I bought the fur coat with a hood looks lovely but omg the fur coming off it so annoying caked everyone around me in it car etc don’t want to wear it again is this normal ? Delivery ok
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Review summary
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I returned my item over 3 weeks ago! Took them 9 days to acknowledge it and said could be 10 working days from that email, still nothing!! Lola Rae and gianelle have such similar stuff, I also returne... See more
I’ve have ordered twice from Lola Rae and loved both items that I received lovely compliments on! One dress I thought I wanted to return as I didn’t think it suited me but swayed by friends I kept it... See more
Company replied
Lola Rae are amazing! I have recommended Lola Rae to all my friends and family who have also bought some fabulous bits. For my trip to Ibiza I was extremely last minute and have some issues with E... See more
Company replied
3.0
Average
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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Stunning 🤩 beautiful fabric
Stunning 🤩 beautiful fabric, feels such great quality. Always love my purchase from Lola Rae.
1 April 2026
Unprompted review
Reply from Lola Rae Fashion
Thank you so much <3 xx
Amazing customer service & Thank you…
Amazing customer service & Thank you for sending my parcel super fast ready for my holiday!! Xx
7 April 2026
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your review ❤️
Great quality fabrics
Great quality fabrics, worth every penny. They fit so nice and I’ve had about five of my friends ask where I got my outfits from. Love them.
2 April 2026
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your review ❤️
I love their clothing
I love their clothing, fast delivery. I have used Lola for my last 3 years or holiday clothes shopping and I love all their items.
I can’t wait for more releases x
28 March 2026
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your review ❤️
Loved my purchases so much
Loved my purchases so much, fast delivery and really good quality had lots of compliments. Thankyou ❤️
1 April 2026
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your review ❤️
Amazing customer service updates
Just received my item I had been waiting to come back into stock. I had emailed them asking when it would be back in and they made sure to update me. Absolutely love it!
14 April 2026
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your review ❤️ So glad you love your bits x
Great experience and great quality
I’ve have ordered twice from Lola Rae and loved both items that I received lovely compliments on! One dress I thought I wanted to return as I didn’t think it suited me but swayed by friends I kept it (glad I did) so I had emailed to request a return. Although I didn’t go through with the return their response via email was quick and lovely customer service. Great quality pieces too so will continue to order with them :)
14 April 2026
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your lovely review ❤️
Very poor quality yet very expensive
Very poor quality yet very expensive. Returned item a month ago and still no refund. Ignoring my emails!!
17 March 2026
Unprompted review
Reply from Lola Rae Fashion
Hey lovely, We’re really sorry to hear this, as this definitely doesn’t sound like the experience we aim to give our customers.
Just to clarify, all of our pieces are designed, fabric-sourced, and manufactured here in London to ensure the highest possible quality, so it’s disappointing to hear this feedback.
We’ve had a look into this but unfortunately can’t seem to find an order under this name, which may be why there’s been a delay in resolving things. If you could please email us at info@lolaraefashion.co.uk
with your order details, we’ll look into this for you as a priority and get it sorted ASAP.
We’d never ignore a customer intentionally and always aim to resolve any issues as quickly as possible 🤍
I purchased an outfit
I purchased an outfit, it took forever to come and then when it did come , unfortunately I didn’t like it. When I sent it back, i did not get my money back I only got store credit as they said that you don’t get a refund with sale items, I don’t feel as though this was made clear enough when you purchase, I’m very annoyed and really do not reccomend buying.
19 March 2026
Unprompted review
Reply from Lola Rae Fashion
Hey Chloe,
We’re really sorry to hear you were disappointed with your order.
Just to clarify, we offer both next day delivery and standard delivery (3–5 working days), and as a UK-based brand, our aim is always to get orders to our customers as quickly as possible so this should never be a problem.
In regards to your return, all sale items are eligible for store credit only, which is clearly stated on our website as well as within our terms and conditions at checkout. We always try to make this as transparent as possible before purchase.
We completely understand this can be frustrating if it’s not what you were expecting, and we really appreciate the feedback 🤍
Unimpressed. Quality just not good enough for price.
Quality of the product was poor for the price. Unfinished stitching needed cutting. Not a great fit at all. Returns policy complicated. Have to send an e-mail first and they have to receive the return in 14 days. Also postage and packaging expensive. Overall, I won't be buying anything from them again. Very unimpressed. Clearly a big mark-up on the clothes, but the quality just isn't there.
11 March 2026
Unprompted review
Reply from Lola Rae Fashion
We’re really sorry to hear you were disappointed with your order, as this isn’t the experience we aim to give.
