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Locksley Law Solicitors Reviews 

4,630
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 4,604 reviews, reviewers had a great experience with this company. Customers frequently mention that the team keeps them exceptionally well informed with clear, detailed updates throughout the entire process. People also appreciate the simple and seamless user experience, noting that professionals handle paperwork efficiently without causing any unnecessary stress. Some reviewers were not happy with the lengthy waiting times and continuous delays experienced while waiting for their claims to be fully processed. Consumers additionally noted frustrating difficulties regarding communication, mentioning slow responses or a complete lack of updates from staff once their cases were submitted. A few people also felt that it took far too long for representatives to get back to them with meaningful information.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast, efficient, and professional assistance... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept informed of... See more

User experience

Consumers find user experience to be very positive, highlighting an easy-to-use website and a seamless... See more

Claim

Customers had ambiguous experiences with claim processing, showing a mix of satisfaction and frustration.... See more

Customer service

People report positive experiences with customer_service, consistently praising the strong communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication and updating of progress. But I hope I don’t have to pay any hidden charges and fees.

Company replied

Rated 4 out of 5 stars

Keeping me informed with clear updates. Fed up waiting for my claim to be processed seems to be going on forever.

Company replied

Rated 3 out of 5 stars

I can only give 3 stars at the moment, as the claim is still ongoing. However, so far, these Solicitors have communicated with me via email, every step , showing professionalism in how the claim is be... See more

Company replied

Rated 5 out of 5 stars

The company has been very good at keeping me up to date with how the claims are going .I certainly wouldn’t have been able to do this on my own , looking forward to a positive outcome .

Company replied


Company details

  1. Legal Services

Written by the company

We are Expert Consumer Lawyers – Helping our clients challenge unfair finance agreements. We help our clients pursue refunds for mis‑sold finance agreements through a No‑Win, No‑Fee arrangement. Contact us to find out whether your agreement may be unfair.


Contact info

Promotion box for Locksley Law Solicitors

Click below to find your past agreements

You could be owed £829 per agreement. Average 2.5 claims per client.

3.9

Great

TrustScore 4 out of 5

5K reviews

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3.9

All reviews

(4,630)

4,630 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far so good 👍

4 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Payne,

We're so happy to hear that everything is going well for you! We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Professional

Making my claim simple and straightforward and keeping me informed.

22 June 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Good Afternoon,

Thank you for your feedback. We are pleased to hear that your claim process has been simple and that you have been kept well-informed throughout.

Rated 5 out of 5 stars

Excellent communication and regular…

Excellent communication and regular progress updates.....

4 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Deacon,

We are so pleased to hear that you found our communication excellent and received regular progress updates. Thank you for your kind words!

Rated 1 out of 5 stars

EXCUSES AND SHIT!

EXCUSES AND SHIT!! Stop stressing me out with all this crap!!

5 June 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Tweed,

Thank you for taking the time to share your feedback.

We are sorry to hear that you were dissatisfied with our service.

We take all feedback seriously and are committed to improving our service.
A member of our team will be in touch with you shortly to discuss your concerns further.
Alternatively, please feel free to contact our team directly on 0330 127 1950.

Rated 5 out of 5 stars

THEY KEEP ME WELL INFORMED EVERY STEP…

THEY KEEP ME WELL INFORMED EVERY STEP OF THE WAY AND THEIR STAFF ARE VERY CURTIOUS WHEN YOU DO HAVE TO PHONE THEM I AM VERY PLEASED WITH THEM WITH EVERYTHING YOURS. SINCERELY. RICHARD. HILL

29 May 2026
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Reply from Locksley Law Solicitors

Dear Mr Hill,

We are so pleased to hear that you are happy with the information we provide and the courtesy of our staff. Your positive feedback truly means a lot to us.

Rated 5 out of 5 stars

Always keep me updated with what’s…

Always keep me updated with what’s happening step by step. Clear explanations

3 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Hello,

We are so pleased to hear that our step-by-step updates and clear explanations were helpful to you. Thank you for your positive feedback!

Rated 5 out of 5 stars

So fara good experience you have kept me informed and…

So far you have kept me informed and kept me in the loop thank you

3 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Good,

Thank you for taking the time to share your feedback. We truly appreciate your kind words and are glad to hear that you are satisfied with our communication. We will continue to keep you informed every step of the way.

Rated 5 out of 5 stars

Quick & easy

3 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Lisa,

Thank you for leaving us a review based on your experience so far. We appreciate your positive comment.

Rated 4 out of 5 stars

Keep me informed off process

Keep me informed off process, is taken a while but they did state that at beginning

3 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Good Afternoon,

We appreciate your understanding regarding the process duration. We are actively working to keep you informed every step of the way. Thank you for your patience.

Rated 5 out of 5 stars

You have kept me informed at all times!

You have kept me informed at all times!
Still some way to completion

3 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Blyth,

We're so glad we've kept you informed throughout this process. We appreciate your patience as we work towards completion.

Rated 5 out of 5 stars

Claiming

Very easy to deal with made it simple

3 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Valente-smith,

Thank you for your review. We appreciate you sharing your feedback and are happy to hear that your experience with us was simple.

Rated 5 out of 5 stars

Car finance

How easy it was to make my claim, all done fast and efficiently and kept up to date with any progress. Great company .

3 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Briscoe,

We are so pleased to hear that your claim was handled quickly and efficiently, and that you were kept informed throughout the process. Thank you for your kind words!

Rated 5 out of 5 stars

Took full control and sent occasional…

Took full control and sent occasional updates on progress. Now awaiting settlement

3 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Timmins,

We are so pleased to hear that you felt well-informed throughout the process. We appreciate you taking the time to share your positive experience.

Rated 4 out of 5 stars

Regular updates

Regular updates

3 August 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Adams,

Thank you for leaving us a review based on your experience so far. We appreciate your positive comment.

Rated 5 out of 5 stars

Great company they do everything for you

Great company they do everything for you

28 July 2026
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Reply from Locksley Law Solicitors

Dear Mr Adair,

We are so pleased to hear that you consider us a great company and that we take care of everything for you. Thank you for your wonderful feedback!

Rated 5 out of 5 stars
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Allsop,

We appreciate you taking the time to share your experience. We understand you're awaiting further updates and sincerely thank you for your continued patience while the process is completed.

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