As I love the Lola's cupcakes so much, I decided to order the biggest size cake for my birthday party. I ordered it online and collected it from Fulham Broadway where a friendly young lady served m... See more
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The lady at Fulham Broadway station was so lovely and helpful. She helped me manage my login which allowed me to claim some points. Good advice about the products, which are always delicious.
Lola’s cupcakes are simply fantastic. Although they cost slightly more than other similar products, every penny is worth it! My wife, my children and I absolutely adore them!
I ordered a cake for a milestone birthday. The staff was really helpful in giving advice on the flavour and size to choose and gave me a sample of a mini cupcake before I ordered the cake - the choco... See more
Company details
About Lola's - Fulham Broadway
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Fulham Road, SW6 1BW, London, England, United Kingdom
- 020 4634 6911
4.5
Excellent
27 reviews
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Tried out the biggest cake this time!
As I love the Lola's cupcakes so much, I decided to order the biggest size cake for my birthday party. I ordered it online and collected it from Fulham Broadway where a friendly young lady served me. I picked the lemon and raspberry cake and kept it in the fridge for two days before the party. I took it out a couple of hours before eating it, as instructed.
I then served it to my 32 guests as pudding after my birthday meal. Every person ate it, everyone raved about it - how flavoursome and moist it was - the only problem was that there was not enough of it and no second helpings! So you really cannot go wrong with this cake which was totally demolished in a few seconds! But you probably need a bigger cake than you think because everyone likes it so much.
16 August 2026
Unprompted review
Delicious Unicorn cake
Delicious Unicorn cake - lots of flavour and no skimping on the filling and icing!
Very friendly staff, too.
13 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was my birthday on Friday the 3rd…
It was my birthday on Friday the 3rd and was very excited to go and get my bday cupcake as I was told I could go and collect one on the day and had my son with me.
Anyway I’ve arrived 6:20pm and I realise she was wrapping up but the cake was still out at the time so I approached her eagerly with a big smile ( he’ll today is my birthday and I’d love to get my cupcake) she was very stressed and not welcoming us at all and kept saying it’s closed it’s closed then offered me a basic vanilla cake when I asked for red velvet that saw on the table, she said we don’t have any and told me to come before 6 pm next time!
She really ruined the whole experience for us even my 10yrs old son said mama she didn’t even wish you happy birthday and had a negative energy!
I mean if she could do it she properly do it right or not do it at all.. anyway we ended up not eating the cupcake and throwing it away as didn’t feel good energy!
Thanks
Zeina
3 July 2026
Reply from Lola's - Fulham Broadway
Hi Zeina,
Thanks for taking the time to leave your feedback.
I am very sorry to hear of your experience at our store. This doesn't reflect our usual high quality service here at Lolas and I can understand you disappointment when redeeming your birthday treat.
Please can you email us at hello@lolascupcakes.com as we would like to discuss this further with you.
Kind regards,
Shona
Delicious
Service is brilliant and the cakes are delicious, anything I try from there it always tastes great, can never fault Lola’s
25 June 2026
The lady at Fulham Broadway station was…
The lady at Fulham Broadway station was so lovely and helpful.
She helped me manage my login which allowed me to claim some points.
Good advice about the products, which are always delicious.
28 June 2026
always reliable
always reliable, affordable birthday cake and look exactly like the photo. Efficient customer service.
Cupcakes are a little too sweet but that's just my taste.
20 April 2026
Great!
Great!
The service is excellent in Fulham broadway branch. The taste & presentation is perfectly brilliant.
12 May 2026
Very cheerful member of staff
Very cheerful member of staff, helpful and informative.
Congratulations great cakes.
14 May 2026
The staff member on site was lovely
The staff member on site was lovely, she was great with my daughter and gave her some stickers which my daughter loved! Really friendly
11 May 2026
Lola’s cupcakes are simply fantastic
Lola’s cupcakes are simply fantastic. Although they cost slightly more than other similar products, every penny is worth it!
My wife, my children and I absolutely adore them!
4 May 2026
Nice yummy cake
6 May 2026
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