Lockstation Reviews 

535
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers had a great experience with this company. Customers frequently mention that the online ordering process is simple to navigate, and products like door locks and replacement hinges are consistently of exceptional quality and reliability. People also deeply appreciate the prompt delivery times, reasonable prices, and the helpful, knowledgeable customer support team available to answer questions. However, some reviewers were not happy with fulfillment errors, noting that incorrect items were occasionally shipped out or tracking information was missing. A few other people also felt that certain shipments took much longer than expected to arrive, causing unexpected delays for time-sensitive jobs.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Reviewers consistently highlight that items... See more

Delivery service

Consumers find delivery service to be positive and reliable. Reviewers frequently highlight the prompt... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, quick, and... See more

Order

People report ambiguous experiences with order, as opinions on the ordering process and delivery times vary... See more

Quality

Customers had positive experiences with quality, praising the excellent condition and durability of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the Souber Tibbe lock picks, clockwise and anti-clockwise. Easy to order, arrived quickly and most importantly- they work. One happy customer

Rated 5 out of 5 stars

Very good selection of locks with clear dimensions of the locks enabling an accurate replacement to be selected. Price was very reasonable, delivery was very quick. A very good all round service

Rated 5 out of 5 stars

Ordered two Ultion thumbturn cylinder locks, to be supplied with the same key. Locks arrived promptly within a few days and were a perfect fit for the doors.

Company replied

Rated 5 out of 5 stars

Delivery was quick and it was easy to order what I needed. The master key works great as I have two locks of the same series but different numbers. Wasn't sure if they needed separate keys so just ord... See more

Company replied


Company details

  1. Home Services

Information provided by various external sources

Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.


Contact info

4.1

Great

TrustScore 4 out of 5

535 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(535)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Helpful!

5 stars! Would definitely recommend. Extremely helpful customer service - responded to all my questions very quickly and in a helpful and friendly manner. Also helped to arrange international shipping when the option wasn't available on the wesbite. Thank you!

25 April 2025
Rated 5 out of 5 stars

Issue with upvc door

So had an issue with locking mechanism (door shut) bought a spreader kit from here, worked 1st try awesome bit of kit. Then purchased a new mechanism and fitted in under an hour (watch the vids)

24 April 2025
Rated 1 out of 5 stars

Lockstation data breach

Lockstation data breach leaked my sensitive information such as phone, home address, email on April 2024 and instead of informing the clients i am hearing it from Digital Footprint scanner.

For a company that makes locks and handle sensitive information about lock and keys, it is not doing a good job of keeping its own door locked.

ps: Verbatim from MalwareBytes, also confirmed by the Google Dark Web Monitor Scan as well

"On an unknown date, data reported to
belong to LOCKSTATION, whose
headquarters are located in the United
Kingdom, was exfiltrated. The stolen
data includes full names, email
addresses, physical addresses,and
may contain other compromised user
details. This breach is being publicly
shared on the Internet."

30 April 2025
Unprompted review
Lockstation logo

Reply from Lockstation

Dear Deepanshu,


Thanks for taking your time to leave a review.

We take security and data protection very seriously at Lockstation. We'd like to clarify that we use Stripe’s secure payment processing system, which means we do not store or have access to sensitive transaction details such as card information on our systems or website.

Our website is secured with the latest patches, undergoes regular updates, and includes full self-encryption to protect all user data. At this time, we have found no evidence of a breach and believe the alert you received may be a false positive. However, we are more than happy to investigate this further for your peace of mind.

Please reach out to us directly so our IT team can look into this with you in more detail.

Kind regards,

The Lockstation Team

Rated 5 out of 5 stars

Lockstation perfect but delivery awful.

Lockstation were very easy to deal with and answered my queries promptly. The locks are perfect and exactly as described 10/10. The delivery service they use is awful and are damaging the company. Royal Mail took 7 days to deliver, three of those days my goods lay at their depot then another 4 days in transit from England to Northern Ireland. Lockstation are not to blame for this, hence 5 stars but they should seriously look at better transport methods as customers will blame them and this could have been 1 star. This was tracked 24 service and I’ve had goods received from China faster.

25 March 2025
Rated 1 out of 5 stars

Fake business

I did buy lock for £150 with next day delivery. This was thursday 6th of march. Today is 12th of march and i still did not get it. Never been in my house. No leaflet from parcel force. They refusing every refund. Did not get comfirmation. Absolute joke. Ridiculous what they can do. Nobody should buy from them. Use othe seller..thy will rob yur money

12 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look