All of our pieces are designed, fabric-sourced and manufactured here in London to ensure the highest possible quality, so it’s disappointing to hear this feedback. We do also carry out quality checks, however if there was ever an issue like stitching, we would always encourage customers to reach out so we can resolve this properly.
In terms of returns, our process is in place to ensure items are tracked and handled correctly, and full details are clearly outlined on our website prior to purchase. We always aim to keep this as straightforward and transparent as possible.
We are a small, family-run business, and while we always do our best to keep costs fair, things like postage and packaging reflect the reality of operating at a high standard within the UK.
If you’d like us to look into your order further, please email us at info@lolaraefashion.co.uk
with your details and we’ll be happy to review this for you 🤍
bought so many dresses from lola rae…
bought so many dresses from lola rae and i love them all the quality is unbelievable
11 February 2026
Have been chasing a refund for three…
Have been chasing a refund for three weeks now. I had an email saying my items have been received, but I have not had the money back.
17 February 2026
Unprompted review
Delivered efficiently and in good time
5 February 2026
Awful quality overpriced clothes
Awful quality overpriced clothes. Straight from China,see through although I could return I had to receive a credit note. Unfortunately the clothes I ordered with the credit note were also awful quality. Better off using Shein
10 February 2026
Unprompted review
Reply from Lola Rae Fashion
We’re genuinely sorry to read this and that you’ve felt disappointed with your purchases.
We would like to clarify that Lola Rae is a small, family-run UK brand. We design our collections in-house and manufacture in the UK, sourcing our fabrics ourselves and working closely with our production partners to maintain quality standards. We do not dropship or sell mass-produced items :(
We understand that personal preference plays a big part in fashion, and not every style will suit everyone. However, we take pride in the quality and finish of our garments, and this feedback does not reflect the experience of the vast majority of our customers.
Regarding returns, sale items are eligible for credit note in line with our terms and conditions at the time of purchase, which are clearly stated on our website. We apply this policy consistently and transparently.
We’re always open to constructive feedback and are more than happy to review any specific concerns directly via email.
I bought the fur coat with a hood looks…
I bought the fur coat with a hood looks lovely but omg the fur coming off it so annoying caked everyone around me in it car etc don’t want to wear it again is this normal ? Delivery ok
3 February 2026
Unprompted review
Reply from Lola Rae Fashion
Hey Emma, Thank you for your review and for letting us know. We’re really sorry to hear this and appreciate you flagging it to us. Some light shedding can occasionally happen with faux fur, particularly when first worn, but this definitely isn’t something we’d want to leave unresolved. We’d love the opportunity to look into this properly and help. Please email us directly with your order number and we’ll be more than happy to assist and find a solution for you x
Really love my faux fur coat super warm…
Really love my faux fur coat super warm aswell and speedy delivery
26 January 2026
Reply from Lola Rae Fashion
Thank you so much for your review we are so happy to hear you love your coat
I received no response for my feedback…
I received no response for my feedback and my concerns regarding the item I returned. Do not buy sale items as despite this being an online vendor and not being able to see the items prior to paying, you only get a credit note back! Appalling customer service.
26 January 2026
Reply from Lola Rae Fashion
Hey, We’re really sorry to hear that you’ve felt disappointed with your experience and appreciate you taking the time to leave feedback.
We’re a small, family-run business and we aim to respond to all customer emails within 48 hours. If there’s been any delay in communication on this occasion, we sincerely apologise, that’s never our intention.
Regarding returns, items purchased from our final sale are eligible for a credit note only, as clearly outlined in our terms and conditions at checkout prior to purchase. We completely understand that this may not be the outcome you were hoping for, but this policy is in place and applied consistently across all sale orders.
We always want our customers to feel supported, so if you’d like us to look into your email or return further, please do reach out again via email info@lolaraefashion.co.uk and we’ll be more than happy to help where we can.
Bad communication and service
I placed an order with Lola Rae Fashion.
The tracking status has been stuck on “Data Received” since January 16.
I have contacted the company multiple times by email but have received no response. At this point, the order has still not been delivered.
Based on my experience, communication is very poor and delivery promises are not being met. I would advise others to be cautious when ordering
2 February 2026
Unprompted review
Reply from Lola Rae Fashion
Hey, I have just had a little look into your order, We can confirm that the order was dispatched correctly from our end and handed over to the courier as expected. Unfortunately, the courier in the Netherlands failed to progress the delivery and the parcel became stuck in transit. As soon as this was confirmed, we processed a full refund for you last week and also emailed to let you know this had been done.
We always aim to support our customers as fairly and quickly as possible, especially in rare cases like this. While we ship worldwide daily without issue, we appreciate how frustrating it is when a courier lets a delivery down, and we’re very sorry this happened with your order :(
If you have any further questions, please don’t hesitate to reach out, we’re always happy to help.
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