Logspan Reviews 383

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We are delighted with our new BBQ hut with extension. The ordering, delivery and installation went really smoothly. The team who carried out the build were excellent and did a fantastic job. Unfortuna... See more

Rated 5 out of 5 stars

We purchased a clock house summerhouse 8 years ago absolutely delighted with quality and assembly. In the first few years we had some teething problems (the usual expansion/contraction events with tim... See more

Company replied

Rated 5 out of 5 stars

From the very first visit to the premises we felt in professional and capable hands. We did not rush our decision and the team respected that. When it came to go ahead with our choice the process of... See more

Company replied

Rated 4 out of 5 stars

We bought a summer house from Logspan now nearly eleven years ago. Unfortunately it leaked soon after construction but Logspan paid for remedial work. Despite careful maintenance the timber began... See more

Company replied

Company details

  1. Garden Building Supplier
  2. Garden Center
  3. Grill Store
  4. Outdoor Furniture Store
  5. Shed Builder

Information provided by various external sources

Logspan is a family owned business that is dedicated to selling quality timber products that are affordable. Whether it's a Bespoke Log Cabin, a BBQ Hut, Garden Office or Lodge to live in, we have a product to suit at the right price. Come and visit our Glasgow show site, we have the largest range of Timber Buildings in Scotland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

383 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

They did what they said they would do!

They did what they said they would do, delivered on time erected in a day by a very good team in under a day, well done all round Logspan.

10 February 2022
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Reply from Logspan

Thank you very much, Bob, for your kind review. We are delighted to hear that we did exactly what we said we would do. That is a standard we take seriously, so your comments are greatly appreciated. Thank you again for choosing Logspan.

Rated 5 out of 5 stars

First class service start to finish…

First class service start to finish would recommend Logspan for Summer House's .. after sales very good Chris / Gary excellent

28 February 2022
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Reply from Logspan

Thank you so much, Peter, for your lovely review. We are delighted to hear that you received first class service from start to finish. It means a lot to know you were so pleased with the whole experience. Thank you again for choosing Logspan.

Rated 5 out of 5 stars

Everything very professional and people…

Everything very professional and people very helpful.

20 February 2022
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Reply from Logspan

Thank you so much, Mrs Hall, for your lovely review. We are delighted to hear that you found everything professional and that the team looked after you well throughout. Your kind words mean a great deal to us. Thank you again for choosing Logspan.

Rated 5 out of 5 stars

Pleasant staff all stages of purchase…

Pleasant staff all stages of purchase and build. Efficient with paperwork and response to emails

26 September 2022
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Reply from Logspan

Thank you very much for your kind review. We are delighted to hear that you found the team pleasant at every stage of the purchase. We always want the whole process to feel straightforward and positive, so your feedback is greatly appreciated. Thank you again for choosing Logspan.

Rated 5 out of 5 stars

Kempton graden room

From walking in to logspan we were made to feel very welcome. Every step of the way their communication was first class.we where talked through every step on how to care for our new garden room. The team that came on the day yo build the room were fast and very polite (and loved a cuppa or two) and working in this weather who would blame them lol, the guys worked hard and made it look effortless, I can't recommend the team at logspan highly enough.

Thanks guys.

20 December 2022
Unprompted review
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Reply from Logspan

Thank you so much, Edward, for your lovely review. We are delighted to hear that you were pleased with your Kempton garden room and with your experience with us. Thank you again for choosing Logspan, and we hope you enjoy your building for many years to come.

Rated 5 out of 5 stars

11m2 Finman BBQ Hut

We ordered our 11m2 Finman BBQ Hut from Logspan and we are really glad that we did. From viewing on site there was no pushy sales , just friendly and honest information given. The hut was delivered and built 2 weeks earlier that anticipated. The 3 guys arrived to start the build and we can honestly say that they worked so hard and methodically to complete a first class build. Many thanks to all involved and we would have no hesitation in recommending Logspan.

31 July 2022
Unprompted review
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Reply from Logspan

Thank you very much, Elizabeth, for your kind review. We are delighted to hear that you were pleased with your 11m² Finman BBQ hut. We hope it brings you many happy times with family and friends for years to come. Thank you again for choosing Logspan.

Rated 5 out of 5 stars

1st class service - thank you Logspan!

Fantastic service from Logspan from start to finish! We are delighted with the quality of our cabin and the build-team on the day were outstanding, such hard workers! The Sales team were also great at keeping us informed on delivery dates/options. I would highly recommend Logspan if you are considering investing in a cabin - they have a wide range of quality products to suit different requirements/budgets.

13 April 2022
Unprompted review
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Reply from Logspan

Thank you so much, Elaine, for your lovely review. We are delighted to hear that you received first class service from the team. Your support and kind words are very much appreciated. Thank you again for choosing Logspan.

Rated 5 out of 5 stars

Great fast efficient service

Great fast efficient service
Staff very helpful
Good build quality

6 April 2022
Unprompted review
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Reply from Logspan

Thank you so much, Gail, for your lovely review. We are delighted to hear that you were pleased with the fast and efficient service, found the team helpful, and were happy with the build quality. Your kind words mean a lot to us. Thank you again for choosing Logspan.

Rated 4 out of 5 stars

Great company with solid

Great company with solid, well designed, well built cabins that will last.

1 April 2022
Unprompted review
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Reply from Logspan

Thank you very much, Derek, for your kind review. We are delighted to hear that you were pleased with the design, build quality and solidity of the cabin. We always aim to provide buildings that are made to last, so your comments mean a great deal to us. Thank you again for choosing Logspan.

