Amazing
LogMyCare have been very supportive and helpful to us throughout our time of being a customer. They are very knowledgeable and always open to new ideas from customers too. Great company, would highly recommend!
26 June 2025
Unprompted review
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Company details
Written by the company
Our care management software has been designed to help carers get back valuable time, save money (our Core Module is free!), improve oversight, keep data safe & more! Better yet, it’s customisable for different services ✅
Contact info
Top Floor, 17-19 Lever Street, EC1V 3QU, London, United Kingdom
- +44 (0)20 8144 6305
- hello@logmycare.co.uk
- logmycare.co.uk
Terrible customer service
Utterly outrageous customer service. No-one calls, no-one writes, no-one cares. Funds taken from my account after subscription cancelled. No communication whatsoever with anyone from LOGMYCARE. Pricing structure is incredibly difficult to understand. You cannot speak with anyone on the phone, emails are ignored and remain unanswered. TERRIBLE.
3 June 2024
Unprompted review
Money taken after I cancelled subscription
New to the company and got over charged. Got sent an invoice after I had cancelled my subscription. Invoice did not even explain what charges were for and after sending them like 10 emails complaining and reporting them to my bank I eventually got it refunded. There was no clear complaints policy or a named department to deal with my queries. Was told emails were being forwarded to Billings or simply ignored. Tried to communicate with someone called Adam who too ignored my emails. Their app is good but personal communication and customer care very poor.
5 April 2024
Unprompted review
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