I cannot recommend Lodge Brothers Dedworth branch highly enough. From our first contact when they came to collect our dad in the early hours of the morning, right through to the aftercare they provide... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the first phone call to the funeral service itself we were treated kindly and professionally by the staff at Lodge Brothers. Shannen in the Esher branch gently explained everything to us and gui... See more
Company replied
Professional service and an attention to detail that provided a great service. The optionals, in our case flowers and Order of Service, where exceptional. My mum took out a plan many years ago and... See more
Company replied
Deb at Barnes Shepherd's Bush guided me through every step, let me tailor the service to my mother's wishes, put up with me dropping in every few days and giving gentle reminders of things to do. The... See more
Company replied
Company details
Written by the company
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contact info
Ludlow House Ludlow Road, TW13 7JF, Feltham, United Kingdom
- 020 8818 7710
- info@lodgebrothers.co.uk
- lodgebros.co.uk
5.0
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total professionalism from start to…
Total professionalism from start to finish.
Penny and Chris you did us proud - thank you so much
21 April 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind words. We are so pleased that Penny and Chris were able to support you so well and we will be sure to pass on your appreciation to them. It means a great deal to know you felt well cared for throughout. Kind regards Robert Lodge
Lesleys funeral April 2026
Both Sarah and Laura were instrumental in ensuring Lesleys funeral passed off well this month. They were both first class throughout the whole process and nothing was too much trouble. They made a very difficult few weeks a lot less traumatic than it would have been otherwise. Darren and his staff then ensured that Lesleys funeral went very smoothly on the day. With grateful thanks to all at Lodge Brothers for all your help.
20 April 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your thoughtful and heartfelt words. We are so pleased that Sarah and Laura were able to support you so well and we will be sure to pass on your kind appreciation to them, as well as to Darren and the wider team. It means a great deal to us to know that we could help make such a difficult time a little more manageable and ensure that Lesley’s funeral went smoothly. Thank you for placing your trust in us. Kind regards Robert Lodge
These people are SO nice
These people are SO nice. Everyone there, so kind & helpful & knowledgeable. Would totally recommend.
29 April 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your 5-Star review. Your kind words about our team mean a great deal to us. We are really pleased you felt supported and well cared for and we truly appreciate your recommendation. Kind regards Robert Lodge
Peter’s funeral
Hayley, Diane, Darren and the team could not have been more helpful and respectful. The send off we created for our Dad was perfect. Thanks so much
27 April 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words. We will be sure to pass your appreciation on to Hayley, Diane, Darren and the whole team. We are honoured to have supported you in creating such a perfect send-off for your Dad. Thank you for trusting Lodge Brothers. Kind regards Robert Lodge
Excellent service throughout
Excellent service throughout. Listening carefully, acting considerately and providing a thoroughly professional service. It made what is always a distressing time much easier.
29 April 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-star review. We are truly grateful you took the time to share your experience. It means a great deal to know that our team’s care, attention and professionalism helped. We are honoured to have been able to support you. Kind regards Robert Lodge
All of the staff are welcoming
All of the staff are welcoming, sincere, patient and friendly. My family and I are happy that my mum had a beautiful send off.
14 April 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words. It truly means a great deal to us that you felt supported by our team during such an important time. We are honoured to have been able to help give your Mum the beautiful send-off she deserved. Thank you for placing your trust in us. Kind regards Robert Lodge
Very professional
From the first contact you were very professional, and helped me through the order I needed to get things done. Susi was nearly always my contact. She was very easy to work with.
23 February 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind words. We are pleased to hear that you found our team professional and supportive throughout the arrangements. Susi will be particularly grateful for your comments which we shall share with her. It was our privilege to support you. Kind regards Robert Lodge
Very helpful, understanding and knowledgeable service.
Lodge Brothers assisted me with funeral arrangements for my mother. They provided everything I could have wished for, and the whole event passed off extremely well. Options, advice, patience, knowledge, availability, I think I got the best. I would recommend them without hesitation.
10 April 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind and thoughtful words. We are very sorry for the loss of your mother and we are honoured to have supported you during such a difficult time. It means a great deal to hear that you felt fully supported with the guidance, patience and care provided and that everything came together as you had hoped. Your recommendation truly means a lot to us. Kind regards Robert Lodge
Made a really tough time manageable
I haven't had to deal with funeral directors before so don't have anything to compare to but.... Absolutely Amazing! So helpful, considerate, supportive, professional but friendly. Jacqueline in the Northfields office genuinely made a really tough time manageable
3 February 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words. We are truly glad we could support you through such a difficult experience, especially as it was your first time arranging something like this. It means a great deal to hear that Jacqueline and the Northfields team were able to make things feel more manageable with their care, professionalism and support. We will be sure to pass on your feedback to her and thank you again for trusting us during such an important time. Kind regards Robert Lodge
They dealt with it all no hassle and…
They dealt with it all no hassle and peace of mind. I’d recommend them to all of my friends and family
19 March 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are so glad to hear that everything was handled smoothly and gave you peace of mind during such an important time. Your recommendation to friends and family truly means a lot to us. Kind regards Robert Lodge
Excellent Staff
The staff were excellent throughout and everything was dealt with efficiently and with the appropriate care you would expect in these situations.