Rated 5 out of 5 stars

Guys arrived about 10:00am they…

Guys arrived about 10:00am they offloaded the truck of all the parts and did not stop working all day. I did not think they would complete in a day. They worked until 8:00pm at night with camping lights on their heads and done a brilliant job. This was in December. I never thought that this would be completed in one day. It is now end of March and I am looking forward to summer nights. Great job, great team and great service. Thanks and we’ll done.

31 March 2022
Unprompted review
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Reply from Logspan

Thank you so much, Michael, for your fantastic review. We are delighted to hear how pleased you were with the team and the service you received.

It is great to know the installation team worked so hard and did such a brilliant job, especially in December and with the shorter daylight hours. We are really pleased they were able to get everything completed for you in a day.

Thank you again for your kind words and for choosing Logspan. We hope you enjoy many great summer nights in your new building.

Rated 5 out of 5 stars

Love our Milan cabin

Love our Milan cabin. We had a bit of a wait for it to be delivered, understandable given the pandemic. The team assembled it quickly and without any issue. Looking forward to the summer and having the doors open to enjoy the inside/outside experience. Would recommend buying one.

31 March 2022
Unprompted review
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Reply from Logspan

Thank you so much for your lovely review. We are delighted to hear that you love your Milan cabin and that the team assembled it quickly and smoothly for you.

We really appreciate your patience around the delivery wait at that time, and we are so pleased to know the finished result has been worth it. Your plans for summer sound wonderful, and we hope you enjoy many relaxing days with the doors open and that lovely inside-outside feel.

Thank you again for choosing Logspan and for your recommendation.

Rated 5 out of 5 stars

Highly Recommended Company

We bought our second garden building, a corner cabin , from Logspan after having had a Logspan barbecue hut at our last house for seven years before we moved to our new home. The customer service that we have received throughout has been absolutely outstanding. I can’t recommend this company highly enough. We are so looking forward to having many happy years in our new cabin, the barbecue hut that we used to have has given us so many good memories of family and friends events over the years we had it, I’m sure the new cabin will serve us equally well. Thank you to all of the Logspan team for your efforts.

8 February 2022
Unprompted review
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Reply from Logspan

Thank you so much, Rob, for your wonderful review and for choosing Logspan again. It means a great deal to us that you came back to us for your second garden building after enjoying your BBQ hut for so many years.

We are delighted to hear that the customer service stood out throughout and that your previous hut gave you so many happy memories with family and friends. That is exactly what these buildings should do. We really hope your new corner cabin gives you just as many special moments in the years ahead.

Thank you again for your support, recommendation, and kind words about the team.

Rated 5 out of 5 stars

Finman bbq hut

Delighted with the purchase.Great quality at a good price.and a first class company to deal with.Anyone who has see the bbq hut is amazed by it .Would highly recommend it to anyone who likes to bbq ....no more weather worries roll on Xmas day !

8 November 2021
Unprompted review
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Reply from Logspan

Thank you for the kind review - Hope you and the family have a great time in the hut over the holidays!

Rated 5 out of 5 stars

Such an amazing experience with…

Such an amazing experience with Logspan. Our bbq hut has lasted so well over the last few years, looking forward to using it loads over winter.

5 November 2021
Unprompted review
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Reply from Logspan

Thank you so much, Nina, for your lovely review. We are delighted to hear that you have had such a positive experience with Logspan and that your BBQ hut has lasted so well over the years. It is wonderful to know you are still enjoying it, and we hope it gives you many more great times through the winter and beyond. Thank you again for choosing Logspan.

Rated 5 out of 5 stars

Geo's Cabin

From the first contact with logspan sales rep I new I had taken the right choice of supplier. From the concept of my summer house to the finnish it was excellent experience and I am so delighted with the workmanship of the cabin. I congratulate all the team at Logspan

4 November 2021
Unprompted review
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Reply from Logspan

Hi George,

Thank you for the kind review, glad you were happy with the service and the finished product

Rated 5 out of 5 stars

Logspan Milan 4mx3m Log Cabin

Excellent value for money. Would highly recommend Logspan for product quality and great customer service.

4 November 2021
Unprompted review
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Reply from Logspan

Hi Elizabeth, Thank you for the kind review, we highly appreciate the recommendation.

Rated 5 out of 5 stars

We are Delighted with our cabin

We are Delighted with our cabin. The men came in the morning and was finished about 4 pm amazing quality and service very very happy. It was custom made for our requirements nuthing was a problem would recommend Logspan service great

4 November 2021
Unprompted review
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Reply from Logspan

Thank you for the kind review, we highly appreciate the recommendation.

Rated 5 out of 5 stars

Efficient, great workmanship, and pleasant to deal with.

From start to finish, Logspan have been terrific. They told me right at the start that due to Brexit and COVID, they were having difficulty getting raw materials and that from order to completion would be about 26 weeks. They kept me up dated and when they told me the expected delivery date it duly arrived on the Friday for assembly on the Monday.
They completed the build on the Monday and tidied up and showed me how the window and door adjustments worked.
They were efficient, pleasant and just got on with the job.
Excellent workmanship and we are delighted with the end result.
I have no hesitation in recommending Logspan.

4 November 2021
Unprompted review
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Reply from Logspan

Hi David, Thank you for the kind review, glad you were happy with the service and the finished product and we highly appreciate the recommendation.

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