Lock Shop Direct Reviews 

283
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, with many orders arriving quickly, often next day. People are very satisfied with the product quality, noting items are as described, fit perfectly, and are often top-quality replacements. The overall service and ordering process receive high praise, with consumers appreciating helpful assistance, clear website information, and efficient online transactions. However, some customers noted delivery issues, including delays, missing tracking, and unfulfilled next-day delivery. A few also found customer service unresponsive, leading to difficulties in resolving problems or needing external help.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and fast delivery... See more

Product

People report positive experiences with the product, highlighting a good range of items and the ease of... See more

Service

Reviewers mention positive feedback about service, highlighting its excellence, speed, and helpfulness.... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting excellent product quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more

Company replied

Rated 5 out of 5 stars

I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... See more

Company replied

Rated 5 out of 5 stars

This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more

Company replied

Rated 5 out of 5 stars

Excellent product, service and price. Needed 2 mechanisms urgently and stumbled across Lock Shop thankfully. Arrived 2 days later due to late order by myself but packaging was great and the mechanisms... See more

Company replied


Company details

  1. Locks Supplier
  2. Fire Protection Equipment Supplier
  3. Key Duplication Service
  4. Locksmith
  5. Security Equipment Store
  6. Security System Supplier

Written by the company

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

283 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(283)

248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and information on their…

Great service and information on their website making it simple to find a suitable gearbox to fix my front door with next day delivery too.

18 May 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Very good communication

Very good communication. They made a mistake in the order but were helpful and corrected it quickly.

14 May 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Knowledgeable and great service

I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arrived next day. Great service!

11 May 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Good website that enabled easy…

Good website that enabled easy identification of the correct part.
Good price.
Fast delivery in a container that ensured no damage to the parts.

13 May 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Very good service

Very good service. Item arrived next-day as requested and lock works 100%.

12 May 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Excellent!

Excellent web site, easy to find exactly what I wanted, product delivered promptly and was an exact fit as ordered. I would recommend. .

5 May 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

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