25 March 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are so pleased to hear that our team provided the level of care and efficiency you would expect during such an important time. Kind regards Robert Lodge
Mum's farewell
Shannen, and all the respectful professional team. Thankyou, it was seamless
17 April 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-Star review. We are so pleased to hear that everything felt seamless for you. Shannen and the team will truly appreciate your feedback. It was our privilege to support you. Kind regards Robert Lodge
Advice and action on installing a new Grave Stone. Excellent Service
Sadly, my maiden aunt passed away and her wish was that her ashes be buried in the family plot at Surbiton Cemetery. Throughout this emotional time the team at Lodge Bros. have been exceptional. From advising on a new stone and inscription to the point of delivery and installment. No surprises re costs or delivery (except the delivery and installing was sooner than expected). I would 100% recommend Lodge Bros.
23 April 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind words. We are truly glad we could support you during this emotional time and help ensure your late Aunt's wishes were carried out with care and clarity. It is reassuring to hear that everything, from the advice on the memorial to the installation, met your expectations and even exceeded them in terms of timing. Your recommendation means a great deal to us. Kind regards Robert Lodge
Faultlessly handled.
Lodge Brothers handled both my Mum and Dad's funerals faultlessly.
Losing my parents was the most awful experience I have ever been through, especially my Mum very recently but Lodge Brothers (Jo at West Byfleet in particular) were sincere and everything went perfectly. They really look after you from start to finish and also call in to check that you are okay from time to time, which is a very nice touch.
Highly recommended.
15 April 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind review. We are truly sorry for the loss of your parents and we are honoured to have been able to support you during such a difficult time. It means a great deal to hear that everything was handled as you had hoped and that Jo and the team were able to provide care and reassurance when you needed it most. Looking after families with compassion and respect is at the heart of what we do and your recommendation genuinely means a lot to us. Kind regards Robert Lodge
Can’t fault the service we received…
Can’t fault the service we received from Boutells/ lodge bros Byfleet. From start to finish they were impeccably professional, empathetic and organised. They made what felt like a very difficult process extremely easy to navigate. Staff were genuinely caring and really went all out to make us feel fully supported. Keep doing what you do. Thank you so much .. special thanks to Penny, Sarah and Daniel.
24 April 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your heartfelt message. We are so pleased to hear that the Penny and Sarah, along with the team on the day, could support you with the care, respect and understanding you needed, helping to make a difficult time feel more manageable. Your kind words mean a great deal to us. Kind regards Robert Lodge
A dignified and beautifully choreographed funeral
Throughout the whole process the staff in the Molesey office were most helpful, sincere and very personable. They were able to guide me through a difficult time based on their vast wealth of experience . The outcome was dignified, well organised and beautifully choreographed funeral that was greatly appreciated by the whole congregation. The pall bearers played their part with military like precision, and then melted into the background. They all deserved high praise for their smart appearance and quiet efficiency.
The celebrant spoke so eloquently, and linked all aspects of the service so that it flowed seamlessly.
The whole family appreciated the opportunity to say their farewells secure in the knowledge that the day be faultless because it had been so well planned and prepared for. Thankyou, Lodge Brothers.
16 April 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a thoughtful and detailed message. We are truly pleased to hear that the team in Molesey provided such sincere and supportive guidance, helping you navigate a very difficult time with confidence. It is especially meaningful to know that the service itself was carried out with dignity and care, and that every element—from the organisation to the quiet professionalism on the day—came together seamlessly. Your feedback will be shared with everyone. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-star review. We are so glad to hear that the team provided the highest level of care and support. Kind regards Robert Lodge
Lodge brothers - unmatched service
Lodge brothers is fantastic and very professional. From the funeral planning right through to ordering and placing the memorial stone their service is unmatched. They allowed us to take our time and never rushed us or pressured us. Even when we made last minute changes to the service they accommodated us without hesitation.
I would 100% recommend them
24 April 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind and detailed feedback. We are pleased to hear that you felt supported throughout every stage and that you were given the time and space to make the right decisions. It is especially reassuring to know that even last-minute changes were handled smoothly. Your recommendation is greatly appreciated. Kind regards Robert Lodge
From the time I meet with Sue to…
From the time I meet with Sue to arrange my mums funeral to Paul who conducted the funeral ,everything went so smoothly,they took a lot of pressure of my hands ,they were understanding in my needs ,I could not praise them enough ,I would definitely recommend.
16 April 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your heartfelt feedback. We are so pleased to hear that Sue provided helpful guidance during the arrangements and that the team took care of you on the day. It means a great deal to know that some of the pressure was eased for you. Your recommendation means the world to us. Kind regards Robert Lodge
Lodge Brothers Sunbury
Lodge Brothers recently handled my mum’s funeral. They took care of everything we needed with respect and sensitivity at a really difficult time. I wouldn’t hesitate to recommend Lodge Brothers to anyone.
24 March 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind words. We are grateful to hear that you were pleased with the service. Our team is committed to providing the highest level of care and support, especially during difficult times. Your recommendation means a great deal to us. Kind regards Robert Lodge
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.