiful but it is super sweet. I shoudve believed everyone in the comment saying it's too sweet. Just a waste of my money on this one but hey atleast I can say I tried this cake instead of wondering what it would taste like.
12 May 2025
Reply from Lola's - Kingston Bentals Centre
Hello,
Thank you for taking the time to leave your review.
I am glad to hear you loved the design of our sweet shop cake.
As the name suggests this is a sweet cake! We do note on the cake page on our website 'Our customers often tell us this cake is quite sweet. If you don't have a sweet tooth, you may prefer one of our cream cheese or mascarpone iced cakes.'
I am sorry to hear you were disappointed and you didn't enjoy the cake. Please email us on hello@lolascupcakes.com if you wish to discuss this further.
I hope this helps.
Kind Regards,
Shona
Vegan Biscoff Caramel Cake
Vegan Biscoff caramel cake. Absolutely delicious. We have had this cake on a couple of occasions for my daughter’s birthday and everyone comments on how fresh it is. Would definitely recommend whether vegan or not.
7 May 2025
Easy and helpful staff.
Really easy to order and collect in store. Amazing cake. So pleased. Will be the first of many
22 April 2025
Lovely cupcakes
Lovely cupcakes, beautifully decorated and the personalised ones looked good.
The vegan options were also well received.
18 April 2025
The cake was delicious and looked…
The cake was delicious and looked great! Also received my order on time, no complaints.
7 April 2025
The cupcakes were delicious
The cupcakes were delicious. The pick up from the kingston branch was disappointing. I walked into the shop, was ignored. Another customer came in behind me and a lady jumped to attention to deal with him. It was like I was invisible. I wasn’t impressed.
13 April 2025
It was very nice cake !
It was very nice cake !
I ordered for my baby’s birthday and it became a tradition for us
12 April 2025
Beautiful Spring cake…
Ordered the Earl grey and Blueberry spring cake and it’s the most beautiful and tasty cake I’ve eaten in forever! We haven’t stopped gobbling it down! 100% would order again!!
12 April 2025
Unprompted review
Ordered medium size cake 14 slices it…
Ordered medium size cake 14 slices it came in a 8 slice cake box. Very small for the price I paid.
7 April 2025
Reply from Lola's - Kingston Bentals Centre
Hello,
Thank you for taking the time to leave this review.
I am sorry to hear that you received the incorrect size cake and this feedback has been passed onto our bakery.
I can confirm that we have compensated you for this issue.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Gorgeous cake
Ordered in store, great communication.
Collection was easy.
Cake was gorgeous-as described & pictured.
Would definitely recommend
4 April 2025
No forks bad service
No forks, grandson 10 was given a small spoon two separate cakes put on one plate for two people..when asked for another plate was told they would have to wash one up..staff rude. Beautiful cakes no problem there except coffee took ages weak and warm.
10 April 2025
Unprompted review
Reply from Lola's - Kingston Bentals Centre
Hello Bambi,
Thank you for taking the time to leave this review.
I am sorry to hear that your experience in our store was not how we would have hoped and I will pass this feedback onto ensure we can improve this for the future.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Beautiful cake
Beautiful cake. Delicious, but very sweet icing. Didn’t stop me from eating it though.
2 April 2025
Never buy again quality droped since…
Never buy again quality droped since last year to much sugar and just dry cake
1 April 2025
Reply from Lola's - Kingston Bentals Centre
Hello Ozhan,
Thank you for taking your time to share your feedback.
We are very sorry that this order fell short of your expectations from ordering with us previously.
We are committed as always to using high-quality ingredients baked fresh every day in our bakery to provide delicious cakes and cupcakes.
I have logged your feedback now with the relevant teams regarding your cake tasting too sweet and dry and we will be sure to review this further to see how we can improve for the future.
This cake is using our buttercream icing, which is our sweetest icing option, and we may suggest trying one of our cakes with cream cheese or mascarpone icing in the future for a less sweet experience if this was not to your taste.
If you would like to discuss this order any further with our team, please get in touch with us directly at hello@lolascupcakes.com.
Kind regards,
Good customer service
Good customer service. Website can be a bit more easy to order. Ordered chocolate Heaven cake, which was delicious. Perfect amount of cream.
15 March 2025
Lovely cakes and very helpful
8 March 2025
Delicious cake from Lola’s
Delicious cake from Lola’s. Beautifully presented and it was well received.
9 March 2025
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